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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8996
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have recently purchased an i mac computer, but upon trying

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I have recently purchased an i mac computer, but upon trying to set up a Skype account I can get no response on the voice test call.
Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
Customer: replied 4 years ago.

Processor 2.7 GHz Intel Core 15


Memory 8 GB 1600 MHz DDR3

Go to Skype / Preferences select Audio / Video tab choose your microphone and camera do you see your image and see the bar move when you speak?
Customer: replied 4 years ago.


Do you hear the test call voice when you dial the test call, but you do not hear your test call repeated back to you?
Do this then try the test call again:

Resetting the SMC & PRAM for Intel-based iMac

1. Shut down the computer.
2. Unplug the computer's power cord.
3. Wait fifteen seconds.
4. Attach the computer's power cord.
5. Wait five seconds, then press the power button to turn on the computer.
6. Press and hold the Command-Option-P-R keys before the gray screen appears.
7. Hold the keys down until the computer restarts.
8. Release the keys.
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