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Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.So I can better assist you with your issue, I will need additional information from you. Did you re-install open office after getting your hard drive restored?
Hi Michelle. Yes, I downloaded it and re-installed Open Office afer the hard Drive was restored.
Great. Thank you for the additional information. Since you are starting fresh, you will need to tell your computer how you would like to preview your documents. To do this, select the document you wish to view. Choose File> Get info. This will bring up a dialogue box. Under "Open With" Choose Open office. Then select Change all
Here is what it looks like
Hey, that works. Thanks. Do you have any advice about the email problem?
Yup. It could be one of two things. It could be either an incorrect password XXXXX incorrect server settings. To find this out, open mail. Choose Window from the top menu bar and then select Connection doctor. Can you read me what it says in Red.
There's nothing in red. At the top it says, Connection Status: Mail was able to connect to the internet.
Is the bubble next to Mail was able to connect to the internet green or red?
Is your Yahoo account the only email account?
Sorry, I hadn't finished. After 'Mail was able to connect to the internet', it says 'Connection to POP Account: Connection and login to server succeeded'. Then below that it says: 'Connection and login to server succeeded'. And all 3 bubbles are green.
Your settings appear correct. Can you compose a new email to yourself. Right underneath the subject box, there is a from field. Can you confirm that your yahoo account is selected
No, the Yahoo account is an emergency one I opened yesterday - that's what I am using to write to you. My normal email [email protected] This may sound silly but I am not sure who my provider is. It was originally Dircon (Direct Connection) but they no longer exist having been taken over by Claranet. But the people I pay for the connection are the Post Office - I have kept the old emai address, however, for which I pay Claranet £14 a year.
For security purposes, your email was blanked out. Can you tell me what is says just after the @
Let me clarify. My normal email account - the one that is represented by an icon of a postage stamp with an eagle in the dock - is [email protected] one. That's the one that won't send messages (although it will receive).When I click new message I get a window that just says To, then cc, then subject. I cannot see a field for 'From'.
Ok, lets just copy the settings from your iphone. Is your iphone nearby?
My other, new account, which is the Yahoo one, is accessed through Yahoo on the internet. It works. But I want the old account to work - that's the one all my contacts are on!
Ok thats fine. Can on your iphone Go to settings, Mail Contact and Calendar
Yes, I have the iPhone.
Go to settings, Mail Contact and Calendar
Then click on your email address. When it advances to the next screen, click on your email address
Are you still there??
I have checked and the settings in Mail Preferences for Address, Description, Incoming Mail Server and Outgoing Mail Server are identical to those on the iPhone
In apple Mails preference, under outgoing server, choose Edit SMPT server list
Select the appropriate outgoing settings and then choose advance
If you are still unable to correct your settings, the easiest way is to just delete the mail account and then re-enter it
OK, I will try that - how do i delete and re-enter?
Open mail's preference again. In the left column select the email address you wish to delete. Right underneath that is the minus sign "-"
Then press the + sign to add it again
Follow the on screen instructions
Hi - I've done this. But the account still will not send any messages - although it's all green bubbles on the Connection Doctor!
Can you go back to mails preferences. Under outgoing server, check the box that says Use only this server
Quit mail and then try again
If that still does not work, we can try to delete mails preference files
I'm afraid that still doesn't work - so shall we try deleting mail preferences files?
Ok, go ahead and quit mail
Open finder, Click on Go in the upper menu bar. Choose Go to folder and Paste this inside ~/Library
Again, your email address is blanked out. Just tell me what is says after the @. Example. @gmail.com
Are you having difficulty finding the library folder?
OK, done. the email address ends @dircon.co.uk
Thanks, XXXXX XXXXX library folder do you see a preferences folder?
Are you running Lion by the way?
Not sure. It's Mac OS X, version 10.6.7
Ok, within the preference folder, locate and delete com.apple.Mail.plist
Make sure mail is closed
OK - I have put it in the trash
Ok now open mail again.
When you set up your account after deleting it, does it auto populate your incoming and outgoing server? Or do you have to manually enter it in?
I have to manually enter it. Shall I do that again?
Yes, but open your iphone settings and copy it exactly. It looks like you are entering your incoming fine, but not your outgoing. When you get to outgoing server settings, let me know and I wil show you how to find your port number an ssl information from your iphone
Hi - I am at outgoing server settings now
Are you still in mail contacts and calendars on your iphone?
Click on Smpt
Click on your primary server
Do you see Use SSL and Server Port?
Yes - SSL is off and the server port is 25
Ok enter that same information including the host name. That will be your outgoing server
Oh, joy! It works! Thank you so much! Have a good day.
You are very welcome. Thank you for your patience. Have a wonderful day