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Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 13454
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Hello dear I want to buy gems for my game with my credit card

This answer was rated:

Hello dear
I want to buy gems for my game with my credit card but I can not!actuality I did it 2 times about 2 days ago!
Please let me know what is the problem?
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What specific website and game is it that you want to buy Gems on?

And what error is it giving you when you try?
Customer: replied 4 years ago.

Kingdom age

when I want to buy gems server say: your request can not be complete!


at what points does it give you that message.. When you very first tap the button to buy gems, or does it say so after your payment info has been entered?
Customer: replied 4 years ago.

yes,but they don't take from my account just they say go to iTunes support

Thanks, most likely Itunes support has put a hold on your itunes account so that you cant make further purchases to the game...

What you will need to do is have itunes support call you, or call them and have them unblock your account..

Heres how to do so, click t his link

Then click purchases , billing and redemptions.

Then click " unable to purchase from itunes store", then click continue.

Scroll down to more options, and then click "talk to apple support now"

Then, fill in your name, email and phone number and Apple support will call you.

When they call, let them know that your itunes account wont let you make purchases, and the game your playing and attempting to make those purchases on.. Say that your account seems to be blocked from making further purchases..

It shouldnt take them but a few minutes to unblock the account once they have verified you as the owner..

if you get stuck or run into any issues, let me know.. But once you have unblocked and verified your account with the Itunes store support people, you should then be able to continue purchasing gems..

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Thank you~

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