Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

Hello, My ipad is locked in itunes recovery mode, have tried

Customer Question
Hello, My ipad is locked in...
Hello,
My ipad is locked in itunes recovery mode, have tried to restore but ipad is not recognised.
Cannot be found.
Can ypu advise please.
XXXXX XXXXX
Submitted: 4 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
5/5/2013
Mac Support Specialist: Michelle, Mac Technician replied 4 years ago
Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience: Apple Computers and Mobile support with 12 years of exp.
Verified

Appleologist :

Hi, and welcome to JustAnswer! My name is Michelle and I am excited to get started with you.

So I can better assist you, I will need additional information about your issue. What is currently displaying on your ipad screen?

JACUSTOMER-kf14am5a- :

Hello,

JACUSTOMER-kf14am5a- :

the itunes symbol and the disconnected plug lead.

Appleologist :

Do you know what version of itunes you are currently running?

Appleologist :

To find your version, click on itunes in the top menu bar and choose about itunes

JACUSTOMER-kf14am5a- :

no

Appleologist :

click on itunes in the top menu bar and choose about itunes. You will see the version number scrolling up. Example: iTunes 11.0.2

JACUSTOMER-kf14am5a- :

having problem finding

Appleologist :

Do you see where it says iTunes in the top menu bar (To the left of the apple logo in the upper left corner)

Appleologist :

Click on itunes and then choose about itunes.

Appleologist :

Were you able to find it? If not we can go another route

JACUSTOMER-kf14am5a- :

sorry cannot find

Appleologist :

Normally when itunes does not recognize a devices, it can mean that itunes needs to be updated. Next we will check for system updates. Click on the apple logo in the upper left corner and choose software update. What updates are available?

Appleologist :

Is it checking for updates?

JACUSTOMER-kf14am5a- :

having problem to open

Appleologist :

opening what?

JACUSTOMER-kf14am5a- :

clicking on apple logo

Appleologist :

When you click on it once, you should get a selection drop down. Click on software updates

Full Size Image

Appleologist :

Were you able to click on software updates now?

Appleologist :

If not, please let me know

JACUSTOMER-kf14am5a- :

no sorry

Appleologist :

Ok close itunes.

JACUSTOMER-kf14am5a- :

done

Appleologist :

Disconnect your ipad from your computer

JACUSTOMER-kf14am5a- :

done

Appleologist :

Now open itunes again. Then connect your ipad to your computer

Appleologist :

try to use a different usb port

JACUSTOMER-kf14am5a- :

done

Appleologist :

In the left column bar in itunes, do you see where it says devices?

JACUSTOMER-kf14am5a- :

yes

Appleologist :

Is your ipad listed under devices?

Appleologist :

Click on your ipad

JACUSTOMER-kf14am5a- :

no

Appleologist :

Ok, it sounds like your itunes needs an update. Lets try this again. Do you see the apple logo all the way in the upper left corner?

JACUSTOMER-kf14am5a- :

nno

Appleologist :

When you are in itunes, Do you see where it says itunes in the top menu bar?

Appleologist :

Click on this link to download the latest version of itunes
http://www.apple.com/itunes/

JACUSTOMER-kf14am5a- :

no

Appleologist :

Click on this link to download the latest version of itunes
http://www.apple.com/itunes/

Appleologist :

Did you click on the link yet?

JACUSTOMER-kf14am5a- :

can only get download music

Appleologist :

Peter, you are really going to have to click on the apple logo. It is the only apple logo on your screen. Please look at the upper left corner of your screen.

JACUSTOMER-kf14am5a- :

can only get music at present

Appleologist :

Close itunes then

JACUSTOMER-kf14am5a- :

done

Appleologist :

Now, Please look at the upper left corner of your screen. click on the apple logo. It is the only apple logo you will see. When you click on it, choose software updates

JACUSTOMER-kf14am5a- :

the apple logo is in centre of scree3n

Appleologist :

Wait, are you using a mac or PC computer?

JACUSTOMER-kf14am5a- :

pc

Appleologist :

Is there an apple logo displaying on your ipad now?

Appleologist :

Ok thats why. My apologies. Is there an apple logo displaying on the center screen on your ipad now?

JACUSTOMER-kf14am5a- :

no

Appleologist :

Is there another computer in your household with itunes on it?

JACUSTOMER-kf14am5a- :

no but has same itunes logo as before

Appleologist :

Can you press and hold both the sleep and home button for 40 secs. The sleep button is located at the upper right corner and the home button is the round button on bottom front bezel of your ipad

JACUSTOMER-kf14am5a- :

yes and logo still appeared after 20 secs

Appleologist :

I have an itunes download link for windows. Click on this link so you can update itunes http://www.apple.com/itunes/download/

JACUSTOMER-kf14am5a- :

updated

Appleologist :

You already went through the installation process?

