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Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.So I can better assist you with your issue, I will need additional information. Are you looking to burn music, documents or a video?
I want to burn music for my choral group.
Ok thanks for the additional information. Are all of the songs you wish to burn in itunes?
No, some of them are, but I am having trouble getting them from the site I use, which is Pepper Music to itunes so I bookmarked each song and it's there on my computer as a bookmarked page. Sorry. I'm not very good at this.
Its ok I will walk you through. When you use pepper music, how does the downloading process work?
I just go to the Pepper Music site and tell the computer to bookmark that page where the song can be played as many times as you wish. I find the correct song on the site, play it, and bookmark it. It's all I know how to do to save it on my computer.
Ok so that does not actually save the song into itunes does it? You mentioned that you have some songs in itunes right now. How are you getting them into itunes?
I don't know how I did it on itunes, but I think I opened itunes and played the song. Then sometimes, it wasn't there when I did that so I turned to bookmarking.
In order to burn songs onto a CD, they will need to be in itunes first. Can you open itunes and see if some of the songs are still there?
Yes, they are still there.
Are they all there?
No, the rest are on the bookXXXXX XXXXXst.
Do you remember how you downloaded them into itunes?
If I just had the process to burn from Itunes or bookmark, I think I could do it.
No, I don't remember how it happened.
I think I need to come in to the store for help!
I can most certainly walk you through how to burn in itunes. However there are still songs on the site that you need in itunes correct?
Are you sure that this model of computer is able to burn CD's?
If you have a macbook pro, it will burn disk
Yes, but I can experiment with getting them all on itunes later if I just know how to burn them once they are all there.
Ok good. Is the blank disk currently inside your computer?
The first thing you will need to to is to create a playlist of all the songs you wish to burn. Have you done that yet?
I don't know how to create a playlist. I've never done it.
Sure, I will walk you through. In itunes, click on File from the top menu bar. Choose New and then choose new playlist
I do have a list of all the things on itunes right there.
They will need to be in a playlist first.
You mean I should cover this screen I'm looking at by opening itunes?
You can have both windows open. you will need to float back and fourth. Or you can move the itunes window to the side of your safari window so you can see both
Let me know when you have created a new playlisy
I have a blank page that says "playlist"
playlist, zero items
Ok now in the left column under Library, click on music. This wil show all of your songs again. You will need to drag all the songs you would like to burn and place them in to the empty playlist
Sorry, only one of the songs I need is on itunes. I opened the bookmark page where the rest of them are and can't figure out how to move them to itunes.
What is the websites url?
Sorry. I don't know what you mean.
The Pepper Website?
When i google pepper website, I get a lot of choices. www.??
I could just learn to burn the one song and try to figure out the others later?
Yes, I have to select which song I am using.
In itunes, you can just drag any songs you wish for demo purposes
Pepper music is where I buy these songs and they are public domain.
Is it www.Jwpepper.com?
or "Pepper Music"
Ok, would you like me to see if I can assist in getting them into itunes or would you just want to focus on how to burn?
Then, I select in their choice bar, "Gershwin Jazz Trio" for example.
Just focus on how to burn please
Ok no problem. Go ahead and drag some songs into the playlist that you just created
Ok. I did that.
When they are in the playlist, you have two options. You can right click on the playlist and choose Burn to disk
Or you can click on the little gear at the bottom and choose burn playlist to disk
You do not have to choose burn at this moment until you are ready to burn (unless you have blank disk to use to test it with)
Sorry I haven't figured out why when I right click on the playlist nothing comes up and says "burn to disk"
Do you see this gear at the bottom of your playlist
Yes, the blank disk is in the drive and I am ready to burn.
No, there is no gear at the bottom of the playlist
You may have an older version of itunes. In the bottom right corner, do you see a burn symbol
If for some reason you are still unable to find it. You can can go File<Burn disk to playlist
I found the burn gear
Now itunes has quit unexpectedly. Great
Its ok, go head and re-open it
Try to to burn it again using File<Burn disk to playlist
Ok. Everytime I click on "burn to disc" itunes quits!
even from File<Burn disk to playlist?
I'll try again
You may need an update. Click on the apple logo in the upper left corner and choose software updates. which updates are available?
Yes, it will not even burn from "file"
Ok lets check for updates
I know the disc I entered in the drive is new and is for music
What updates might I need?
An itunes or a system update. Click on the apple logo in the upper left corner and choose software updates. Allow it to check for updates. which updates are available?
This version is 11.0.2
Now I will check for updates
Fine, now "software updates" quits on me!
It sounds like you have other issues going on
I don't know. I tried again for software updates and it crashes
Try to open system preferences. click on the apple logo and choose system preferences
What could this be?
Even that just crashed!
Is there another computer or device you are able to chat from?
No, my old computer is not plugged in and has limited ability also.
Ok, try to restart your computer. So you can resume our chat, bookmark this page
I am so disappointed in this MacBook Pro as it isn't as easy as people say it would be to operate.
How long have you had it?
About two years or so. My son got it for me on my birthday and I was not able to do the workshops. Now I am truly sorry for that!
I will restart and have bookmarked the page.
Ok, when it reboots try to see if it will burn without crashing
Yes,! it burned a sample disc, but my songs are still on the bookmarked pages and I can't move them onto the playlist.
