Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I have a Mircrotek Scanner i900, serial # XXXXX I have

Customer Question
it connected to an Apple...
I have a Mircrotek Scanner i900, serial # XXXXX I have it connected to an Apple PowerPC G5 with OS 10.5.8. I've reloaded ScanWizard Pro 7, version 7.62 several times hoping the recognition problem would be solved. The error is: ScanWizard Pro cannot locate a scanner! Scanner Driver Manager will now open.... This doesn't help. It still cannot locate the i900.

I tried different USB and firewire cables with no luck. I've tried hooking it up to a HP Touchsmart PC with Win7-still not located.

I do want to get the i900 working again on my older MAC.

Can you help?

Michael Dressen
XXX-XXX-XXXX [email protected]
Submitted: 4 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 25 minutes by:
7/5/2013
Mac Support Specialist: Russell H., Long-time Computer Expert replied 4 years ago
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 11,409
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.
Verified
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

How old is your Microtek scanner, please? measured from its date of purchase.

Have you been providing power to it, directly from the power outlet? or have you been powering it through a power strip with surge protection features?

Does the Microtek scanner show any sign of life at all, now?
Ask Your Own Mac Question
Customer reply replied 4 years ago

Scanner is about 4 yeas old.


It has power, the 3 status lights on it are green which means scanner ok to scan, so yes it has life electrically.


I currently do not have it hooked to a power-strip.


 


 

Customer reply replied 4 years ago

Russell,


I have to drive to an appt about 70 miles away. I will have to get back with later. Do you work weekends? Otherwise Monday will be fine. In the meantime, Send me a solution if you have it. Thx!

Mac Support Specialist: Russell H., Long-time Computer Expert replied 4 years ago
That's fine, Michael. Take your time with the case, and I do work weekend days, both Saturday and Sunday. Get back to me at your convenience.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Russell,


I'm back online this Saturday morning. Have you ever worked this problem before with the Microtek i900 scanner? Judging from other online comments, my problem is not unique.


When I first purchased the scanner-it worked fine. Then is stopped when it could no longer locate it??


 


I'm standing by for a solution. Thank you.


 


Mike Dressen

Mac Support Specialist: Russell H., Long-time Computer Expert replied 4 years ago
Thank you for keeping me posted, Michael.

(I presume you mean that you will be back online on *Sunday* morning, since it is already Saturday afternoon now.)

Sometimes devices may fail after a little use... but a scanner is a software-dependent device and highly configuration-dependent too... so it may not be a 'broken' scanner, yet. That remains to be determined.

(How old is the scanner? less than a year I presume - in which case it is covered against failure by the usual term of the manufacturer's warranty, at least.)

I will be online tomorrow morning by about 10 or 11 a.m. at latest, I think.
Ask Your Own Mac Question
Customer reply replied 4 years ago

It is still Saturday morning here in the midwest for another 50 minutes.


 


In my answer above, I mentioned it was 4 years old.


I agree it is a software issue.


I will await your response on Sunday.


Thx!

Mac Support Specialist: Russell H., Long-time Computer Expert replied 4 years ago
OK! understood.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Russell,


Good Morning.


I'm online at this time.


Any thoughts on solving my i900 scanner problem?


Thx!


Mike

Mac Support Specialist: Russell H., Long-time Computer Expert replied 4 years ago
I need to clarify my position with regard to the case:
- I think it is possible that the Microtek scanner has a failure of hardware, not software... or at least, that it ought to be determined that it doesn't - if that is possible.
- and I think I would be better at determining its status, re probable hardware fault, on a Windows 7 PC, rather than on a MAC OS X system.
- and I will willingly turn the case over to a more MAC OS X -Expert than I am, once it is determined that the scanner *can* work on the Windows 7 system.

In pursuit of that set of approaches, if it is OK with you, I would like to ask two questions:

1. when you hooked the scanner up to the Windows 7 PC, did you run the driver/installer disc on the Windows 7 system first, or did you just plain hook up the scanner to the PC to see whether it would work or not?

