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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 16671
Experience:  Several years of supporting Mac systems.
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Hi, About a week ago my Imac started locking up while I

This answer was rated:

Hi,

About a week ago my Imac started locking up while I was trying to read articles in the New York Times...no other time. I can open the Times, select sections or articles, then a few seconds after I've opened an article the screen freezes. Sometimes I can just close the browser, but other times I'm just stuck with the spinning wheel. Please help.

Jason :

Hello and thank you for your question today. My name isXXXXX look forward to helping you today.


 

Jason :

 


Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?


 

Customer:

Safari

Jason :

 


Thank you for the update.


May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?


 

Customer:

yes

Jason :


 


Thank you.


 


AFTER YOU CLICK THE LINK BELOW, you can continue.


 


Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=901c07e8-114e-419a-9b8c-21aad689521d&SUPPORT=NET


 



Then on that page click the big green button on the bottom of the page that says, "I agree, Run RemoteDesktop".


 


Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=901c07e8-114e-419a-9b8c-21aad689521d&SUPPORT=NET


 


 

Jason :

 


 



I look forward to your next message or your rating below.


To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.


Thank you again,
- Jason


 

Jason Jones and other Mac Specialists are ready to help you