How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8995
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I rebuilt my database in Outlook and did not set the new identity

Customer Question

I rebuilt my database in Outlook and did not set the new identity as the default in the last step. Have I lost all my contacts and old emails? Everything seems gone.
Submitted: 4 years ago.
Category: Mac
Expert:  Mike replied 4 years ago.
Quit Outlook and then hold Option and Command while opening Outlook. You can choose the old data in the next dialogue box. Let me know.
Customer: replied 4 years ago.

I see the backup database as a choice, but once I highlight it and then open outlook, it's still the same. Empty with none of my old emails or email accounts.

Expert:  Mike replied 4 years ago.
Ouch let's check some things. Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
Customer: replied 4 years ago.

Version 10.7.5 ( I just reinstalled that version last night as the computer was having problems first and disk utilities had to repair the disk. It still ran poorly so I reinstalled the operating system). The processor is 2.66Ghz Intel Core i7. The memory is 4 GB 1067Mhz DDR3.


 


I do have a time machine back up of my old computer from about 3 weeks ago to. But that's a different operating system. Still perhaps the contacts can be extracted some way if we can't figure it out this way first.

Expert:  Mike replied 4 years ago.
In that case if you are sure the drive is OK and you have repaired permissions, just recover your Microsoft User Data Folder from Documents from 3 weeks ago then let me know. DO NOT open Outlook yet
Customer: replied 4 years ago.

I don't know how to do that. If I connect the drive, won't it start replacing what's on there with what's on the computer now? Also I have no idea where or how to recover the Microsoft User Data Folder. Once found do I drag it to the desktop or something?

 

Also, all of the mail account information is gone. Will this data folder also reload the information need to retrieve my mail, because I don't have that written down anywhere and can't replicate it.

Expert:  Mike replied 4 years ago.
Sorry go to your Documents folder and highlight Microsoft User Data folder then open Time Machine go back to the date you want to Recover and click on Recover in the bottom left. Choose "Keep both" folders just to be safe. When that is done let me know.
Customer: replied 4 years ago.

Before I do this, when you say "open Time Machine," does that mean plug the external drive into the computer? I don't want to do anything wrong. I only have one back up of this computer.

Expert:  Mike replied 4 years ago.
Time Machine is meant to be on with the drive plugged in at at all times, but yes plug the drive in and do that. Do you know how to use Time Machine?
Expert:  Mike replied 4 years ago.
When you highlight your Microsoft User Data folder and then you click on Time Machine icon in the Dock with your TM drive plugged in it will go into the starfield with the dates on the right. Go back to the date you want to recover and then click on Recover in the bottom left corner and when asked "Keep Both," folders. Let me know when that is done.
Customer: replied 4 years ago.

I think I've done that now.

Expert:  Mike replied 4 years ago.
OK now go to Applications / Utilities and open Terminal, copy and paste this line then hit Return:

rm ~/Library/Preferences/com.microsoft.Outlook.plist

then hold down the Option key and open Outlook, this will open the Microsoft Database Utility, rebuild the database then quit that when done and open Outlook.
Customer: replied 4 years ago.

I did what you said. When I opened Outlook with the option key down it had a list of identities--the main one and three choices from yesterday. I chose the main one and it opened outlook as though it had never been opened before. We're not doing very well here...

Expert:  Mike replied 4 years ago.
As I said it seems your database is corrupt and without a backup there is only a limited amount of troubleshooting we can do. At this point you will just have to choose the others and see if they can be rebuilt... I suggest the oldest one first.
Customer: replied 4 years ago.

They are rebuild with none of my information imported. What about the information from when I backed up 3 weeks ago? Can't that be copied over or something? Isn't this the point of the back up?

Expert:  Mike replied 4 years ago.
Sorry my internet is being worked on here. Yes that is what we already did, sorry I was thinking of different customer, you Recovered it and you kept both versions, right?
Expert:  Mike replied 4 years ago.
If none of those will work, quit Outlook, then go to your Documents folder and trash Microsoft User Data folder then rename the old one which should be Microsoft User Data old or something like that back to Microsoft User Data, then try rebuilding again
Customer: replied 4 years ago.

I don't understand what to do. Outlook says it's rebuilt the database. Then it's empty of any old emails or email account information. There are at this point 2 Microsoft User Data folders. I feel nervous throwing something into the trash. Worried that perhaps the situation will get worse. This justanswer site would certainly be better if we could do this in real time rather than back and forth emails.

Expert:  Mike replied 4 years ago.
You Recovered your backup Microsoft User Data folder and that is no good as you have tried it. You are just trashing that recovered folder and renaming the old one that you did not trash because you "kept both" when you Recovered it from Time Machine. Understood? I can connect to your computer and do it for you if you wish.
Customer: replied 4 years ago.

At this point I don't know what's going on anymore. I can't remember the steps I've taken. What's involved in you doing it?

Expert:  Mike replied 4 years ago.
I can share your screen and control it if you wish.

Please go here:

https://join.me

Click on Apps at the top of the screen and then download the Mac Desktop app below and on the right:

It should download to your Downloads folder and automatically expand to join.me.app, if not double click on it to expand the zip file.

Drag that to your Applications folder and double click on it:

You should see a window.

Click on share.

You will see a 9 digit number at the top, give that to me here. Then look for my messages on your screen.

Customer: replied 4 years ago.

It's 433-236-753

Expert:  Mike replied 4 years ago.
Sorry Internet again are you ready now?
Expert:  Mike replied 4 years ago.
It is giving me a Network error so I assume you have quit the program?
Customer: replied 4 years ago.

I'm in Europe. I had to go to sleep. I'll be available later today.

Expert:  Mike replied 4 years ago.
Yes I figured... thanks let me know when you are ready.

Related Mac Questions