Ok so we fixed one issue. On to the next. As mentioned earlier, I am not familiar with this site. Would you like me to quickly research how to get the songs from the site?
Ok. I did that by getting the "Alfred Music Player" onto my screen now. How that goes onto the playlist, I'll never know!
It looks like you will need to purchase them first. Is that correct
I already did purchase them all. I just want to use them to teach the choral group how to sing them.
Educational purpose is ok.
Ok so they are in Alfred Music Player?
Yes the first song under "Gershwin Jazz Trio" is one that I need.
It's a red cover that says, "SATB"
I have the music player on my screen. I have played it 20 times but can't figure out how to get it on my playlist to burn.
Ok give me some time to look this up for you
Just to clarify, the songs are currently saved to alfred music player and not the pepper site correct?
No, you have to go "Pepper Music" choose "Sheet music store" choose
Gershwin Jazz Trio
Choose first song, " Gershwin Jazz Trio" red cover SATB
all depend upon gettting Pepper Music Sheet Music first
Can you please give me the address to the pepper site you are using. It starts with www.
No, I go to Firefox.
Then to "Pepper Music"
Then choose Pepper Music Sheet Music Store
Then type in Gershwin Jazz Trio
That's how I do it.
Does it look like this
Yes, but you need to go on
Type in Gershwin Jazz Trio
Cover is red
I found that. Im am now looking to see the process of downloading it
Go to the blue writing that says, "listen" to get the song to play
Maybe we don't need the song to play?
After you click "listen" the Alfred player comes up and you can hear it.
Yes but I did not buy the song so I can not download it to itunes. Can you view a list of your purchased songs?
Holy cow! They never asked me if I bought it when first I heard it.
According to this site, it will only allow you to listen to it. If you would like that song, you will need to purchase it
according to the site, they ship physical cds?
I did purchase it, but I downloaded the song, somehow a while back I did it by accident as it is now in itunes.
I just burned that one song on the CD that I downloaded.
Do you think it is possible that you downloaded it from itunes?
No, the only source for that choral arrangement is Pepper Music
so it had to be from their site
How do people download songs from other sites?
People actually download their songs from itunes. It is the number one music source. Others use site to just listed to music if they do not want to buy them
Whats the name of the song that is currently in itunes?
I couldn't have gotten it on itunes.
Song is called" Doctor Jazz" that I got from Pepper
Somehow I played the song on the Alfred Music Player that they provide and then maybe recorded it somehow on itunes
Could I have recorded it on "Garage Band" and then somehow put it on itunes?
Is that possible?
Maybe I should try that?
I'm just trying to think of how I got Dr. Jazz on itunes.
That is a possibility but highly unlikely. It take some memorable steps to do that and I am sure you would remember that. Do you know how you recorded it into garageband
Do you have that song on a disk too?
No, I don't remember the steps, if I did it that way.
Now I have that song on the CD I just burned. (Doctor Jazz)
Ok. I am still looking into it. I found instructions on mp3 files. I am currently going over them
Ok. Soon I have to leave. What should I do?
Maybe I should try to come into the Naperville store, but chose to do this as I am disabled and it's harder to go there.
I think your best option is to actually call JW Pepper to see if they can walk you through with how to download songs into itunes. I was able to help you with your burning disk from itunes because it was a Mac issue. I did try my best to assist you further with JW Pepper but it is outside my expertise. Here is the direct number to JW pepper. 1-800-345-6296 According to their site, they are closed on Sundays. Its is your best option. If you go to the naperville store, I doubt they will be able to help since it is not an Apple related issue
And here is the number to alfred music player just in case you need that one too 818-892-2452
Do you mean that they can't show me how to download a song from the Pepper site, or any site that has a song I would need for the group?
I guess you mean that everything has to be on the itunes list and that isn't complete enough for educational group purposes. That music is just songs for people that are in the pop genre.
itunes has music for different genre and not only pop.
Did you try to see if there were other songs that are available in itunes
What is the name of the artist you wish to listen to?
This choral music is a specific kind of thing, composed for four part singing and I'm sure that the music I bought from them is never going to be on itunes.
Their is no "artist" as the artist who will perform it is my own singing group.
Ok I understand. If you click on the account tap in the upper right corner with pepper, what is displayed'
If you click on My account, choose my downloads
What is listed in your accounts tab
Sorry, I went to Pepper site and lost you for a minute
I couldn't see any "accounts tab"
It just said, "Welcome Martha"
No other data but I will look again
Next to music list there is an accounts tab
Ok. account inquiry. I'll do that now again
Choose my downloads
Ok. I just buy the music for the Wheaton Park District, who pays for what I buy. I don't see my account there.
I will try it under their name
Nope. I don't have their password! This is crazy.
Is it possible that all of the music is in their account?
Never mind. I will just try the experimentation I had been doing and hope I can get the other songs on the playlist, but you did help me figure out how the burner works. If once I could make the playlist work, it would be great.
Yes, it is in their account. It's for the group I direct that they sponsor.
Thank you so much for the help you gave.
You are very welcome. Best of luck with the Pepper downloaded. I highly recommend reaching out to them of th sponsor so you know where the actual download music is
Ok. I will also try to call the numbers you gave me.
Sounds like a plan. Enjoy the rest of your evening