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how to configure proxy settings on outlook 2011 in mac

Customer Question
how to configure proxy settings on outlook 2011 in mac
Submitted: 4 years ago.Category: Mac
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Answered in 6 minutes by:
4/29/2013
Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,000
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Usually proxy settings are universal in System Preferences/ Network / Advanced / Proxies.... can you clarify?
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Customer reply replied 4 years ago

Correctly . this is what i want on windows with exchange i can reach this setting on Account Setting/More Setting/Connection then Connect to Microsoft using HTTP inside it there are two line to fill



  1. Use this URL to connect my proxy server for exchange


(https://mx.tz.airtel.com) Is what needs to be filled


2. Only connect to proxy servers that have this principal ame in their certificate:


(msstd:mx.tz.airtel.com)


 


Thanks

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
This should tell you how to do it on Mac, of course add your info for the servers listed here:

https://it.byu.edu/byu/help.do?&sysparm_document_key=kb_knowledge,371f9f340a0a3c540033a48d58b4dab5
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Customer reply replied 4 years ago

Thanks for the input i followed the link perfectly . But i missed direction from item 12 going down as i failed to locate them on Microsoft 2011 for Mac. Please help me out this is very important for me

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Mac Outlook requires an Exchange 2007 server or later. Can you check with them to make sure?
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Customer reply replied 4 years ago

We are using Exchange 2008 Server

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
OK then I think you can delete the account and set it up again choosing Exchange server:

graphic

then fill in the info and check the box Configure Automatically:

graphic

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Customer reply replied 4 years ago

Even if am not connected to the LAN at the moment ??? Should i choose Automatically ????

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Well no it has to connect to your server to do that. Not on the LAN from the Internet
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Customer reply replied 4 years ago

Okay i got you can we proceed tomorrow morning when am in the office as right now was working from home trying to find out what is missing from the configuration as when am connected to the LAN i can sync my emails perfectly the problem is when am out of the office to sync over internet .

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
From home is when you need the proxy settings not on the LAN. You should try it there.
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Customer reply replied 4 years ago

Yes i need proxy Settings as on the LAN i don`t have any issue. The problem is connecting exchange when outside the LAN . On my second mail i showed the steps i did when using windows machine with exchange 2013 review version the steps i go till i reach the settings required the problem is with Microsoft outlook 2011 for Mac i can`t find the settings to enter my mx.tz.airtel.com & msstd:mx.tz.airtel.com .

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Right what I wanted you to try is the Automatic Configuration when on the Internet not while on the LAN. You already said you don't need that on the LAN. Make sense?
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Customer reply replied 4 years ago

Okay that one i can do it now . Give me a min

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
K
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Customer reply replied 4 years ago

I did as directed but it says can not connect on Microsoft Exchange . After hitting the Automatic Tab it then gave me a place to fill in Exchange Server and i wrote mx.tz.airtel.com and the on the Directory Service Server i put msstd:mx.airtel.com as per your link directions sent earlier .


Kindly advise further .

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
What Method did you choose?
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Customer reply replied 4 years ago

User name & Password XXXXX

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Are you sure that is what they are using?
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Customer reply replied 4 years ago

Yes am very sure of this .

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
OK then I suggest you go to System Preferences/ Network make a new location calling it Exchange then put the proxy info in the Advanced / Proxies tab then try setting it up automatically again.
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Customer reply replied 4 years ago

Sorry help me out with one thing . On the proxies side do i need to put the LAN proxy (10.0.18.90:8080) or the mx.tz.airtel.com ???

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
10.0.18.90:8080 can only be accessed when you are on the LAN so use the other one:

mx.tz.airtel.com
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Customer reply replied 4 years ago

and port number ???


 


 

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
8080
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Customer reply replied 4 years ago

Getting the same error Outlook can not connect to the Exchange Server

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
OK not sure what protocol you used in Proxies that would be determined by your server. Is this how you did it?

graphic

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Customer reply replied 4 years ago

Exactly was verifying again .

