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Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience:  Apple Computers and Mobile support with 12 years of exp.
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IPad No sound anymore when plugging in charger or sending

Customer Question

IPad
No sound anymore when plugging in charger or sending an email
Submitted: 4 years ago.
Category: Mac
Expert:  Michelle replied 4 years ago.

Appleologist :

Hi, and welcome to JustAnswer! My name is Michelle and I am excited to get started with you.

So I can better assist you, I will need additional information. It sounds like your ipad may be switched to mute. On the right side of your ipad above the volume button, the is a switch. Is a bright orange dot showing?

JACUSTOMER-dhdklngv- : Yes
Appleologist :

Ok that means you may have accidentally muted your ipad. Go ahead and switch it to the opposite direction so the orange dot does not show

Appleologist :

Try to see if you get sound now. If not let me know so we can continue to troubleshoot

Appleologist :

.

Appleologist :

We are experiencing site issues. It should be up and running now. Let me know If I can assist you further

Appleologist :

Good Morning, I wanted to follow up with you to see if you were able to follow the instructions above to switch your ipad from mute mode. Thanks