How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
Type Your Mac Question Here...
Michelle is online now
A new question is answered every 9 seconds

IPad No sound anymore when plugging in charger or sending

Customer Question

No sound anymore when plugging in charger or sending an email
Submitted: 4 years ago.
Category: Mac
Expert:  Michelle replied 4 years ago.

Appleologist :

Hi, and welcome to JustAnswer! My name is Michelle and I am excited to get started with you.

So I can better assist you, I will need additional information. It sounds like your ipad may be switched to mute. On the right side of your ipad above the volume button, the is a switch. Is a bright orange dot showing?

JACUSTOMER-dhdklngv- : Yes
Appleologist :

Ok that means you may have accidentally muted your ipad. Go ahead and switch it to the opposite direction so the orange dot does not show

Appleologist :

Try to see if you get sound now. If not let me know so we can continue to troubleshoot

Appleologist :


Appleologist :

We are experiencing site issues. It should be up and running now. Let me know If I can assist you further

Appleologist :

Good Morning, I wanted to follow up with you to see if you were able to follow the instructions above to switch your ipad from mute mode. Thanks