Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I cannot download from a disc to my ipod classic. ITunes has

Customer Question
I cannot download from a...
I cannot download from a disc to my ipod classic. ITunes has been installed. I have spent a lot of time trying to do this in the last couple of days. I need a manual. Also, I cannot list my songs on the Music arrow position. I NEED HELP!
Submitted: 4 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
6/18/2013
Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2,927
Experience: worked as a Tech support Associate for Apple products
Verified
Hi

I am Vinod. I will try my best to help you resolve this issue.

When you inserted the CD and opened iTunes, didn't it give you the option to import the songs?

Thank you
Vinod
Ask Your Own Mac Question
Customer reply replied 4 years ago

No it did not have me import.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
Ok.

Is your cd name listed to the top right corner of iTunes? Also, when did you download iTunes?
Ask Your Own Mac Question
Customer reply replied 4 years ago

I have tried for the last two days but still cannot get the program to work. I have tried to follow the directions on the computer to no avail. Frustrating.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
I understand, Mary...:(

Unfortunately, I am not sure where you are stuck up with. That is why I have some questions for you before we start troubleshooting.

There is a small box to the top left corner of iTunes, followed by a downward pointing arrow ( if you are using the latest iTunes). Click on that arrow and select "show menubar".

Now click on the "edit" menu and then on "preferences".

There is an option "when you insert a CD", what is the option selected there? Select it as "ask to import cd"

Now disconnect and reinsert the CD

Let me know
Ask Your Own Mac Question
Customer reply replied 4 years ago

How do I do this without disconnecting you. I don't want to pay for nothing.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
You can minimize this window and open iTunes. There is a "-" button to the top right corner of your web browser. That will minimize the page
Ask Your Own Mac Question
Customer reply replied 4 years ago

I will try it now. I am just slow.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
No worries...take your time
Ask Your Own Mac Question
Customer reply replied 4 years ago

iTunes is in my music folder and there is not a down arrow. How do I get it to download correctly.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
That is not the iTunes you should be looking at. You are now looking at the iTunes folder, not the app

There should be an iTunes application on your desktop. (A blue round icon).

If it is not there, you may not have downloaded iTunes

Please go to the following website

www.apple.com/itunes/download

There click on "download now" to start the download and install the app.

Now you will have an iTunes icon on your desktop. Open it and insert the cd. You would be asked to import the cd.

Le me know
Ask Your Own Mac Question
Customer reply replied 4 years ago

I will try again. I-tunes is on my desk top!

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
That should be the one. It is a blue round icon
Ask Your Own Mac Question
Customer reply replied 4 years ago

That worked, how do I get the music to the ipod

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
:)

Lets connect the iPod to the computer. Your iPod name would now be listed to the top right corner of iTunes. Click on the iPod name and now to the middle of the screen, you will find tabs such as summary, info, photos, music etc.

Click on the music tab there and select "sync music" and select either entire library or selected playlists.

Now click on apply/sync at the bottom.

This should sync the songs into the iPod.

Let me know
Ask Your Own Mac Question
Customer reply replied 4 years ago

okay, it will try that now.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
Ok.
Ask Your Own Mac Question
Customer reply replied 4 years ago


There is no name at the right hand corner or any of the other information. What is wrong.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
Do you see "iTunes store" listed somewhere at the top right?
Ask Your Own Mac Question
Customer reply replied 4 years ago

yes

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
Just to the left of iTunes Store, you would be seeing your iPod listed. Do you have it there?
Ask Your Own Mac Question
Customer reply replied 4 years ago

Let me look

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
Ok
Ask Your Own Mac Question
Customer reply replied 4 years ago


There was an ipod icon but it disappeared.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
Lets disconnect and reconnect the iPod. Lets see whether it shows up again
Ask Your Own Mac Question
Customer reply replied 4 years ago


Yes, it is back again.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
. Your iPod name would now be listed to the top right corner of iTunes. Click on the iPod name and now to the middle of the screen, you will find tabs such as summary, info, photos, music etc.

Click on the music tab there and select "sync music" and select either entire library or selected playlists.

Now click on apply/sync at the bottom.

This should sync the songs into the iPod.

Let me know

Ask Your Own Mac Question
Customer reply replied 4 years ago

Every time I click on the ipod it goes away. What is happening?

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
I think it is an issue with the iPod, the USB cable or with the USB port in the computer.

