Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac
This answer was rated:

hey there Got a frozen macbook pro 2011. It was slow and now

hey there Got a frozen macbook...
hey there
Got a frozen macbook pro 2011. It was slow and now when restarted got frozen on the apple logo
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
3/2/2013
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,623
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers didn’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, you are rating my Service to you and Not the Outcome of the answer or this website.



What version of Mac OS X are you using ?
Ask Your Own Mac Question
Customer reply replied 4 years ago

Last one Mountnain Lion

We can try some basic troubleshooting steps and see if it works or not. First try Disk Utility.

  • Turn off your Mac.
  • Turn in back on and immediately hold down Option key at boot and select the “Recovery” disk at the boot menu. Or restart your Mac and immediately hold down Command + R keys instead of Option key.
  • This will boot your Mac to "Mac OS X Utilities” menu
  • Select Disk Utility.
  • In Disk Utility, Repair your disk and Repair Permission


Then restart your Mac. If that didn't work, then reset the PRAM and NVRAM

Reset PRAM and NVRAM

  1. Turn off your Mac.
  2. Turn on the computer back and immediately hold down the Command-Option-P-R keys.
  3. Hold the keys down until the computer restarts and you hear the startup sound for three times.
  4. Release the keys and let the Mac bootup.



Let me know if that didn't work, so we continue troubleshooting. Don't Rate my answer until you are satisfied.

Ask Your Own Mac Question
Customer reply replied 4 years ago

Did what you recommended- disk repair done, now repairing permissions-still on

Does it returned any errors ?
Ask Your Own Mac Question
Customer reply replied 4 years ago

still in progress but i got quite many repaired messages

Let it complete. It will take a while to complete the process. When it is finished, reset the PRAM and NVRAM too.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Finished already. Now reset the PRAM and NVRAM and starting up but still stays on the apple logo

If it still not booting after 15 minutes, we can reinstall your Mac OS X. Boot into Mac OS X Utilities screen again. This time, select Reinstall Mac OS X

Then follow the onscreen instructions to reinstall your OS X. Reinstalling Mac OS X won't delete any of your files. It will just replace the system files with new one. Please let me know how it goes.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Thanks. I think I will reinstall as it has been almost 15 min waiting on the logo screen. Do you have any recommendation to watch after reinstalling OS?

Well, After reinstalling, do all updates from Apple > Software Update. Also, make sure your Mac is connected to high speed internet as your Mac will download the installation files from Apple's server.

Please let me know how it goes.

Best Regards,
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,623
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified
Ashik and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 4 years ago

Hi again! Just reinstalled the OS but now frozen at the end of the installation-says about 0 seconds left....

Hi there, How long have been showing that ?
Ask Your Own Mac Question
Customer reply replied 4 years ago

well the download went pretty much as long as it showed but since it stopped it has been like 20 min now

Does it got stuck while downloading or while installing OS X ?
Ask Your Own Mac Question
Customer reply replied 4 years ago

I think it is says install OS X on the top of the window and it just got stuck there.it looks like the blue line is almost full but just doesnt wanna continiue.


Should I download again

No, not yet. Wait some more time. Sometimes it will take time to finish it. Wait some more time (max of 30 minutes) and if it still not responding, just restart your Mac normally. Please let me know how it goes..

Forgot to ask, do you have the backup of your files ?
Ask Your Own Mac Question
Customer reply replied 4 years ago

hmm, I think I dont have back up but do you think if I just restart manually it will work?

Yes, if it is installed properly. Wait few more minutes before restarting the Mac. If it still not working after restart, then boot into Mac OS X Utilities again and click Reinstall Mac OS X again. Reinstallation is supposed to overwrite the existing system files with new one. Let me know how it goes.
Ask Your Own Mac Question
Customer reply replied 4 years ago

will try now.thanks

Good Luck :)
Ask Your Own Mac Question
Customer reply replied 4 years ago

hi there. Unfortunately even I installed the OS x again I get the same problem- it got frozen at the end of the installation.


