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Ask Ernest Agyare Your Own Question
Ernest Agyare
Ernest Agyare, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 90
Experience:  5 YEARS EXPERIENCE IN MAC AND A MAC USER
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my MacBook wont let me in because I forgot my password. it

Customer Question

my MacBook wont let me in because I forgot my password. it gives me 3 trys and then shuts off
Submitted: 4 years ago.
Category: Mac
Expert:  Ernest Agyare replied 4 years ago.

ErnestAgyare :

are you currently on the laptop

ErnestAgyare :

also is this the admin password?

JACUSTOMER-hfakaoyg- :

no it is the admin password it wants and I cant remember it its been a while since I used it

JACUSTOMER-hfakaoyg- :

I have requested another tech since you are off line

ErnestAgyare :

do you still want me to help?

ErnestAgyare :

Apple doesn't give users the permission to reset an administrator password. If you forget your administrator password on a MacBook or a MacBook Pro, you need a Mac OS installation disk to reset it. When you insert the disk, the computer gives you either an Install or a Restore option. Selecting these provides access to either a Utilities or an Installer menu, depending on what version of Mac OS you're using. In these menus is a password reset feature. Selecting this feature opens a dialogue box that allows you to reset the administrator password.