How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John T. F. Your Own Question
John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 3058
Experience:  20+ years in the computer/Mac industry
Type Your Mac Question Here...
John T. F. is online now
A new question is answered every 9 seconds

I dont have any sound on youtube. itune, spotify, everything

This answer was rated:

I don't have any sound on youtube. itune, spotify, everything else works fine
Hello! My name isXXXXX will work diligently to provide accurate advice and information.

Can you tell me what version of OS X you are currently running?

Click the Apple Logo in the menubar at the top of the screen

Select "About This Mac"

In the window that opens, look for the "Version" information. Please let me know what it says.
Customer: replied 4 years ago.




Thanks, Melissa.

If I understand you have installed the latest Flash Player, correct? If the install seemed to complete without errors, go to the test page below. Can you see the animated movie? Also, what version does it show is installed under section 2?

Customer: replied 4 years ago.

Yes I see the movie. No sound.


Version from section 2 11.8.800.94

Okay, good.

First let's try something simple and if this doesn't work, we'll move on to alternatives.

Open Safari

Click "Safari" in the menubar

Choose "Reset Safari"

On the dialog window that opens, all options should be checked except
- Remove saved names and passwords
- Remove other AutoFill form text

Click "Reset"

When it's done, restart Safari, and see if the issue is resolved.

If you continue to have questions on this topic, just reply back to this discussion. I will be more than happy to work with you further. Hopefully, this info will answer your question. If so please, please remember that when you are asked to give a rating, you are rating my personal service only and not this website itself or your issue.

Thanks and good luck,
Customer: replied 4 years ago.

Okay, I am a total idiot. For some reason youtube was defaulting all to mute. Thanks for your help

You are very welcome! Glad to hear you got it resolved.

Please feel free to request me again at any time when you come back to ask another Apple-related question. I can be reached directly via the following page:

John T. F. and 3 other Mac Specialists are ready to help you