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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 37860
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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i have an Iphone 4, which has been away for a new glass screen,

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i have an Iphone 4, which has been away for a new glass screen, to a local shop; it has come back asking for a password, that was not there when it went. I have tried my normal passwords, but none of them seem to work. Is there a way round the password? My computer does recognise the phone, and has updated it; but i cannot get by the blocked passwrod.

Hi, I will assist,

Is it the 4-digit code/password? Or is it wireless/wi-fi password? Or Apple ID account password? Or is it something else?

Thank you

Customer: replied 4 years ago.

Its a four digit password XXXXX appears as soon as you swipe the on slide.


It looks like it was set previously or someone just set it recently. You can reset it:

  • Connect the iPhone to your computer with the USB Cable.
  • Open iTunes program on your computer (make sure you iTunes program is up to date.)
  • On the iPhone, press and hold the Home button and the Power button at the same time.
  • After about 10 seconds release the Power button, but continue holding the Home button until the iTunes program shows that it has detected an iPhone in recovery mode.
  • Click OK or Restore.



If there is still any issue, please let me know. Thank you,

Viet - Mac Tech and 6 other Mac Specialists are ready to help you
Customer: replied 4 years ago.

Are you there?

Customer: replied 4 years ago.

Is there any way of saving the IPhones photos before i press Restore?

Yes, I'm still here. Did you see/try my suggestion above?

Sorry, without the password/code, it won't let you. But did you sync your photos previously? Or did you use iCloud to back up previously? Thank you
Customer: replied 4 years ago.

Sorry, did not see this; no did not use ICloud at all.

Sorry, please sync to iTunes or iCloud next time to back up your data:
Customer: replied 4 years ago.

OK Thanks for your help; it was very useful.

You're welcome. If you need anything else, please let us know any time. Thank you,