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hello my name is XXXXX XXXXX i can help
what is exactly happening
Hi Earnest, my name isXXXXX trying to help my wife with her iMac.
For example in Solataire (not online) the cards in the stack to be played begin to jump 'jitter' on the screen and are unstable.
does it do it on any other program
Another example, when she is reading her gmail in her email account and scrolls down with the scroll bar, the scrolling becomes unstable and won't remain where she drags it to. It returns to the top and won't stay where she's dragged it down to. It seems the screen/program response is unsteady.
i get you ...has she done a back up of her stuff in time machine
I believe she has the problem on other programs such as Cityville and Farmville on Zynga/Facebook as well.
No she doesn't know how to use time machine. I wish she did.
first thing i will ask her to do is do a software upgrae
simply done by clicking the apple and it will drop down and you will see software upgrade
OK I'll try that now?
No new software at this time is the response
have you done a back up before?
not an Apple/iMac and not on this machine
Can't imagine it's too complicated
it has a time machine icon on the system which backs up all your important folders
i am going to reset your PRAM just dont want you to lose anything
There's not much to lose, really. Any backup shouldn't be extensive or take much time.
ok have you seen that icon or would you like me to walk you through it
Please walk me through it
i will send you a link
please go to system preference
in system preference
you will see time machine under "SYSTEMS"
put it in the on position
this is the link http://www.cultofmac.com/46726/how-to-backup-and-restore-your-mac-using-time-machine-macrx/
but i will walk you through as well
are you there sir
Yes, Ernest, I'm back.
did you back up your system?
No, I haven't
please back it up so i can do your reset
I was able to find Time Machine and turn it on but don't know where to go from there.
the drop down asks me to setup time capsule
ok do you have a hard drive to back up to
on your top right next to your wireless symbol
you will see the bluetooth then sound then and arrow going counter clockwise
click on it and you will see an option for back up now
I see it
It says open time machine preferences
Which brings me back to where I was before
you will need to attach a hard drive to back it up on...i am just trying to reset your pram and smc
I just tried a 250 GB one but it wants to erase and reformat it. I don't want to do that without knowing what's on it first. My 500 GB has a backup of my PC desktop so I'm not going to erase that one to format it for apple/imac
Ok what I just typed to you just disappeared
I have two drives but they had PC material not apple
i have two drives with PC files on them
Can't the pram be reset without a backup
please do the smc reset first
OK -- Thank you, XXXXX XXXXX it
i will be on stand by let me know if it works
did it work?
Hello Ernest, if you're still here. The SMC reset seems to have done the trick. I remember that same fix from about three years ago. Forgot until now. But thank you. I've copied the steps to do both now. I guess the second step…Pram resets the RAM memory. So thank you. I'll let you know when my wife returns if I have any more problems. Thanks again.