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I installed and update this morning (high Sierra?) and the
I installed and update this morning (high Sierra?) and the Mac told me to restart and now it won't turn on again. I keep getting what looks like a folder with a question mark init on the screen. What … read more
Richard
Richard
IT Manager
IT Manager, Consultant
15,947 satisfied customers
I have an Apple Mac Pro, I just updated the Sierra hardware,
I have an Apple Mac Pro, I just updated the Sierra hardware , and now I am getting a blank black screen with a flashing white folder icon with a question mark .....what is going on? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
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I have a screen with a folder with a question flashing. Not
I have a white screen with a folder with a question mark flashing … read more
Randy IT Tech
Randy IT Tech
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On my iMac. Turning it on my desktop does not come up. A
On my iMac. Turning it on my desktop does not come up. A white image appears with a tiny folder in the middle. The folder blocks with a question mark blinking. This never happened before.… read more
Mike
Mike
Mac Medic
Some college
8,574 satisfied customers
I get the circle with a line through it and is I hold down
I get the circle with a line through it and is I hold down the control button when I reboot, it loads to the screen with all my files but when I click on anything, the rainbow wheel comes up and I hav… read more
Ashik
Ashik
Master's Degree
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, I have a white screen with a grey folder and question mark
Hi, I have a white screen with a grey folder and question mark in the folder that flashes on the screen. I have a desktop Mac. Thanks.… read more
Ashik
Ashik
Master's Degree
10,106 satisfied customers
I have Turbotax and their servers were down and my turbotax
I have Turbotax and their servers were down and my turbotax files were locked. When their server came up they unlocked my files including there logo that was in my dock. Well in their unlocking their … read more
Johnny  Mack
Johnny Mack
Bachelor's Degree
1,026 satisfied customers
When I try turning on my MAC, a file icon wit a question mark
When I try turning on my MAC, a file icon wit a question mark starts to flash rather than my usual login page. Anything I can do or should I bring it in to the store?… read more
Ashik
Ashik
Master's Degree
10,106 satisfied customers
IMac locked-up this morning, Only shut down available was power
IMac locked-up this morning, Only shut down available was power off switch. On several restart attempts got a blank white screen, followed by a blinking display of a File Folder and with a Question Ma… read more
Ashik
Ashik
Master's Degree
10,106 satisfied customers
I have a macbook, 2007, running OS-x 10.5.8, however today
I have a macbook, 2007, running OS-x 10.5.8, however today I open it up and all I get is the white background. I tried rebooting after I removed the battery and waiting a minute or 2. still no bootup.… read more
Ashik
Ashik
Master's Degree
10,106 satisfied customers
MY MACBOOK IS ACTING STRANGE,WHEN I RESTART I SEE GLOBE BLINKING
MY MACBOOK IS ACTING STRANGE,WHEN I RESTART I SEE GLOBE BLINKING FOR SOME MINUTES BEFORE THE MAC ICON WILL COMES.… read more
Ashik
Ashik
Master's Degree
10,106 satisfied customers
macbook was freezing up...shut down apps, and turned off com
macbook was freezing up...shut down apps, and turned off computer...now will start but not boot up...just a blank screen...no apple logo...nothing....while computer sat here on...a flashing folder wit… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,629 satisfied customers
my mac wont start. all i had was a a white screen with a blinking
my mac wont start. all i had was a a white screen with a blinking question mark in the middle of the screen ?… read more
Ashik
Ashik
Master's Degree
10,106 satisfied customers
My MacBook froze up, and when I restarted it, the screen is
My MacBook froze up, and when I restarted it, the screen is blank with a folder with a question mark in the middle. HELP… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
When I turn on my MacBook, I am only able to see a white screen
When I turn on my MacBook, I am only able to see a white screen with a small picture of a file folder with a question mark in it. It blinks at me. I have never had any problems with my notebook until … read more
Ashik
Ashik
Master's Degree
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I cannot get my Mac g4 Powerbook to open. From a dark screen,
I cannot get my Mac g4 Powerbook to open. From a dark screen, it turns white with a small folder in the middle of the screen that has a picture of the mac face and then shows a question mark. I am usi… read more
Daniel
Daniel
District Technology Specialist
Bachelor's Degree
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trying to start mac but wont work tried safe mode and PRAM
trying to start mac but wont work tried safe mode and PRAM already it turns off after about 2 min… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
When I turn my mac laptop power button on, I get a light gray
When I turn my mac laptop power button on, I get a light gray blank screen for about 2 minutes, followed by a file folder with a question mark blinking in the middle of it. How can I get to my desktop… read more
Claws224
Claws224
IEEE Datacommunication Engineer
965 satisfied customers
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Meet the Experts:

Mike

Mike

Mac Medic

8,574 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

John T. F.

John T. F.

Apple Consultant

2,783 satisfied customers

20+ years in the computer/Mac industry

Vinod Menon

Vinod Menon

Support Specialist

2,559 satisfied customers

worked as a Tech support Associate for Apple products

David

David

Mac Support Specialist

2,310 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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