Try connecting the iPod to a different USB port in the computer. Now check whether it stays
Ask Your Own Mac Question
Customer reply replied 4 years ago

Ok

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
How is it going?
Ask Your Own Mac Question
Customer reply replied 4 years ago

I got to music and tried to sync music but I was block I think. How do I know if it is on my ipod?

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
Just search through your iPod and let me know
Ask Your Own Mac Question
Customer reply replied 4 years ago

How do I do that?

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
Sorry for the delay.

Just disconnect your iPod. Now click on the menu button and search for songs within.

Let me know
Ask Your Own Mac Question
Customer reply replied 4 years ago

No, it is not on there. Switching back and forth, I am back to zero. Can't you just call me. This is frustrating.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
Sorry Mary, I wish I could call you, but that is against our policies.

Lets check this setting

Just connect the iPod to the computer. Click on the iPod name listed at the to right.

Now to the middle of the screen, click on the "summary" tab.

There, you should find an option called "manually manage music". Is that checked or not?
Ask Your Own Mac Question
Customer reply replied 4 years ago

I told you there was no name in the upper right hand corner.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
I thought you said it was there when you connected the iPod to a different USB port.

Have you got a different USB cable to connect the iPod to the computer?
Ask Your Own Mac Question
Customer reply replied 4 years ago

No! The ipod classic only comes with one. The problem is that it will not sync music.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
The actual problem is the iPod is not showing up. Or it stays only for a brief period of time. Only if it stays we can sync the music.

Connect the iPod to the computer. Now, on the iPod, press and hold the menu and the center buttons together until you see an apple logo.

Now check whether your iPod name show up and it stays when you click on it.

If not, do you have a different computer just to check whether it is an iPod issue?
Ask Your Own Mac Question
Customer reply replied 4 years ago


No I do not have another computer. This is the first time that I have had trouble download. I hate to take all the other music I have download off the ipod. Now my ipod say "no music" on the ipod. I feel this is a terrible way to communicate because everything is gone.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
I am really sorry to hear that...:(

Unfortunately, we can only communicate in this mode. It will not wipe any music from your iPod if it is not showing up in iTunes.

Are all the songs present in your computer (which got deleted from your iPod)?
Ask Your Own Mac Question
Customer reply replied 4 years ago

No.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
I think the music should be on your computer (unless you had it on manually manage).

Lets place the iPod into disc mode and try a sync. Disconnect the iPod from the computer. Now, on the iPod, press and hold the menu and the center buttons together until you see an apple logo. The very moment you see the apple, press and hold the center button and th bottom button (play/pause) together for some time. This will place the iPod into disc mode. Now connect it to the computer and check whether your iPod name is XXXXX XXXXX at the top right.
Ask Your Own Mac Question
Customer reply replied 4 years ago


I think we are way off track now. It says "okay to disconnect". I have had enough for the night and we are getting no where. I don't think I should be charged.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
Don't worry. Please don't rate my service and you can go for a refund.

If you don't mind, shall we try again when you are free? You can just give me a time and the time zone you are in, so I can make myself ready.

I can also create some screenshots by then and may be tha helps you better.
Ask Your Own Mac Question
Customer reply replied 4 years ago

I am not happy because you have not resolved the issue and it is one and one-half hours--you need to call. I am not going to rate this very good because the problem is not solved and I lost all the other songs. I am in Disk Mode--what is that?

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago
Unfortunately, we need to diagnose the issue which requires time. I can only guide you. There can be several causes- since your iPod is not showing up (or staying in iTunes), it can be an issue with the iPod, the USB cable or with the port in the computer. Unfortunately, I cannot help you with hardware issues like that.

The only reason you could have lost the music on the iPod - if you sync your iPod with the computer and the songs in the iPod are not in your computer, the songs in the iPod will be overwritten. If they are purchases from the iTunes Store, we can easily get them back.

To get out of disc mode, press and hold the power button and the home button together until you see an apple logo.

Again, I am really sorry. Please understand we are not apple and we don't have a phone support for technical issues. I can only help you with the expertise I have.
Ask Your Own Mac Question
Customer reply replied 4 years ago

You need more knowledge for problems like we had. Unfortunately, my comments will not be good. Thank you. Good night. I SHOULD NOT BE CHARGED--THE PROBLEM WAS NOT RESOLVED. I put the previous music on with CDs.

