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I am computer challenged! I have been trying to connect my

Customer Question
ipad to itunes through my...
I am computer challenged! I have been trying to connect my ipad to itunes through my PC and it doesnt work. I have itunes, but cant figure out where the set up file is. I am such a moron. Is this something you can help me get figured out?
Thanks,
Sandi
Submitted: 4 years ago.Category: Mac
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Answered in 2 minutes by:
4/8/2013
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 38,971
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified
Hi, I will assist,

I'm sorry about the issue you are having. Are you sure you have iTunes program on your computer? Click on Start, All programs, iTunes....

If not, can you please download and install the latest iTunes program at the website below:
http://www.apple.com/itunes/download/

If it does not work, please reply, so I can help further. Thank you
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Customer reply replied 4 years ago

Not helpful. When i go into programs itunes shows up several times. it takes me to windows media player. are they the same?

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago
Sorry. No, it's not the same. Can you just download and install the latest itunes program at the website http://www.apple.com/itunes/download/? Thank you
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Customer reply replied 4 years ago
Relist: Other.
He confused me even more
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago
I'm sorry. Are you stuck with the download? Can we do a screen sharing session, so I can help you directly? Thank you
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Customer reply replied 4 years ago

great! i think ive downloaded itunes 3 times

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago
AFter downloading, you would have to open the downloaded file to install, but please click on the website http://tinyurl.com/4ve5p2v
, then download/save/open/run it
, select the Run option whenever prompted
, then give me the file ID and password ***** will provide you. Leave the program open.

Thank you
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Customer reply replied 4 years ago
Relist: Answer quality.
find me another expert that can walk me through each step. if you cant do that, i will have to go to the apple store
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago

I"m sorry, don't worry, I will continue to work with you ; we guarantee our service. Did you try my steps above yet?

Edit: I'm sorry; you've opted me out, so another expert will help you. Thank you

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Viet - Mac Tech
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 38,971
38,971 Satisfied Customers
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.

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