Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

After an Evernote update yesterday, I can no longer access

Customer Question
After an Evernote update yesterday...

After an Evernote update yesterday, I can no longer access Evernote on my iPhone or iPad. I click on the Evernote Icon , the usual all-green screen comes up, which then reverts to a white screen that says loading and within a second or two, the screen reverts to my desktop and the Evernote Icon. I cannot get into any of my notes on either my iPhone or my iPad. I would appreciate some help since I keep many important numbers and passwords in Evernote. Thanks. Bob XXXXX. Email:***@******.*** (XXX) XXX-XXXX

Submitted: 4 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 2 minutes by:
3/1/2013
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 38,970
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified
Hi, I will assist,

Please try a quick restart first: press and hold both the Power button and the Home buttons together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.


If that does not work, please uninstall the Evernotes app, then redownload it.

If all fails, please let me know. Thank you
Ask Your Own Mac Question
Customer reply replied 4 years ago

I tried the restart just now and it didn"t work. If I uninstall the Evernotes app and redownload it, will I lose all the data in my notes? How can I retrieve my data to protect my notes if I can't access Evernote?

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago
You have Cloud backup, so uninstalling/redownloading Evernotes won't remove your data. Thanks
Ask Your Own Mac Question
Customer reply replied 4 years ago

Evernote is not working correctly. I was able to redownload the Evernote app and repopulate the data in my notes. However, it has arranged the notes in order by update. It won't let me arranged the notes by title or by date created. When I click on sort by title which is what I had before and what I want now, Evernote closes down and returns to the desktop icon.

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago
I'm sorry, does it happen in both the iPad and iPhone after trying my suggestion? Thank you
Ask Your Own Mac Question
Customer reply replied 4 years ago

Yes, it is the same with both iPhone and iPad. Neither one lets me order them by title (alphabetically). They both close down and return to the desk top when I try to sort by title.

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago

I'm really sorry, I just checked on the update from Evernote, and this is a known issue with the latest update; uninstall/reinstall works for some, but not others. Evernote is working on a fix.

http://blog.evernote.com/blog/2013/02/28/evernote-for-ios-update-new-view-better-pdf-support-evernote-business-improvements-and-more/
http://blog.evernote.com/blog/category/product-updates/
(scroll down at the bottom for the comments)

If there is still any issue after there is a fix, please let me know. Thank you

Ask Your Own Mac Question
Customer reply replied 4 years ago

I have also discovered that the iPad note is blank when you try and open it. There is no data in the actual note, although there is some data on the All Notes page where the first page of the note is shown. On the iPhone, the whole note appears with all the data when you click on the front page on the All Notes page. So the iPhone has only the sort function not fixed, but the iPad data cannot be retrieved.

I am not happy with this development. Please address the issue with the data not appearing in the note on my iPad.

I am certainly not satisfied that the problem has not been resolved.

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago
I"m sorry, can you re-sync from iTunes on the computer or from iCloud? Thanks
Ask Your Own Mac Question
Customer reply replied 4 years ago

I re-synced from iTunes and it didn't make any difference. i still cannot get any data from my Evernote iPad notes.

Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago
Sorry, can you go to settings in Evernote app on the iPad, then log out, and log back in and check?

If it does not work, can you log out Evernote again, then uninstall the Evernote one more time, then press and hold both the Power button and the Home buttons together for at least 10 seconds, until the Apple logo appears, then wait a bit, then download again and check.

Thank you
Ask Your Own Mac Question
Customer reply replied 4 years ago
Evidently Evernote has fixed the bug because I down loaded an update that corrected the organizing by title problem. They also fixed the bug that did not copy my data to the note.
While I appreciated your trying to help me, I cannot say that it was worth $68. I don't anticipate using your services in the future.
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 4 years ago
I'm really sorry, clearly, the bug was from Evernote as I pointed out the reference from Evernote, so there was nothing we could do, but wait for the fix from Evernote. Don't worry, we guarantee our service; I'm canceling this; if you need anything else, please let us know any time. Thank you
Ask Your Own Mac Question
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 38,970
38,970 Satisfied Customers
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.

