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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 37703
Experience:  IT Engineer for over 15 years
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How Can We Clear Our Scramble Accounts And Start Over? This

Customer Question

How Can We Clear Our Scramble Accounts And Start Over? This is for iPhones 4 and 4s. Where did you get MAC ?
Submitted: 4 years ago via HelpOwl.
Category: Mac
Expert:  Richard replied 4 years ago.
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.
My apologies for the delay you have experienced.
The data for Scramble is stored online. A lot of Apps are doing this now. It is via your iCloud account.
To do this, go into the Settings app and select iCloud, Storage and Backup and then the Manage Storage option.
This will show a list of your device backups and applications currently storing data in iCloud—you may need to scroll down to see the “Documents & Data” section.
From here you can select any of the application’s on your device, which will show a detailed list of the data stored in iCloud for that particular application.
Tap Scramble, then Tap the Edit button in the top-right corner will allow you to remove individual items or delete all of the iCloud data for that application in a single step.
Note that this will remove the data both from your device and from iCloud itself, which will in turn propagate to other iOS devices sharing the same iCloud account. Note that there is also no way to recover this data once it has been removed from iCloud.
But when you install Scramble again, all your data will be new.
If you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
Customer: replied 4 years ago.

Neither of our iphones had iCloud on, so the data must be stored somewhere else. Suggestions?

Also, my wife's phone says "account not verified" when I open Settings.

Expert:  Richard replied 4 years ago.
If you go to on your computer and log in.
Do you see any reference to your Apps there?
Customer: replied 4 years ago.

I fixed the "not verified" issue on my wife's phone. We have two aple ID's, and it had the wrong one. When I entered the correct apple ID iCloud opened -- but Scramble is not there. I am not in iCloud yet on my phone, but I will set it up and check right now.

Expert:  Richard replied 4 years ago.
Thanks, ***** ***** know the results please.
Customer: replied 4 years ago.

No Scramble shows up.

Expert:  Richard replied 4 years ago.
ok, then we need to do a factory reset of the iPhones.
Do you need to backup any data?
Customer: replied 4 years ago.

Yes. We both have a lot contacts. I think I know how to back up by syncing on iTunes. I don't know how to do a factory reset.

I think this problem started when we set up Scramble and we mixed up our apple IDs and email addresses. She was getting games from others that were for me, but she and I could play without problems. When I worked with Apple support, we got all that straightened out, but I could not fix Scramble.

Expert:  Richard replied 4 years ago.
ok, Do a backup within iTunes.
To do this to be sure, in iTunes Click the File menu and select Devices > Back up.
Then when it is complete, Click on Devices, Restore and choose to do a Factory reset.
Then install Scramble and tell me please if you still have the problem.
Customer: replied 4 years ago.

Okay. thanks a lot for your patience and your knowledge! I'll be a while but will get back to you later.

Expert:  Richard replied 4 years ago.
No problem Robert!
Let me know the results please
Customer: replied 4 years ago.

I'm ready to try to finish this. Backed up my info in iTunes, clicked Devices -- I see Restore iPhone and Restore Back-up. There is no Factory Reset in either one. where do I find it?

Expert:  Richard replied 4 years ago.
Click Restore iPhone.
This is what you choose please
Customer: replied 4 years ago.
I don't understand your response. Please read my previous reply again and clarify how to factory reset. I will be available all afternoon.
Expert:  Richard replied 4 years ago.
With the iPhone connect to the computer, open itunes
Select your iPhone when it appears in iTunes.
Select the Summary tab, and click the Restore button.
Click Restore.
If you get stuck, please look at this guide. Click Me
If you have any difficulties at all, please do not hesitate to let me know so I can assist you further
Thank you
Customer: replied 4 years ago.

I followed your instructions and did a factory reset on my wife's phone. when I reinstalled Scramble it was exactly the same. So your fix didn't work

Any other ideas? It's pretty obvious the problem is in Scramble's database. What if I tried to fool it by using a new email address? The phone number would be the same.

Expert:  Richard replied 4 years ago.
Do another reset and this time use a new Apple ID and not the same one Robert when setting up the phone.
Does it then retain the settings?
Expert:  Richard replied 4 years ago.
Hi Robert.
Why the poor rating? Did you have problems with the instructions?
Please let me know.