Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

Download Safari for iMac

The Safari browser on the...

The Safari browser on the iMac takes forever to download if at all. It seems to have slowed after I put MacAfee All Access on. I have subsequently removed from the finder and emptied the trash but the problem with the browser is as bad, if not, worse!

Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
3/14/2013
MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1,700
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
Verified

MacTechTrainer:

Welcome to JustAnswer.com!

MacTechTrainer:

When you say the Safari browser takes time to download, is it when you use Safari to download files from other websites to your computer (from Safari) that take so long for you?

Customer:

Just browsing takes forever, and just now it seem to stop completely. When downloading there is no response, my daughter tried downloading one song from iTunes and in 2hrs nothing happened, it seems that internet access is a general issue. My other devices are working ok with the network. I have tried clearing old files from the iMac and changed the DNS a popular "fix2 seen on you tube, but there seems to be no improvement.

MacTechTrainer:

Here are some steps you can try to resolve the issue:

MacTechTrainer:

• Once your Mac is shutdown, you will need to perform what is called a PRAM reset (Parameter RAM).

MacTechTrainer:

• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously.

MacTechTrainer:

This should help with the freezing issue:

MacTechTrainer:

• Turn on the computer.

MacTechTrainer:

• First, hold in your power button for approximately 10 seconds to do a hard shutdown.

MacTechTrainer:

• Now, hold the keys down until the computer restarts and you hear the startup sound for the third time.

MacTechTrainer:

• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

MacTechTrainer:

• Release the keys and allow the Mac to start up.

MacTechTrainer:

What I would like to see is if the PRAM reset will help with the latency issues as well as the significant performance lag you have been experiencing with your Safari browser.

MacTechTrainer:

Did the suggested procedure help?

Customer:

The pc had updated an automatically shutdown. I can see your answer on my phone but not great. For some reason the answer hasn't reloaded on this page. I have "hard shut" the Mac down; I can see the CMD R & P buttons, which one is the Options button?

MacTechTrainer:

The button right to the left of the left side CMD button may actually say "Alt / Option".

MacTechTrainer:

That is the button you need to complete the procedure.

MacTechTrainer:

I will make that more plain for future deliveries of this procedure.

Customer:

Can you re-send procedure; I have lost the answer I could see on the phone!

MacTechTrainer:

Here are some steps you can try to resolve the issue:

MacTechTrainer:

• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously.

MacTechTrainer:

• Once your Mac is shutdown, you will need to perform what is called a PRAM reset (Parameter RAM).

MacTechTrainer:

This should help with the freezing issue.

MacTechTrainer:

• First, hold in your power button for approximately 10 seconds to do a hard shutdown.

MacTechTrainer:

• Turn on the computer.

MacTechTrainer:

• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

MacTechTrainer:

• Now, hold the keys down until the computer restarts and you hear the startup sound for the third time.

MacTechTrainer:

• Release the keys and allow the Mac to start up.

Customer:

My Mac is starting up now. I will get onto safari as soon as I can.

Customer:

I tried going into a website I had no history on the Mac with and it worked fine for several pages. I then opened top sites and tried a website there and the browser froze again as the site started to download. The blue highlight just covered the website name and then stalling. Tried opening several more windows and the same happened again. I have seen this pattern of events before?

MacTechTrainer:

Since this performance issue, have you tried resetting your Safari and clearing its cache files?

MacTechTrainer:

It almost seems like Safari has been bogged down in it cache files (previous copies of the same websites you have visited)?

Customer:

I am not sure; I’ve done so many things. Please take me through the procedure.

MacTechTrainer:

Make sure you have Safari selected as the primary web browser or application.

MacTechTrainer:

Once you do this, you should see the Safari name in the upper left corner of your screen near the Apple menu icon.

Customer:

Yes I got it.

MacTechTrainer:

Select the Safari name and from the drop down menu, select Reset Safari.

MacTechTrainer:

If you are chatting with me via the same Safari browser, you will reset your windows.

Customer:

No I am on a laptop using windows 7.

MacTechTrainer:

Otherwise, go ahead and Reset Safari!

MacTechTrainer:

Then try surfing around again.

Customer:

No it won’t do anything now. I tried typing in search names but blue highlight bar doesn’t progress across the address bar at all!

MacTechTrainer:

If you click the black Apple menu icon and select about this Mac, can you tell me what version of Mac OS X you are running currently on your iMac?

Customer:

10.7.5

MacTechTrainer:

What I would like to do per this procedure, is to help you locate and remove your com.apple.safari.plist file and the Caches folder to the trash.

MacTechTrainer:

This will typically clear Safari of any problematic property and cache files, which is damaged or corrupted, can adversely affect the performance of your web browser.

MacTechTrainer:

Open a new Finder window.