JACUSTOMER-kf14am5a- :

yes

Appleologist :

disconnect your ipad and reconnect it again. Open itunes

JACUSTOMER-kf14am5a- :

errors occured my system has not been modified

Appleologist :

Is that the message your are receiving in itunes?

JACUSTOMER-kf14am5a- :

run the installer again

Appleologist :

So you haven't downloaded itunes yet?

JACUSTOMER-kf14am5a- :

no

Appleologist :

Let me know if you get the same error

Appleologist :

If you get than error again, you will need to uninstall itunes before re-installing it

JACUSTOMER-kf14am5a- :

sorry M have fault on system thank you for help

Appleologist :

No problem. Enjoy the rest of your weekend

JACUSTOMER-kf14am5a- :

will call again tomorrow thank you very much for trying

Appleologist :

You are very welcome. I appreciate your patience throughout :)

JACUSTOMER-kf14am5a- :

Hello,

Appleologist :

Good Morning

JACUSTOMER-kf14am5a- :

Hello, The fault has not been cured yet; I am waiting for response from APPLE HELP.

Appleologist :

On May 5th you contacted JustAnswer regarding your locked iPad. We are not Apple Help however JustAnswer Experts do work with Apple devices. The last time we spoke, you were in the process of re-installing itunes. Have you done so already?

Ask Your Own Mac Question
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,527
8,527 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,527 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,370 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,979 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,468 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I installed macOS high sierra version 10.13,1 and know
i installed macOS high sierra version 10.13,1 and know evertime i close lid on MacBook pro 15" early 2011 i have to reboot it to get screen bock on … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I turned off my iPad right after I bought an audio book. I
I turned off my iPad right after I bought an audio book. I lost it. Can I find it? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I replaced my cracked screen at Staples and cannot restart
I replaced my cracked screen at Staples and cannot restart my phone … read more
Jon
Jon
Bachelors Degree
390 satisfied customers
It is hung up, I changed my network and the ApplTV is no
it is hung up, I changed my network and the ApplTV is no longer connected to the network. When I turn on ApplTV two Icons are displayed ... Computer (I looks like it is selected) and settings. I can't… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I am trying 2 activate a replacement phone, it is asking for
I am trying 2 activate a replacement phone, it is asking for my Goggle password ***** I can't remember it HELP! … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
Is there a problem between SlingBox and Mac OS High Sierra
Hello Is there a problem between SlingBox and Mac OS High Sierra 10.13.1 … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I can't play any games because I need to have updates to 6.0
I can't play any games because I need to have updates to 6.0 or more … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
I deleted my mailbox trash. When I went back to my email, I
I deleted my mailbox trash. When I went back to my email, I found that the iCloud box had disappeared. It was the primary address for almost all of my personal mail. I tried a few things but nothing b… read more
Jon
Jon
Bachelors Degree
390 satisfied customers
Can I get a new sim card to change from teltra 3-00 to apple
can I get a new sim card to change from teltra 3-00 to apple 5 ipad from your store cost please. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
My ipad screen has gone black and will not respond or open
my ipad screen has gone black and will not respond or open up. Does this mean the ipad is out of date or is the battery done? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
Cannot connect to epson ET_4550 Printer. 10.13.1. Tried to
Printer says it is hooked up with wi-fi but shows not connected… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
My mac went down from a power outage, upon restarting it has
my mac went down from a power outage, upon restarting it has no sound. I am using an Apollo 8 duo. Under preferences (sound) it says "the selected device has no input/output controls" … read more
Damian Costa
Damian Costa
Owner
Computer Network System Engineer
40 satisfied customers
Have recently purchased an i-Mac,I had Aperture on my
Have recently purchased an i-Mac,I had Aperture on my Mac-Mini and now I cant update my Aperture 2 on an i-Mac what is wrong ? … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,109 satisfied customers
I installed Sierra. The MacBook was supposed to restart. The
I installed Sierra. The MacBook was supposed to restart. The screen is grey there is a circle With a diagonal line in the middle of the screen. Intermittently the apple logo flashes ver quickly in the… read more
RandyNetwork Tech
RandyNetwork Tech
1,746 satisfied customers
How do I find my security key? My Computer is a Mac mini,
My Computer is a Mac mini, about 2 years old I am running Mac OS High Sierra … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
We are trying to open cell phone that is diabled. it says to
we are trying to open cell phone that is diabled. it says to connect to itunes … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
My iPad Air is locked. My 4 digit password won't register
My iPad Air is locked. My 4 digit password *****'t register and when I try to shut it down, I can't do so. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
It appears there is a problem to do with iCloud with
It appears there is a problem to do with iCloud with messages being sent back and forth on a duplicated basis. i have spent over 2 hrs with Apple who suggest there is problem with "spooling" and I sho… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
502 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x