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James, Sr. Mac Support Expert
Category: Mac
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Experience:  Mac Expert
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i cloud backup screen is frozen can not access the ipad

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i cloud backup screen is frozen can not access the ipad
Hold the Power and Home buttons together (Home is the button on the front, with the square), for about 40 seconds, until you see the white Apple logo.

Then let go, and allow the device a minute to reboot. It will then function as usual.


Customer: replied 4 years ago.

the apple logo does not appear. i tried again

Are you sure you are pushing the Home (round button on front) and Power (on top) together, without letting go?

Try to hold them both again, for a full minute this time.

Customer: replied 4 years ago.

it worked. thank you

You are very welcome!

Please remember that if this ever happens again, you must push and hold both buttons for a minute or so.

I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James and 4 other Mac Specialists are ready to help you

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