MacTechTrainer:

Once you open that new Finder window, click on the house icon on the left side bar of the open Finder window, which displays your user account's short name.

MacTechTrainer:

Click on it to enter and view the contents of your home folder.

MacTechTrainer:

Once it’s in the home folder, tell me if you see a Library folder listed amongst the other folders.

Customer:

Finder window is open, top left I have favorites with all my files highlighted. I can't see an obvious house icon.

MacTechTrainer:

Click the Finder window if not already selected and then you should now see Finder near the black Apple menu as the primary application.

MacTechTrainer:

Click on the Finder name and select Preferences from the drop down menu.

MacTechTrainer:

Then from the Finder Preferences window that pops up, click on Sidebar from the four menu icons.

MacTechTrainer:

Check to see if the house icon is checked or unchecked.

Customer:

It’s unchecked.

MacTechTrainer:

Check it and then close out of Finder Preferences.

MacTechTrainer:

You should now see the house icon with your short username listed in the Finder window.

MacTechTrainer:

That is your Home folder.

Customer:

Yes I can see it now.

MacTechTrainer:

Ok look for the Library folder in your Home folder.

MacTechTrainer:

You may not see it because it is hidden.

Customer:

I can't see a library folder I have Desktop, Documents, Downloads, Public etc.

MacTechTrainer:

That is what I thought. Now we need to see that folder.

MacTechTrainer:

Here are some steps you can try to resolve the issue:

With Mac OS X 10.8 Lion and Mac OS X 10.7 Lion, your Library is hidden. For this procedure you need to unhide your User Library first.

MacTechTrainer:

Make sure Finder is active near the Apple menu icon.

MacTechTrainer:

Then go across the Finder menu bar and select Go and then Utilities from the drop down menu.

MacTechTrainer:

Once you are in the Utilities page, locate and launch the Terminal application.

MacTechTrainer:

Let me know when it is open.

Customer:

The terminal application is open.

MacTechTrainer:

You should see a screen that comes up with a prompt that looks like this: username$.

Customer:

Yes that is what I see.

MacTechTrainer:

chflags nohidden /Users/<Username>/Library

MacTechTrainer:

Use this command line by changing the user name with yours.

MacTechTrainer:

And pasting that into the Terminal window next to your username$.

MacTechTrainer:

Once you do that and it matches what I have listed above, with your correct username.

MacTechTrainer:

Enter or Return on your keyboard.

MacTechTrainer:

Remember to not make extra spaces with that command, because the syntax won't work if it is altered in anyway, other than you replacing username with your iMac's login username.

MacTechTrainer:

If all goes well with this command, your screen in Terminal will take you back to the username$ prompt.

Customer:

It has done so!

MacTechTrainer:

Now you should be able to look right into your Finder window's Home folder and see a Library folder now.

Customer:

Perhaps I didn't complete it correctly; I can't see a library folder. I did put a gap between chflags and nohidden should it be all one word? I didn't put spaces in the rest of the address.

MacTechTrainer:

If you did not receive any error when you pressed enter, that folder should be there. So before trying Terminal again, quit that current Finder window

MacTechTrainer:

Then re-open a new Finder window, click on the house icon and check again.

Customer:

Still can't see a library folder on clicking the house icon.

MacTechTrainer:

Click this link to view this very short guide: Unhide Lion

MacTechTrainer:

Once you do see your library folder in the Home folder, proceed to these next steps below:
( to re-hide your Library, repeat the same process above but type in chflags nohidden ~/Library/ and then press Enter or Return on your keyboard)

• From your desktop, click anywhere on a blank space on your desktop. Now you should see Finder listed near the Apple menu icon.

• From the Finder menu, click on Go, then Home from the drop-down menu. This will take you to your Home folder.

• Locate and open the Library folder

• Within Library folder look for the Preferences folder and open it.

• Locate and remove to the Trash, these files:
com.apple.Safari.plist

Once you have removed these files, then click the back button on your open Finder window. This will return you to the Library view.

• Locate and Trash the folder entitled Caches

Once you have done that, close all windows, click on the Apple menu icon located in the upper left corner of your screen and select Logout, so you can log out of your user account.

*Once you are logged out, simply log back in. This action will restore all the files and folders you just trashed, with new copies of each of them.

*Now attempt to re-launch Safari

Customer:

That did it, folder now visible. I had missed a space out.

Customer:

Just followed the procedure after un-hiding the library folder, and on logging back in I still have a stuck browser bar in Safari?

MacTechTrainer:

Now when you say "stuck browser bar" what exactly happens?

MacTechTrainer:

Do you see a spinning pinwheel for example whenever you attempt to use the browser bar?

Customer:

No spinning wheel. I cleared the address bar and put some web searches in. The first 4 to 6 pages loaded really fast, but then the next attempt resulted in the blue highlighting bar only progressing a small distance in the browser. The same effect as I have seen before.