2. What is the System Type of the Windows 7 PC? go to
Start - Control Panel - System - System Information
to see that ... it is about halfway down the screenful of information, and should be either 32-bit or 64-bit.

Thanks.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Russell,


The answer to your two questions:


 


1. On Win PC, I installed/ran the i900 drivers first. Then hooked up/turned on scanner.


 


2. 64 bit machine


 


Mike

Mac Support Specialist: Russell H., Long-time Computer Expert replied 4 years ago
That is bad news, and I don't think there is much further to be tried. Your scanner is most likely defective or 'broken'. This is especially likely if your USB cable connecting the scanner to the Windows (or other) computer is definitely neither severely bent anywhere, strained, nor cut nor broken. (Try a different USB cable to be quite sure of that.)

We could try an uninstall-reinstall (from an online source definitely covering the 64-bit version of Windows you have), but likely the disc you used to install covered the 64-bit OS. (To be sure, look at the disc's label - if it does not mention either 'Windows 7' nor '64-bit' anywhere, or is older than 2009, then it might well be worth trying. Let me know, and I will instruct you as necessary.)

Ask Your Own Mac Question
Customer reply replied 4 years ago

Russell,


 


As I wrote in the beginning, I had tried different USB and firewire cables with no luck. So I've already eliminated the question whether it was a bad cable.


 


The drivers for this scanner are the latest from the manufacturer website, which are more up to date then CD-ROM sent with scanner. The new version supposedly works for 32 & 64 bit PC machines.


 


I will end my communication now with your company, since no help was available. I mistakenly thought I was in contact with Microtek's customer support when just answer pop up.I will try to get a hold of someone at Microtek.


 


Thank you.


 


Michael Dressen

Mac Support Specialist: Russell H., Long-time Computer Expert replied 4 years ago
Micheal, a bit of free advice: when a company named JustAnswer comes up in your view, it's not Microtek. It is also not Microsoft, not Canon, and not HP. It's JustAnswer.com. We do our best for your customers irrespective of whether the product we are advising about is the best of the line, or the meagrest and least prestigious.

My Answer, that your Microtek scanner is by all signs and tokens 'broken', has a hardware fault that is, owing to age, appears to be completely valid given all the data.

The scanner is out of warranty also, therefore any repair to it would have to be undertaken out-of-pocket. I suspect you might prefer to replace it.

And be sure to power its replacement scanner through a good surge protector. Power surges shorten the life of devices, and a surge protector set enough for each electronic device, is an investment that always pays off in the long run.


If this is the Answer that addresses the issue justly and rightly, then rating my Answer positively would be appreciated.

Thank you for consulting JustAnswer.com. Please feel welcome to ask another question, at any time, in any one of our numerous categories.
Ask Your Own Mac Question
Mac Support Specialist: Lindie-mod,
 replied 4 years ago
Lindie-mod
Category: Mac
Satisfied Customers: 5
Verified

Hello,

I’m Lindie, and I’m moderator for this topic. It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you right away, but sometimes finding the right professional can take a little longer than expected.

I was checking to see if you had already found your answer or if you still needing assistance from another one of the professionals?

Please let me know if you wish to continue waiting or if you would like for us to close your question.

Also remember that JustAnswer has a multitude of categories to help you with all your needs from Health, Pets, Computers, Taxes, Cars, Finance, Law, to Home Improvement, and more.


Thank you,

Lindie

Ask Your Own Mac Question
Customer reply replied 4 years ago

Lindie,


Thank you for your offer to assist.


Instead, I will focus on contacting someone at customer support from Microtek the scanner manufacturer.


Thx.


Michael Dressen

Ask Russell H. Your Own Question
Russell H.
Russell H.
Russell H., Long-time Computer Expert
Category: Mac
Satisfied Customers: 11,409
11,409 Satisfied Customers
Experience: Years ago & in 2 years recently, I helped with Mac OS [X] & MacBook & Air & BootCamp etc. problems.

