How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Type Your Mac Question Here...
Daniel is online now
A new question is answered every 9 seconds

The U is pressed on and the display is gray the search box

This answer was rated:

The U is pressed on and the display is gray the search box is filled with us and it sounds like it is continuing to attempt to print . the on off does not work and everything else is frozen
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

Ok, try a reset.

To reset the iPad press and hold both the Sleep/Wake and Home buttons down until the Apple appears, ignore all other screens, then let go.
This does a system reset much like a restart of your computer does.

Make certain to wait for the Apple or it will do no good and you will need to do it again.

Do that and let me know, please.
Daniel and 2 other Mac Specialists are ready to help you
It may need restoring but do the reset one more time even though it seems off.
You have to give it time.
Customer: replied 4 years ago.
I was able to start prior to receiving assist. The pad shut off and after about 10-15 minutes it came back on. Thank you
That will generally 'fix' a problem like what you had. Glad to have been of service.