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Ok in that case I am stumped sorrry, I'll opt out
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Customer reply replied 4 years ago

Okay thanks very much, so should i wait for feedback as i assume my problem is not resolved yet .

Customer reply replied 4 years ago

Just a hint , when configuring the same account on iphone i just enter the email address , user credentials and Server : mx.tz.airtel.com and tick SSL


 


Then this message pops : Remote Security Administration


"The server mx.tz.airtel.com requires that you allow it to remotely control some security features of your device.Do you want to finish setting up this account ? "


When you press Ok it start sync

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Well that is what Outlook is supposed to do with the Configure Automatically but it is Microsoft after all. You might try using Mail app instead
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Customer reply replied 4 years ago

Okay can we proceed tomorrow as it is very late this side and am too tired even my concentration will not be good though i really need a solution for this issue .


thanks

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
OK please ask your IT people what they think and let me know.
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Customer reply replied 4 years ago

okay i will . Thanks for your time and support am sure we will come to the bottom of this issue .

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
k
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Customer reply replied 4 years ago

Hello Mike ,


 


I believe all is well. Today i have tried to do as you instructed before while connected on the LAN but when ever am out of the LAN i can not sync my emails . Please can you assist so that we finalize this .

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
You need to do that when NOT on the LAN we already know the LAN works. Did you ask your IT person?
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Customer reply replied 4 years ago

Yes i did and they said it configuration issue but they dont know how to do it as it is configured on the machine and not their side .

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Did you try setting it up in the Mail program when outside your LAN?
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Customer reply replied 4 years ago

yes or may be i dont know how can you direct me and see it we will manage to get it to work

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
I wanted you to set up new accounts in both Outlook and Mail when outside your LAN using the Automatic method.
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Customer reply replied 4 years ago

I did and it refused

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Did you have the proxy setttings setup in Network Preferences?
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Customer reply replied 4 years ago

I always remove it when ever am using my modem .

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Not sure what you mean you need to use the proxy settings when outside your LAN
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Customer reply replied 4 years ago

Am trying to attach something so that you see how it is done on Windows ,but for strange reason it fails to attach . Is it possible to give you team viewer access to my machine running windows so that you have a look on what i need may be you will understand what i want to archive .

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Here is a better version of how to do that on the Mac, start with To set up Outlook 2011 for Mac and of course use your own info from your IT dept:

http://hosting.intermedia.net/support/kb/?id=2101
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Customer reply replied 4 years ago

Brother , i followed your instructions but still no luck i don`t know where i do it wrong . Is there a way that you can connect remotely and assist me please am ready to pay more once we are done .

Mac Support Specialist: Mike, Mac Medic replied 4 years ago

Yes but you have to be outside your LAN to do this.

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Mac Support Specialist: Mike, Mac Medic replied 4 years ago
I will be offline between 2:30 pm and about 7 pm CT, USA.
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Customer reply replied 4 years ago

Hello Brother , Sorry for the delay in giving you feedback . Do you have time today so that we finalize this ??? I can give you access to the machine as am out side the LAN today .

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Please go here:

https://join.me

Click on the orange Share arrow.

It should download to your Downloads folder and automatically expand to a file called join.me.app, if not double click on it to expand the zip file.

Drag that to your Applications folder and double click on it. You should see a small box at the top of your screen.

Click on share.

You will see a 9 digit number at the top, give that to me here. Then look for my messages on your screen.
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Customer reply replied 4 years ago

Hello Brother , sorry for late response i stepped out . Let me try to get the download and install it then i will keep you posted on the results .

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
OK give me a minute.
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Customer reply replied 4 years ago

Hello here are the codes 629-943-591

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
New codes tomorrow
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Mac Support Specialist: Mike, Mac Medic replied 4 years ago
That will be about 3 am here so I won't be up but I'll try to get up earlier than usual.
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