How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nick H. Your Own Question
Nick H.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8276
Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
Type Your Mac Question Here...
Nick H. is online now
A new question is answered every 9 seconds

my mac wont respond keeps locking up

Customer Question

my mac wont respond keeps locking up
Submitted: 4 years ago.
Category: Mac
Expert:  Nick H. replied 4 years ago.
Hello, and thanks for your question. My name is Nick and I will help you today.

Please try to boot in Safe Mode:

  1. Shutdown (turn off) your iMac.
  2. Press the Power button to turn on your Mac.
  3. Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
  4. Release the Shift key when you see the gray Apple icon comes up.
  5. Your Mac will boot into Safe Mode.


Does your iMac work better in Safe Mode? Can you go into Disk Utility? Go to Applications->Utilites->Disk Utility.

Customer: replied 4 years ago.

Yes it boots fine in safe mode no internet though

Expert:  Nick H. replied 4 years ago.

Please click the Apple logo on top left corner and select About this Mac. What version is the OS X?

Now please restart your iMac. Does it boot normally or still freezing?

Related Mac Questions