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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2869
Experience:  worked as a Tech support Associate for Apple products
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My I-pad is 100% charged and connected to Wi-Fi and I cant

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My I-pad is 100% charged and connected to Wi-Fi and I can't get it to open up. It says it has not been backed up in 2 wks. Backup happens when this iPad is plugged in,locked and connected to Wi-Fi. That has all been done. Please help. Mary

I am Vinod. I will try my best to help you resolve this issue.

Don't worry. Your iPad is just frozen. A simple reset should resolve this issue.

Press and hold the power button and the home button together until you see an apple logo.

Let me know..

Thank you
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