MacTechTrainer:

Is this occurring whenever you access any website or just one website?

Customer:

Any websites I have tried different ones / combinations.

MacTechTrainer:

I just wanted to find out, how are you as far as your current time?

Customer:

I think the problem is solved! I had shut the Mac down last night, and when I opened it this evening I did a PRAM re-set. It seems that it may have worked this time. Looking at the behavior of the machine on pressing the buttons I wonder if it didn't work the first time around. I will continue using the Mac to check that all is ok.

MacTechTrainer:

Keep that PRAM reset procedure in mind, because it is a great process to use when it comes to apps as well as web browsers like Safari!

MacTechTrainer:

Since your post, are you finding that you are able to surf around to different websites ok?

Customer:

It seems ok now I have used for about 20 minutes going to various sites and it seems to be performing OK.

MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1,700
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years
Verified
MacTechTrainer and 87 other Mac Specialists are ready to help you
Ask your own question now
Ask MacTechTrainer Your Own Question
MacTechTrainer
MacTechTrainer
MacTechTrainer, Sr. Mac Support Specialist
Category: Mac
Satisfied Customers: 1,700
1,700 Satisfied Customers
Experience: Apple Certified Desktop & Portables Technician, A+, Cross-Platform (Mac/PC) Tech - for over 14 Years

MacTechTrainer is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I cannot send or reply on the sms. Iphone 6+ I was at the
I was at the apple store and they replaced the face. since then service has been sporadic. I have rebooted and reset with no luck … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,123 satisfied customers
I have not been able to print pdfs from either of my brother
I have not been able to print pdfs from either of my brother printers. This just started a couple of days ago and I have not been able to find much on the web about it other than it is an Adobe glitch… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Cannot get in put in apple id and cannot rember password.
Cannot get in put in apple id and cannot rember password … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
62 satisfied customers
I must first tell you I am not very computer savvy! That
I must first tell you I am not very computer savvy! That being said I am finding that my iPad seems to be slower and also when I tap on the screen it doesn't always activate my request. I find I need … read more
Cris
Cris
58 satisfied customers
Cannot get into google and haven't been receiving mail
Cannot get into google and haven't been receiving mail formpast several days. Just hanged network name and code and don't know it ppp … read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
I received a email from Apple Detec letting me know that
I received a email from Apple Detec letting me know that they've detected that someone logged into my Apple ID from an unknown device. I just want to know if this is coming from Apple. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
ACTIVATION LOCK Came up on my ipad. I had my regular
i had my regular password ***** when I went out of it it told me I needed a new one. My granddaughter told me I signed into safari. So when I was on facebook they told me I needed a new one … read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
Niece just bought a used iPhone 5se, unable to open don't
Hi niece just bought a used iPhone 5se , unable to open don't have a passcode. have person's email. He said he forgot his password. How can we reset to factory so niece can use it? … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
548 satisfied customers
I can't get App Store to accept my VISA Credit card. It says
I can't get App Store to accept my VISA Credit card. It says the numbers don't match the type of credit card. I'm looking right at my VISA Credit card and have put the numbers on the front of my VISA … read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
I was given an i tunes card for Christmas and have been
I was given an i tunes card for Christmas and have been working ever since just to add some tunes to my I pod. I have not been able to do this can you help me … read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
I am 10 minutes from finishing my photo book - "Albumworks"
I am 10 minutes from finishing my photo book - "Albumworks " and the "book" has disappeared from the screen. When I press on the bar the box gives its name and a tick but when I try to open it, nothin… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,016 satisfied customers
I would like to get a PDF file of book info onto my iPad. I
I would like to get a PDF file of book info onto my iPad. I have iTunes on my PC but it only lists music, tv, etc. No book. I went into preferences and there is no place to add a book category to my l… read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
My Iphone has been updating fro several hours. Is that
My Iphone has been updating fro several hours. Is that normal. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I can' get my Itunes app to work. The password isn'
I can' get my Itunes app to work. The password *****' accepted. I got a Google Home Mini for Christmas I need to set up a Google app but I can't … read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
I'm trying to erase my MacBook Pro hard drive and start over
I'm trying to erase my MacBook Pro hard drive and start over as I am running out of space. I understand if I hold down Command and R, I will be able to do that. I shut down, then I get the window for … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
780 satisfied customers
My iphone says it can't connect to my wifi. But it won't
yes but it won't accept my password ***** have tried three. … read more
Cris
Cris
58 satisfied customers
How to buy music on iTunes? A few weeks ago. I and requested
I and requested a song. I tried to buy it and the drop down list had a few suggest but not the word buy. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
62 satisfied customers
I need to reset my apple account password. just got an
I need to reset my apple account password. just got an iPhone and new bank card. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
62 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x