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Hi, and welcome to JustAnswer! My name is XXXXX XXXXX I am excited to get started with you.So I can better assist you, I will need additional information. Are you using the Apple Mail application?
From what you are describing, there may be an issue with your settings. Before we begin to troubleshoot, lets check your settings first. Click on Mail in the upper menu bar and choose Preferences
Choose Mailbox Behaviors
Under trash, are both boxes check? And is permanently erase deleted messages set to one month old
They are now
What were they selected as?
Trash was set in Permanently delete emails- Never. Now changed to 1 month
Ok. Next we need to check your actual email settings. In the left column were your email address is listed, does it say imap or Pop?
and who is your email provider? Gmail?
Ok, I will need to look up there configurations. While I am doing that, when did you notice your emails were deleting after 2 weeks?
About 4 months ago
Do you remember altering anything during that time?
Are you able to log into Btopenworld using safari to check your emails?
I check my emails by clicking on mail icon
Do you know if Btopenworld uses yahoo server? Click on this link and see if you can view your emails by logging in https://login.yahoo.com/config/login_verify2?.intl=uk&.partner=bt-1&.done=http%DANGEROUS URL REMOVED/%3f
BT uses yahoo server
So we can isolate the issue, I will need you to sign in to your email using the link provided. If your emails are being deleted off yahoo's server after two weeks, it will transfer that information to apple mail. Can you confirm if the same emails are missing from yahoo's server
Also missing from yahoo
Ok so the issue will not be with apple mail itself since it receives the information from Yahoo. Are your messages automatically moved to the trash? Are they currently in the trash?
Some are in trash, some in imap.mail.yahoo older
Ok so it sounds like they may not be deleted, they are being moved
some are being deleted
How do I keep them in my inbox?
Normally, users apply rules/filters to achieve this. lets see if it was done by mistake. Do you see a gear in the upper right corner?
click on that and then choose mail options
Under advanced options , choose filter
Is there anything listed
Ok, now going back to the Apple mail app, go back to preferences
Choose rules (last option) are there any rules listed?
Just " News from Apple
All of your email settings are normal. This is a common issue with yahoo mail server. One resolution was to change passwords of email addresses that had this issue.
Once that is done, we can reset apple mail
OK I will try this
Also, personal recommendation. I use yahoo and had to slowly shift away from it because people were complaining they were receiving junk mail from my account. I now use gmail which I feel is more secure. To change your password, click on your name (right next to the gear in the upper right corner) Choose account
Under sign in and security, choose change your password
I don't have an option to change password
What are your options under Sign-In and Security
Email address and password
Click on that, you should then see the option to change your password
Make sure you use at least one symbol and Caps
OK changed password
Ok good. One more thing before we reset apple mail. Under Sign-In and Security, do you see View recent sign in activity?
Where is this
Within your accounts page, it should be under sign-in security. It may not be since I am looking at the US version
Not on my version
Ok that is fine. You can sign out of mail. Now lets reset apple's mail. Quit Apple mail and then open your finder window
In the top menu, choose Go, Then choose Go to folder. Paste this inside the box ~/Library
I can't find any of these
When you open finder, Look at the top menu bar. You should see Go
I see you are Offline right now, when you return, reply to the chat and I will be notified
You are pretty much all set, just enter your new password XXXXX Apple mail
when i open Finder, the top line says" about finder" When I click on that I just get the finder logo and nothing happens when I click it
It should say finder, File, Edit, View, GOFull Size Image
No, do you mean finder on the top bar next to the apple symbol?
Yes. Whenever you click on finder, the menu bar will change. Just like if you were to select safari then menu bar wil change depending on the application that is selected. So to get the finder menu, open finder and then choose go from the top menu bar
If you are still unable to locate it, let me know and we can go another route
Got it ! There is just xbox to fill something in
Under go, do you see go to folder
there is just a box to fill something in
Paste this in ~/Library
It will open up finder with a bunch of folders
Are you getting this? oohing happening this end
Did folders appear?
Did you paste ~/Library into the search box?
Can you describe what is displaying on your screen?
Can you see my responses?
Are you able to see my responses?