How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ernest Agyare Your Own Question
Ernest Agyare
Ernest Agyare, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 90
Experience:  5 YEARS EXPERIENCE IN MAC AND A MAC USER
74848643
Type Your Mac Question Here...
Ernest Agyare is online now
A new question is answered every 9 seconds

https://calendar.google.com/calendar/dav/[email protected]/user/

This answer was rated:

https://calendar.google.com/calendar/dav/[email protected]/user/ is not a location that supports this request.

The above message is what I get when I try to sync my google calendar into Outlook 2011 on my MacBook. Please help.

ErnestAgyare :

please verify that your time and you time zone is set up properly

Customer:

they are the proper time and time zone

ErnestAgyare :

Quit iCal/Calendar.
Make backup copies of these files before deleting them.
Delete the calendar cache found here:
~/Library/Calendars/Calendar Cache
~/Library/Caches/com.apple.iCal (if these files exist)

Also the following:

Quit iCal/Calendar.
Make backup copies of these files before deleting them.
Delete the Events directory found here:
~/Library/Calendars/*.calendar/Events
Delete the application's preference files here:
~/Library/Preferences/com.apple.iCal.plist
~/Library/Preferences/com.apple.iCal.helper.plist (if this file exists)

Than restart the computer and test

Let me know the results please

ErnestAgyare :

They are there.

You open Finder, click Finger, Go and type in

~/Library/Calendars

Dont forget the ~

Customer:

I can't find any of those files

ErnestAgyare :

have you done a update

Customer:

Yes, I have the updates on automatic. current version OS X 10.8.4

ErnestAgyare :

have you deleted and reinstalled it

Customer:

have I deleted and reinstalled what?

ErnestAgyare :

ical

Customer:

No, I didn't know I could do that. How would I do that? I know I can delete & reinstall Outlook, but I didn't know I could do that to the native software that comes on the Mac

ErnestAgyare :

also what is the address your are getting in ical

Customer:

I don't understand the address question

ErnestAgyare :

before we do that have you removed the account from ical and added it back

Customer:

I have not done that. I will do that now.

ErnestAgyare :

please let me know if that works

Customer:

Well, I don't get that error message any more, but my calendar is still not syncing, but I guess that would probably be considered a different issue?

ErnestAgyare :

yes you will have to open another question but i think i c an assist you with that as well give a second

ErnestAgyare :

1) Set up you Google Calendar in iCal.
To do this, open iCal, go to Preferences, select the Accounts tab, click the '+' (plus) sign to add an account. In the Add account dialogue, select Gmail from the drop down menu. Enter your Gmail (or Google apps) email address and password XXXXX click Create. Proceed to Outlook 2011.

2) Configure iCal sync in Outlook 2011.
Go to Outlook Preferences and choose Sync Services in the bottom of the window. Tick the Calendar check box. In the accounts window it will say 'On my computer'. This is correct, as iCal does the sync'ing to your computer.

Wait a few minutes (or perhaps close/open Outlook) to see your calendar entries appear. You can always double check that they appear in iCal first.

Hope this helps.

ErnestAgyare :

i hope that helps. I will be on standby. I also thank you for remembering to rate me as this is how i get credit for the service i provided you in reference to the error

Customer:

That didn't help, but I appreciate your trying. Thank you. Have a good week.

Ernest Agyare and 4 other Mac Specialists are ready to help you