Russell H. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,552 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I can't launch Picasa. It has a error log message when it
I read the help comments here, but I couldn't locate the file or folders suggested. … read more
ChrisC
ChrisC
PC Technician
Associate Degree
659 satisfied customers
Trying to connect a G4(9.4) to a G5 (10,4) with ethernet
trying to connect a G4(9.4) to a G5 (10,4) with ethernet cable … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
499 satisfied customers
Accounts are stuck on "Offline" Yes, with no luck, Mac G5 OS
Accounts are stuck on "Offline" JA: Have you contacted anyone about your account? Customer: Yes, with no luck JA: What's the model and Operating System (OS) of your device? Customer: Mac G5 OS X 10.5.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Stuck on "Offline" outgoing mail server Apple Mail 3.6 (936)
Stuck on "Offline" outgoing mail server Apple Mail 3.6 (936) Outgoing mail server: Surgemail.servletinc.net … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
Your computer has been block. Can you help me? IMac G5 20"
I was trying to make online payment and I got blocked.Error number 268D8… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Remote Desktop stopped working on two machines after the app
Remote Desktop stopped working on two machines after the app upgraded. I get Access Denied on one machine and ARD Not Active on the other. I tried deleting and re-adding both devices in RD, but same t… read more
Mike
Mike
Mac Medic
Some college
8,552 satisfied customers
Pointer on G5 is frozen top left corner, iMac. don't
about 4-5 years ago. Did not troubleshoot. I am partially disabled … read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
I tried to get anti virus on my computer and Norton said my
i tried to get anti virus on my computer and Norton said my computer is not up to date … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,937 satisfied customers
PPC G5 2.3ghz. I cannot get past the apple load screen
PPC G5 2.3ghz. I cannot get past the apple load screen without kernel error. … read more
Mike
Mike
Mac Medic
Some college
8,552 satisfied customers
I have a 2005 G5. When turned on it chimes and runs for a
I have a 2005 G5. When turned on it chimes and runs for a bit then starts the fan. Ive tried replacing the battery inside, removing and reinstalling the memory, removing the vid card and restarting, r… read more
Mike
Mike
Mac Medic
Some college
8,552 satisfied customers
I am attempting to configure a printer on my old iMac G5 and
I am attempting to configure a printer on my old iMac G5 and I'm having no luck.I am connecting through my wireless router which I have done successfully on my later model latptops.I am using a Pantum… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have an old desktop and don't know how to set it up. It's
I have an old desktop and don't know how to set it up. It's a Mac OS X, version 10.4.11. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
I have a 9 year old Mac G5 and it has been a work horse.
Hi I have a 9 year old Mac G5 and it has been a work horse. Today is the first day of trouble. It turns on, Chimes but I'm looking at a apple screen with the wheel below it spinning. ??? I zapped the … read more
Mike
Mike
Mac Medic
Some college
8,552 satisfied customers
I forgot the admin password for my G5 running OS X 10.5.8
I forgot the admin password ***** my G5 running OS X 10.5.8 and I don't have a system disk. How do I recover my password?… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
Aggravated! I have a Mac G3 with OS9 I have a Mac G5 with
Aggravated! I have a Mac G3 with OS9 I have a Mac G5 with OSX I Tried networking through Ethernet to transfer files from the G3 to the G5 but I can't get that to work. The G5 can't seem to see the G3,… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I have a 2003 power Mac G5 that won't start up. It opened up
I have a 2003 power Mac G5 that won't start up. It opened up a few minutes ago but freezed. Now it just won't open … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,979 satisfied customers
I have an old G5 and when I turn on my G5, all I get is a
I have an old G5 and when I turn on my G5, all I get is a blinking small world in the center of the screen???… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
When Powering on MaC G5, it Beeps a few times loudly before
When Powering on MaC G5, it Beeps a few times loudly before Fan blows full blast & no display on screen. It's Hard down. … read more
Mike
Mike
Mac Medic
Some college
8,552 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x