Do you have any other ideas? This laptop is barely 2 years old and already


had major problems with it. What other brand do you recommend in terms


of quality and lasting long

Hi there, Please accept my apologies for the delayed response. It seems like the partition of your hard drive was corrupted. We will have to repair the hard drive with a third party application named Disk Warrior (very costly) or we can erase the hard drive and recreate the partition and then install a fresh OS X. But this will erase everything from your Mac. Is that OK for you ? Please let me know what you think. If you have another Mac, then we can try to recover your data first

IMO Apple is really perfect. You already have a Powerful computer. No need to look for others. Just fix your Mac and no need to buy new one. I've had many Macs and never had any problem.

Sony Vaio series and Lenovo are also good brands.

I'd still stay with Mac as on OS X, I don't have to worry about any Viruses that PC have and also it is simple to use.

They are machines, we just don't know when they will crash. Believe me, Apple Macs are really the best computers out there IMO
Ask Your Own Mac Question
Disk Warrior application can fix 90% of the hard drive problems and It can also recover your files from your hard drive to any external drives. It is more powerful than the OS X's inbuilt Disk Utility application. Disk Warrior can fix any problems unless it is hardware related. If you have any important files on your hard drive that you need to recover, then either you can use Disk Warrior or you can get another Mac and then recover files with it.

If you don't have any important files on it, then juts go ahead and erase the hard drive. This will recreate the partition of the hard drive and then install a fresh OS X.

Let me know what you think...

Best Regards,
Ashik
Ask Your Own Mac Question
Customer reply replied 4 years ago

Thanks for the info. I somehow managed to start the computer and it worked fine for a while but later on some apps started to freeze (like mail, skype etc.Now tryed to reboot and came to the same state of frozen on the apple logo....

Customer reply replied 4 years ago

How can I erase the hard drive if i cant even start the computer now...

You can erase the hard drive by booting into Mac OS X Utilities. Boot into Mac OS X Utilities window, then open Disk Utility. In Disk Utility, select your hard disk in left column and click the Erase button. Then close Disk Utility and continue installation. Please let me know how it goes.
Ask Your Own Mac Question
Customer reply replied 4 years ago

I do have a lot of photos ano and files I need to try to save. Will try the app you suggested and if cant work will erase the HD

You can buy Disk Warrior from here : http://www.alsoft.com/diskwarrior/

Disk Warrior will help you to save as much data as possible from your Mac. Also, Disk Warrior will fix the hard drive's partition unless it is hardware related problem. Disk Warrior is costly, but its worth it.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Well, could not restart for very long time ,so erased the HD and install new OS. Now working fine. Will know to back up for the next time!


Thanks for the help anyway!

I'm sorry you lost your files. Backing up is a great idea. You should backup with Time Machine application, so you can restore everything easily incase if it happens again.

If you have any questions, please don't hesitate to ask.

Have a great day,
Ashik
Ask Your Own Mac Question
Hi there,
It's me Ashik again. It has been a few days, so I am just checking in with you to see if you still need help, and if not to say Thanks for using JustAnswer.

I want you to be happy with the service I am providing, so if we still need to work on this let me know. If you have new questions now or in the future please do not hesitate to ask them.

Thanks and Have a great day,
Ashik
Ask Your Own Mac Question
Customer reply replied 4 years ago

Hi Ashik. Thank you for asking. Actually everything is working much better,however sometimes I still get some app frozen,or just not responsive. It is not like when I first bought the computer. Sometimes the keyboard also becomes very slow I have to wait when I type. I have to let you know,that since I have tho computer I have already changed the mother board and the trackpad due to faulty .I guess the machine I got was just somehow build not so well. Anyway,thanks for the help and my last question will be what kind of external hard drive do you recommend for a backup?I will definitely need one now!


Best regards,


Alexandar

Hi Alexandar, Yeah, seems like it is a hardware defect. Manufacturing defect may be ?

You can use any hard drive (USB 2.0) on your Mac. There are many good brands out there, like Lacies, Western Digital etc.

When you buy one, you probably have to reformat it for Mac. You can reformat it with Disk Utility from Applications > Utilities folder, just like you did for Internal hard drive.

Please let me know if you have any questions.

