Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

My husband bought me the IPad 3 about 4months ago. I have owned

all of the previous IPads...
My husband bought me the IPad 3 about 4months ago. I have owned all of the previous IPads and had no difficulties.
My new IPad is now going to black screen constantly, does not completely shut off. It is the worst in Mail which is where it started.
I have rebooted, checked to make sure my apps are not running even if not in use, checked my memory ( I have a good amount left), tried setting my mail so it does not hold mail for more than 2 weeks( I am not sure if I really accomplished).
I am more than frustrated. I am handicapped and all though I have a Mac Pro( lastest model) I use the IPad a lot because it is smaller so if i am in bed ( common for me::)) ) I due not have the extra weight. IPad started ok but now it is impossible.
I have read about many who have the same problem but not solution has really been found. Most just get rid of the IPad ( some all their apple electronics) and go to another brand.
My whole family are apple users. My oldest son went to the same school that Steven Job started. Plus my husbands is running great so I am in need of some well thought out, expert opinion. As my son ( who went to same college Job started at) the people at the genius bar are far from genius. When he is home, my son has done, fixed etc. what the "genius bar" could not or said was impossible. Unfortunately, he is out of country😥. Please help!!!
a frustrated "old" woman but young at heart💃 Thanks
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
4/24/2013
Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience: Apple Computers and Mobile support with 12 years of exp.
Verified

Appleologist :

Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.

To determine if your issue is software or hardware related, we will need to restore your ipad back to factory default. Especially if you have already reset the ipad and your issue still persist. Do you have a backup?

Appleologist :

I see you are still offline right now. When you are ready, simply respond to this chat and I will be notified to assist you.

Customer:

Thank you for your assistance. But as I mentioned in my question my son went to the same college Job started at and is somewhat of a Mac genius himself. He flew by this am and I mentioned my problem. Well, he had it fixed in under 30 mins. I believe his method would be of GREAT help to many who are having the same problem.

Appleologist :

Although the ipad can be used as a computer, they are not as advance. This means their a few things we can try to fix your issue. We can certainly check your settings first. Your auto lock may be set for too soon.

Customer:

If u are interested, I would be willing to ask him if he would share this with you. Oh please remove me from your pay every month plan. I may use you again:) My son said your answer was the next thing he was going to do if his final thought did not work. So u were not wrong. My son saved me from going back to default settings which even if backed up I always worry I will lose something important. Thank you very much:)

Appleologist :

You are very welcome. Thank you for using JustAnswer. Let me know if there is anything els I can assist you with

Customer:

Please remember to remove me from your plan where i am billed automatically each month. i have difficulty with other plans like this in the past who continue billing me. My bank finally has to stop payment. Please confirm that this has been done. I appreciate your kindness and patience. Thank you.

Appleologist :

You will only be billed once. You are not currently enrolled in the monthly subscription plan

Appleologist :

Does that answer your question?

Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
Experience: Apple Computers and Mobile support with 12 years of exp.
Verified
Michelle and 87 other Mac Specialists are ready to help you
Ask your own question now
Ask Michelle Your Own Question
Michelle
Michelle
Michelle, Mac Technician
Category: Mac
Satisfied Customers: 982
982 Satisfied Customers
Experience: Apple Computers and Mobile support with 12 years of exp.

Michelle is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Forgot passcode iPhone 6 Phone locked. I don't know.
Forgot passcode iPhone 6 Phone locked JA: When did you last change your password ***** Apple ID? Customer: I don't know.***@******.*** JA: Did you try resetting through Apple's online account reset to… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
How do I access my Kindle books from ICloud to my Ipad. Just
How do I access my Kindle books from ICloud to my Ipad … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I need my Apple ID and password to unlock my Iphone SE and I
I need my Apple ID and password ***** unlock my Iphone SE and I don't have any record of either. My ID might be my email address, but I am not sure. Lynn … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I have a macOS HIgh Sierra laptop. Version 10.3.2? Is that
Recently my laptop couldn't save revisions I made to a document. Screen says it's out of disc space or memory. What can I do about this? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I am trying to set up my Gmail account on my new computer in
Hi I am trying to set up my Gmail account on my new computer in outlook 2016. It keeps asking for my Gmail password ***** I type in but it wont accept it … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
7 months ago I had bad accident with my car and since then I
7 months ago I had bad accident with my car and since then I forgot all my passwords please help me to find out why Nitv***@******.*** password … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Forgot password to sign in and also iTunes. Don't remember.
yes I have tried several time and has locked me out. Said to wait for an hour before try again but it will not make a different because I am still confused… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Having problem with numerous things: Such as. My account has
My account has been locked out due to many unsuccessful attempts. How can I resolve this? … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
My firefox is crashing all the time not responding or busy.
my firefox is crashing all the time not responding or busy … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,067 satisfied customers
There is no sound at all. Macbook. About 10 days. I was
about 10 days. I was deleting a lot of files because I was almost out of disc space so I think I deleted something I shouldn't have? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I forgot my email and password icloud for my ipad. 2017. And
i forgot my email and password ***** for my ipad JA: When did you last change your password ***** Apple ID? Customer: 2017 JA: Did you try resetting through Apple's online account reset tool? Customer… read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I am having problems with outlook. All it is doing is
I am having problems with outlook. All it is doing is processing and will not open. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,275 satisfied customers
I need to change my apple password. Several monhs ago. I
I need to change my apple password. JA: When did you last change your password ***** Apple ID? Customer: Several monhs ago. JA: Did you try resetting through Apple's online account reset tool? Custome… read more
Moses C
Moses C
Bsc
332 satisfied customers
Ipad disabled. Do not know. Disabled for a whilw. Disabled
ipad disabled JA: What Operating System (OS) are you running on your iPad? Customer: do not know JA: How long has this been going on with your iPad? What have you tried so far? Customer: disabled for … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,275 satisfied customers
I purchased a pack from Game of Kings thru ITunes, I have
I purchased a pack from Game of Kings thru ITunes, I have not received the game pack or gotten a receipt but it shows up on my bank account as paid … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,067 satisfied customers
I want to use google as my search engine but I keep getting
I want to use google as my search engine but I keep getting bing....how do I get rid of bing? … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I have a macbook air ... and i have not updated my operating
i have a macbook air ... and i have not updated my operating systems .. … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
I have forgotten my apple password. I have forgotten my
I have forgotten my apple password JA: When did you last change your password ***** Apple ID? Customer: I have forgotten my apple password JA: Did you try resetting through Apple's online account rese… read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x