Ask Mac Questions and Get Answers from Experts ASAP
Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.So I can better assist you with your icloud issue, I will need additional information. Are you using apple mail on your mac?
Ok, Open mail and choose Window from the top menu. Select Connection doctor. Is there anything in red? If so, what does it say
Lots of red. trying to log in to this SMTP account failed. Verify user name and password XXXXX
But your main account is in green correct?
Ok double click on the red error message, it will bring up a box
Is the password XXXXX blank?
Ok, So lets check to make sure your password XXXXX XXXXX If worse comes to worse, we can always delete the account and then add it again. iCloud is an IMAP account so your emails will not be lost. Click on the magnifying glass in the upper right corner and type in keychain access
ok got keychain access up
type in smtp in the search box in the upper right corner
you should see iphoto-smtp://smtp.me.com or smtp.me.com
okay, only got two items showing - both iphoto-smtp://smtp.me.com (kind is application password)
Ok double click on the first one. A box will pop up. Check the show password XXXXX and then type in your computers password
Did it reveal a password?
Is that the password XXXXX were typing in?
this is the correct password XXXXX my number 1 account and the account email address is correct for that account. shall i click the other one and see if its the other account?
Hi, the second one is same as first with same account email and same password — not second account at all
Ok, try to type in your email address in the search box instead
do you mean spotlight search box?
the search box within keychain access in the upper right corner
okay. one found in keychain acces but when I double clicked it the account is a string of numbers - not my second email address
Ok lets try one more search. Type in id.apple.com
no hits with that search
In the left column within keychain access are all items selected?
no - just passwords
Click on all items and search for id.apple.com again
hilighted all items and searched id.apple.com again - still none found
Ok, then you will need to look manually. Select all items again so it can show you everything. Scroll through to see if you see your email address, smtp.me or mobile me icon
The mobile me icon looks like a cloud
got 2 cloud mobile me icons - one for each email account, the one that works and the one that doesnt
Great. double click on the one that does not work and click on show password
Okay - shows correct password XXXXX this account but neither the the name nor account boxes show the full email address just my name without the @...
The password XXXXX is listed, is that the one you have been entering?
You apple ID password XXXXX not be the same as your icloud password
Ok, we will need to delete the account and re-enter it. before we do that, type in Facetime within the search box
which search box? the keychain access or...
Yes, the keychain access search box
ok. not finding anything with facetime search
Are all items selected?
Shall I just go to forgot my apple id with my second apple account and change the id to match my account 2 password?
Yes all items selected
In the description, you mentioned that you already changed it. Have you changed it already?
Reset apple Id
Cannot recall when I last set apple id on this account. so will rest now unless you tell me not to
No, you can go ahead and reset it. In the description you sent, you mentioned that you already tried to reset your apple id. Since you actually did not, you can go ahead and reset it now. Go to https://iforgot.apple.com/iForgot/iForgot.html. Before you do that, have you tried typing in the same password XXXXX your first one? Did you hit save after entering it in?
Hi When I went to reset password XXXXX id I entered the password XXXXX I use for icloud but it said it had already been used and couldnt again. so I have a new apple id password. Shall I go to icloud and change that password XXXXX match?
Yes, open mail again and type in the new password XXXXX the password XXXXX
After you have entered your password, click on junk mail tab. It will ask you if you would like to save changes. Choose yes
I have been typing my icloud password XXXXX the mail pop up box - not my 2nd account id - I bet this will have fixed it
Ok, have you hit save yet?
Sorry - which junk mail tab do you mean?
Lets take a step back, did you re- enter in your password XXXXX your second email yet
Yes and I closed that dialog box
Ok lets see if it saved. Click on windows again in the top menu bar and choose connection doctor again
ok shall i send you a screen shot grab?
Yes, that will help
Are they still in red?
Ok, there is a lot going on here. Lets go through each on. Click on Mail in the top menu and choose preferences
It looks like you have 4 different account settings
Hi I have the mail accounts dialog box up. Originally I had dotmac then mobile me then icloud and I have 2 accounts which each had a 'mac' and a 'me' email address
In the left column, how many icloud accounts are listed?
Click on the wrong one
The troubled one, I should say
knew what you meant
Under username, does it have an @ or is it just your name?
just my name
It is suppose to be tefi or tefijames?
supposed to be teifijames
Ok. Enter the password XXXXX that box. Then under outgoing mail server, choose the drop downbox and choose Edit smtp list
ok. got a list of smtp s
How many icloud servers are listed?
ok thats normal. Choose Ok so it can get back to preferences.
here's a grab image coming
Now click on Junk mail (the next tab over) Choose to save changes
the server name isnt the icloud one
Choose icloud from the drop down box
What is the server name listed?
smtp.mac.com — but the icloud one listed above says smtp.me.com
Thats normal. You mentioned you had a .mac account too.
yes okay shall I go back to preferences and click on the junktab as you said?
then choose save
uhuh - got a pop up saying
Under the outgoing server box. Choose the other .me outgoing server
getting same pop-up with each server
Ok, lets go ahead and delete the account so you can re-enter it
okay talk me through that please
Choose the troubled account in the left column and choose the "-" sign in the bottom left corner
Scary - but removed
I know it seems scary, it will be back. Before we add it back, click on Window and choose connection doctor again
It should be green now