Best Regards,
Ashik
Ask Your Own Mac Question
Customer reply replied 4 years ago

Hi again Ashik. Wanted to update you on the situation.Quite puzzled here.After trying all the things you suggested and thinking that the issue might be hardware related I ran a hardware test (reboot+ option+D key)


And it showed no hardware problem. The thing is would you recommend installing again the OS ,as right now the computer is very unpredictable-sometimes working fine,but a lot of app cannot open and freeze .I also disabled the indexing of the spotlight to speed up the the system a bit.


What can you suggest at the current ?


Appreciate your help!


Alex

Hi there,

 

I'm pretty sure your hard drive is failing. Hardware test won't be able to check hard drive, RAM etc properly. Since it didn't return any errors, I believe you don't have any other problems with Logic Board or other components. There is no way to tell the exact problem without evaluating it manually. But I believe it is the hard drive that is causing the problem as I've seen this problem before. Your Mac will slow down if the delay increases to read and write from the hard drive or if there is any problem with RAM.

 

Can you boot into Disk Utility again and then try Repairing it and see if you get any errors ?

 

Reinstalling might not fix it as it seems like it is hardware related.

 

 

Best Regards,

Ashik

Ask Your Own Mac Question
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,623
11,623 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I cannot get into apps with my fingerprint. How can I just
I cannot get into apps with my fingerprint. How can I just use my pass code instead? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Cant get it to automaticlly turn off after call is finished.
cant get it to automaticlly turn off after call is finished … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I'm trying to work out how to transfer wav and mp3 files
I'm trying to work out how to transfer wav and mp3 files from my computer to my ipad pro … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I'm not able to upload an iMovie to my facebook account. I
I'm not able to upload an iMovie to my facebook account … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Won;t accept my password. Iphone 7. I just realized when by
I just realized when by accident I deleted Zelle pay … read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I have PSE 12 on my Mac...have used it for years. All of a
I have PSE 12 on my Mac...have used it for years. All of a sudden, the organizer no longer shows the menu on the bottom so I can't get to the editor. What happened? How can I get the bottom menu back?… read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
I plug in my iPhone and nothing appears on the screen and it
I plug in my iPhone and nothing appears on the screen and it begins to beep continuously (the same beep it makes when I normally plug it in) … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I have I mac. I can't tell you it is the last one before
i can't tell you it is the last one before your current one but the problem is on start up it show me a folder with a question mark … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I cannot open micosoft outlook, a caption pops up saying
i cannot open micosoft outlook, a caption pops up saying there is an error … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
My Mac is acting very strange. It is freezing up and it
My Mac is acting very strange. It is freezing up and it won't wake from the sleep mode correctly. It just restarts.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I change my pass word and when i did I went back and I think
i change my pass word and when i did I went back and I think I forgo it … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I play the spite and malice game and when I click on it it
I play the spite and malice game and when I click on it it says welcome but the screen is black. … read more
Ashik
Ashik
Mac Technician
11,623 satisfied customers
I have been trying to verify my apple ID password for weeks
I have been trying to verify my apple ID password ***** weeks now; can you help? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I am unable to buy gift cards for I tunes. I was hacked and
I am unable to buy gift cards for I tunes. I was hacked and I changed my password, but now I just get the ...we can't send it now...try again later message … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
My phone does not work since I upgraded. I can hear the
My phone does not work since I upgraded. I can hear the phone ring, but no message comes through. When I call out nothing happens. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Ii have forgotten my computer password. Signing in. It is an
Ii have forgotten my computer password JA: What exactly are you having trouble accessing? Customer: Signing in JA: What's the brand and model of your computer? And the Operating System (OS)? Customer:… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I cannot access Mail on my iPad. It was fine yesterday but
I cannot access Mail on my iPad. It was fine yesterday but now comes up as a blank page. I changed my mail password ***** case that was the problem … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I purchased a new Apple IPad yesterday and I can't remember
I purchased a new Apple IPad yesterday and I can't remember my password ***** open the I-Pad. Each time I try to open it I receive a message that the iPad is disabled and I must wait xxxx no. of minut… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x