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Yesterday I saved an Excel for Mac 2008 file that I have

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previously opened and saved many...
Yesterday I saved an Excel for Mac 2008 file that I have previously opened and saved many times. Today it tells me that it is read-only, and I can't open it.
Submitted: 4 years ago.Category: Mac
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Answered in 4 minutes by:
5/14/2013
Mac Support Specialist: David, Mac Support Specialist replied 4 years ago
David
David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1,503
Experience: BSc H.Dip Apple Certified Professional
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Hi, my name is ***** ***** I will do whatever I possibly can to help answer your questions.
In the Get Info window what does it say for Owner, User and Group?
Sincerely,
David.
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Customer reply replied 4 years ago

No info on that. I note that this file was originally created in excel 97-2004. Currently accessed and used in Mac excel 2008.

Customer reply replied 4 years ago

It gives no information on Owner etc.

Mac Support Specialist: David, Mac Support Specialist replied 4 years ago
Hi,
Owner User and Group are the three items in the Name column, under Sharing & Permissions.
Can you see those?
Sincerely,
David.
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Customer reply replied 4 years ago

The sharing and permissions line at the bottom of the pane gives no info whether I point the arrow downward or to the right.

Customer reply replied 4 years ago

Now I see them. Ken (me) is read and write. Everyone else is read only.

Customer reply replied 4 years ago

Yes, Ken (me) is read and write privilege. Everyone else is read only.

Mac Support Specialist: David, Mac Support Specialist replied 4 years ago
Hi,
Click the Apple menu in the top left. What does it say to the right of 'Log Out'?
Does Sharing and permissions say 'Ken (Me)' exactly?
There should also be a checkbox for 'Locked'. Is that ticked?
Thanks,
David.
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Customer reply replied 4 years ago

To the right of "Log Out" it says Ken.

It says ken (Me).

Lock checkbox is not checked.

Customer reply replied 4 years ago

Click the Apple menu in the top left. What does it say to the right of 'Log Out'? It says Ken

Does Sharing and permissions say 'Ken (Me)' exactly? It says ken(Me)

There should also be a checkbox for 'Locked'. Is that ticked? no.

Customer reply replied 4 years ago

Did you get my answers? I sent them twice.

Mac Support Specialist: David, Mac Support Specialist replied 4 years ago
Hi,
Please move the Excel file to your Desktop.
Now try to open it. This doesn't conclude troubleshooting as we need to find out what is wrong with the folder if this does work. So please let me know how it goes.
Sincerely,
David.
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Mac Support Specialist: David, Mac Support Specialist replied 4 years ago
Hi,
Yes I got them but I was locked out of the question, sorry for the delay.
Yours sincerely,
David.
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Customer reply replied 4 years ago

Doesn't open from desktop.

Customer reply replied 4 years ago

I just got this message in a pop-up box:

Warning 120
Warning: there is probably another web application connected to the same Lightstreamer Server within this browser instance. That could prevent the current application from connecting to the Server. Please close the other application to unblock the current one.

Mac Support Specialist: David, Mac Support Specialist replied 4 years ago
Hi,
I believe there is a lock file in the folder it was last saved in. Please put it back in the folder you just moved it from.
Then open Terminal. It is in /Applications/Utilities/
Then I need to know the path to the item to give you the next command.
Where is the file stored on disk?
Thanks for your patience,
David.
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Mac Support Specialist: David, Mac Support Specialist replied 4 years ago
Hi,
Please restart your browser for the other issue.
Regards,
David.
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Customer reply replied 4 years ago

path

/Users/ken/Documents/reference ken/financial

Customer reply replied 4 years ago

OK, I will quit the Chrome browser and open it again.

Customer reply replied 4 years ago

Back with you with re-opened browser.

Customer reply replied 4 years ago

Browser has been restarted. Are we still in contact??

Mac Support Specialist: David, Mac Support Specialist replied 4 years ago
Hi,
Can you open Terminal.
Type:
cd /Users/ken/Documents/reference\ ken/financial/
Note that there is a backslash before the space.
Then please press return.
Now type:
ls -al
Then press return.
Can you see your document listed? Is there another document with almost exactly the same name?
Sincerely,
David.
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Mac Support Specialist: David, Mac Support Specialist replied 4 years ago
Hi Ken,
From my side I am having site issues with access denied errors. I apologize for this and the delay it is causing in getting back to you.
Sincerely,
David.
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Customer reply replied 4 years ago

This time, miraculously, I stayed on the same page. Your software didn't kick me to a new page as it usually does after every entry.

Customer reply replied 4 years ago

Did my message on Terminal get through. I don't see it here. Again I got sent to a marketing page.

Mac Support Specialist: David, Mac Support Specialist replied 4 years ago
Hi Ken,
No, I have only what you can see on this page sorry :/
Can you post it here again please?
Thanks,
David.
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Customer reply replied 4 years ago

total 488
drwxr-xr-x 11 ken ken 374 May 14 16:07 .
drwxr-xr-x 30 ken ken 1020 Mar 14 17:20 ..
[email protected] 1 ken ken 6148 May 14 16:06 .DS_Store
[email protected] 1 ken ken 17408 May 25 2008 2008 financial overview.xls
[email protected] 1 ken ken 19968 May 25 2008 2008 liquid assets.xls
[email protected] 1 ken ken 17408 Oct 27 2010 2010 financial overview.xls
[email protected] 1 ken ken 19968 Dec 8 2010 2010 liquid assets.xls
[email protected] 1 ken ken 17920 Jun 14 2012 2012 financial overview.xls
[email protected] 1 ken ken 20480 Jun 7 2012 2012 liquid assets.xls
[email protected] 4 ken ken 136 Aug 2 2012 Eaton Vance
[email protected] 1 ken ken 118784 May 13 17:56 k checking acct.xls
Macintosh:financial ken$

Customer reply replied 4 years ago

The file that won't open is k checking acct, the last one in the Terminal list.

Customer reply replied 4 years ago

David, this is taking a LONG time. Is it hopeless?

Mac Support Specialist: David, Mac Support Specialist replied 4 years ago
Hi,
I'm afraid I have run out of ideas on this but I can opt-out and it will be placed in the pool of open questions. I think this is more of an Office specific issue rather than a Mac issue, and perhaps an Office expert can take it up from here. I am sorry.
Sincerely,
David.
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Customer reply replied 4 years ago

Appreciate your efforts. Please report the extremely frustrating business of my being repeatedly flipped to a different and irrelevant page.

Mac Support Specialist: David, Mac Support Specialist replied 4 years ago
Hi,
I will do that, thanks Ken.
Sincerely,
David.
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