Viet - Mac Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have my icloud address need to reset my password. Iphone
I have my icloud address need to reset my password … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I cannot access icloud on my Iphone 5C as it is attached to
I cannot access icloud on my Iphone 5C as it is attached to a work email address that no longer exsists. … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Lost my password on iCloud. Lost my password on iCloud.
Lost my password ***** iCloud JA: What exactly are you having trouble accessing? Customer: Lost my password ***** iCloud JA: What's the brand and model of your computer? And the Operating System (OS)?… read more
RussellA
RussellA
Solutions Architect
Bachelor\u0027s Degree
123 satisfied customers
I cannot get signed to iCloud. IPhone 7 and iPad Pro don't
Just recently got a google home mini and trying to sync contacts not responding so have been workingwith google support. They keep having me to open iCloud. Have tried iCloud on phone setting and tried www.icloud.com … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I am trying to download from iCloud iPhone 6 to new iPhone
I am trying to download from iCloud iPhone 6 to new iPhone 8 … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,281 satisfied customers
I downloaded to my new iPad from the iCloud for my iPhone. I
I downloaded to my new iPad from the iCloud for my iPhone. I wanted to do iCloud download from my old iPad. How do I get the iCloud download from my old iPad? … read more
Cris
Cris
58 satisfied customers
My iCloud from my iPhone 6 didn't restore to my new iPhone
My iCloud from my iPhone 6 didn't restore to my new iPhone completely … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I need a password in order to get iCloud. Without iCloud it
I need a password ***** order to get iCloud. Without iCloud it seems to be screwing up my Rogers email account. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I just bought a iPhone. And I need iCloud id to activation
I just bought a iPhone. And I need iCloud id to activation lock. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
My icloud is full. My icloud is full. IMac OS10.13.1 i
iMac OS10.13.1 i removed my large photo and video files from iCloud … read more
Ricky Kresslein
Ricky Kresslein
Bachelor\u0027s Degree
548 satisfied customers
I need to back up my iphone 6S, iCloud, My phone has not
My phone has not been backed up since I bought it Maybe 3 years. I tried loading itunes because my phone system told me to use that. … read more
Mr.Med
Mr.Med
945 satisfied customers
My iPhone 7 has been updating iCloud setting for 23 hours.
My iPhone 7 has been updating iCloud setting for 23 hours. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
I'm terribly Mac password challenged between iPhone, iCloud,
Hi - I'm terribly Mac password ***** between iPhone, iCloud, Mac ID no matter how many times I reset - it doesn't matter … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
My new iPhone 8s has been updating iCloud settings for over
My new iPhone 8s has been updating iCloud settings for over an hour. Is that expected? … read more
Viet - Mac Tech
Viet - Mac Tech
Mac Support Tech
38,970 satisfied customers
I am not connecting to iCloud to back up my iPhone. I have
I am not connecting to iCloud to back up my iPhone. I have changed CC so tried to update CC info on my phone using settings and using Wallet and Apple Pay. It never gave me the chance to change CC no.… read more
Cris
Cris
58 satisfied customers
My iPhone has been updating iCloud settings for a few hours
My iPhone has been updating iCloud settings for a few hours and I have to keep hitting the home button … read more
Ashik
Ashik
Master\u0027s Degree
5,097 satisfied customers
Update iCloud on iphone last night. Got mixed up about the
update iCloud on iphone last night. Got mixed up about the security code. They kept sending me a 6 digit code and I used that but did not work.Is it a 4 digit code. What I use to open the phone and th… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,104 satisfied customers
I am locked at of Icloud and apple, This is my iphone, no
I am locked at of Icloud and apple JA: What kind of computer do you have? Customer: This is my iphone JA: Have you installed any updates recently? Customer: no because I am locked JA: Anything else yo… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x