How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nick H. Your Own Question
Nick H.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8276
Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
Type Your Mac Question Here...
Nick H. is online now
A new question is answered every 9 seconds

Ive had Skyoe is on my MacBook several years, no problems

This answer was rated:

I've had Skyoe is on my MacBook several years, no problems until this week. I connect with my friend in Paris and get audio only, no video, my camera does not go on as it does when Skpe other parties and got video and audio perfectly. The connection to Paris is immediate, bit just audio with no video. Any suggestions would be apreciated. XXXXX XXXXX
Hi and welcomed to

My name isXXXXX will assist you with your issues.

It seems that this problem could be with your Paris contact. First, you can try to remove the contact on your Contact list. Then try to add it back. You might want to talk to your Paris contact first before removing so they know to add you back when getting the notice.

After added back, test to see if you will have the same problem. If yes, ask your Paris contact to see if he/she has the same problem with his/her other contacts. Or just with you.

IMPORTANT: Please remember that I am not getting credit until you rate my answer 3 rating or higher. You are rating my service, not site-issues or the outcome/nature of this question.


Please remember to rate my service once you have all the information you need. If you have any other questions, please ask me – I’ll be happy to respond. Thank you!



Customer: replied 4 years ago.

Nick, I'm not sure this went through so, once again--


My friend in Paris just upgraded Skype; mine is an older version. Should I upgrade to Skype for Mac 5.7 and will that solve the problem?


Or do I need to delete him and put him back as you suggest? I am loath to delete him if I don't have to.




Thanks Larry.

If your friend in Paris just upgraded Skype and you two have this problem, you might want to upgrade your Skype to 5.7 as well. However, if this is a version compatibility, you might have problem with other contacts if they are not using 5.7.

For now, the best is to remove and add it back.

Nick H. and 4 other Mac Specialists are ready to help you

Related Mac Questions