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Josh, Mac Support
Category: Mac
Satisfied Customers: 19979
Experience:  5 years as Network Admin, 10+ years of IT support
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I just bought an IPAD at Best Buy and they spent a lot of time

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I just bought an IPAD at Best Buy and they spent a lot of time trying to set up my email and couldn't get it figured out. I know nothing about this techi stuff, can you tell me if there is a trick.

Bonnie Hovorka [email protected]

This is all they were putting in, should there be more?
Hi! My name is XXXXX XXXXX I will be assisting you. Please rate my answer quality on the service that I provide. Let's get started!

For security reasons, I cannot see your account information that you posted above. Please answer these questions for me:

1 - What is the part after the @ symbol ONLY?

2 - What was the error message that you received?
Customer: replied 4 years ago.

It automatically comes up with

The user name or password XXXXX

"Quest" is incorrect

Settings or OK


Did you create your email address before September 20th, 2010?
Customer: replied 4 years ago.

Yes, I've had it for years...


Try manually setting up your email address on the iPad with the following settings:

  • Username: Full email address
  • Password: Password (case sensitive)
  • Incoming Server:, port 995, SSL enabled
  • Outgoing Server:, port 25, SSL enabled, requires authentication, use same settings as my incoming mail server.
Customer: replied 4 years ago.

I have to go back to Best Buy tomorrow and I will ask them to try this, if we still have problems can I contact you again on the same call?

Absolutely! - I hope that Bestbuy isn't charging you each time you go back to them.
Customer: replied 4 years ago.

I hope they aren't either after I just gave them 500. Thank You I appreciate it.

You are very welcome!

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