Mac Support Specialist: Vinod Menon, Support Specialist replied 4 years ago

Please understand that I can only help solve the software issues. Sorry, I did not have enough time to get exactly where the problem lies.

 

also, when the songs were already on the iPod, were you able to play them? I may be able to help you get those back. Since everything is from cd's, they should mostly be in the computer. our only hindrance is that the ipod is not showing up in itunes.

 

Also, if you have enough time to spend for this, please reply and I am ready to walk you through.

 

 

Or if you look for a refund, Here's the link for refund

 

http://ww2.justanswer.com/help/how-can-i-request-refund

Ask Your Own Mac Question
Ask Vinod Menon Your Own Question
Vinod Menon
Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2,927
2,927 Satisfied Customers
Experience: worked as a Tech support Associate for Apple products

Vinod Menon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,927 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Do not disconnect screen is showing. It is an ipod classic
it is an ipod classic and it should be up to date. The battery died while I was out for a walk. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,135 satisfied customers
I just connected my ipod classic to charge the battery and
Hi. I just connected my ipod classic to charge the battery and got a message Key Test. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
434 satisfied customers
My ipod Classic was working fine the other day but when I
My ipod Classic was working fine the other day but when I went to use it last night it is completely empty of content and when I connect it to my laptop to try to re-sync it, my laptop doesn't recogni… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,135 satisfied customers
I've had my ipod classic for about a month now and it froze
I've had my ipod classic for about a month now and it froze up on me and won't work. The screen is super dim and I can make out the Pioneer logo on it and the song it was playing when it went south. A… read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I have an iPod classic that is currently plugged into my
I have an iPod classic that is currently plugged into my computer. It says "Do Not Disconnect" - the interface is black and white. … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
My 80gb ipod classic won't sync to iTunes anymore. I've
My 80gb ipod classic won't sync to iTunes anymore. I've tried 3 times, last night after 3 hrs. it froze up on one song. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I have a new iPod Classic 7th generation. It does not synch
I have a new iPod Classic 7th generation. It does not synch with iTunes. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,135 satisfied customers
I have an ipod classic and I am having trouble to copy back
I have an ipod classic and I am having trouble to copy back my music to my computer. I have tried many times to perform that function but I have not successful. So, I want to try to delete all the mus… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,135 satisfied customers
I got a new ipod classic 4th generation I believe and went
I got a new ipod classic 4th generation I believe and went into itunes account and cannot download any of my music that I had purchased from your store. Went into purchased clciked music could not see… read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
37 satisfied customers
I've lost all the music on my IPod Classic (120GB). Also
I've lost all the music on my IPod Classic (120GB). Also can't get to the main menu - stuck in the music menu … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,135 satisfied customers
I restored my ipod Classic and it will not download my
I restored my ipod Classic and it will not download my complete Itunes library … read more
Kris R
Kris R
IT Manager
Computing
2,654 satisfied customers
Trying to synch my (approx 8 year old) iPod Classic. I have
Hi there ... trying to synch my (approx 8 year old) iPod Classic. I have tried a number of times without success. Back story is, I let the iPod battery run down to no-charge, charged it back up but st… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I have a old ipod classic that I can do nothing with because
I have a old ipod classic that I can do nothing with because my email changed from verizon.com to yahoo.com. How can I begin to deal with this problem? … read more
Michael Quiles
Michael Quiles
Masters of Science in Managing Information Technology
13 satisfied customers
I need to update my ipod classic. I can't find the latest
I need to update my ipod classic. I can't find the latest update. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Ive list all the music on my iPod classic that I loaded from
Ive list all the music on my iPod classic that I loaded from CDs, all the purchased music from. iTunes is still on. I have tried reloading the music from my music library, it seemed to take it but sti… read more
Mike
Mike
Mac Medic
Some college
8,555 satisfied customers
I have an iPod classic. It is stuck on the same song. No
I have an iPod classic. It is stuck on the same song. No matter which buttons I push I'm still stuck. Battery level is full. … read more
Cris
Cris
58 satisfied customers
IPOD classic will not charge. It just flashes apple icon. OS
IPOD classic will not charge. It just flashes apple icon … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
My ipod classic will not restore after many attempts it
My ipod classic will not restore after many attempts it still shows the message 1439 error code. I have tried different usb ports and another computer but it still fails. I left the ipod at home for 1… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x