Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Mac

I have a macbook Pro computer. I have forgotten the passwords

Customer Question
to the safe. I wold...
I have a macbook Pro computer. I have forgotten the passwords to the safe. I wold like to know if I can remove everything off the computer and start over from a a new computer.
Submitted: 4 years ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
3/1/2013
Mac Support Specialist: Ashik, Mac Technician replied 4 years ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,641
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified
Hi and Welcome. My Name is Ashik and I look forward to assisting you today with your question.

Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers didn’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, you are rating my Service to you and Not the Outcome of the answer or this website.


Yes, it is possible. What version of Mac OS X are you using ?
Ask Your Own Mac Question
Customer reply replied 4 years ago

10.1

Mac Support Specialist: Ashik, Mac Technician replied 4 years ago
10.1 ? That is a wrong version for Macbook Pros. Do you have the Mac OS X installation discs came with your Mac ?
Ask Your Own Mac Question
Customer reply replied 4 years ago

10.6.8

Mac Support Specialist: Ashik, Mac Technician replied 4 years ago
Thanks. Do you have the Mac OS X 10.6 installation discs?
Ask Your Own Mac Question
Customer reply replied 4 years ago

no, it was dowloaded on the internet

Mac Support Specialist: Ashik, Mac Technician replied 4 years ago
You can't download 10.6 from Internet, only 10.7 or later can be downloaded from Apple Store (Internet)

Are you sure you don't have the discs ? Can you please search them ? We need the discs to erase your Mac and reinstall OS X
Ask Your Own Mac Question
Customer reply replied 4 years ago

Mac OS X Version 10.6.8, and I am reading from (about this MAC)

Mac Support Specialist: Ashik, Mac Technician replied 4 years ago
10.6 is the Major version (also know as Snow Leopard) and 10.6.1, 10.6.2, 10.6.8 etc are minor updates to 10.6 version.

Your Mac must have came with the OS X discs. Can you please check them ? If you don't have the discs, then you can't erase the Mac and reinstall OS X. But there is another way to delete everything from the Mac except system files. Please let me know if you want to do that and I will help give you the steps to do it.

Only rate the answer after we solved the problem
Ask Your Own Mac Question
Customer reply replied 4 years ago

looking right now, hold on

Mac Support Specialist: Ashik, Mac Technician replied 4 years ago
Take your time...
Ask Your Own Mac Question
Customer reply replied 4 years ago

Sorry I cant find the disk

Mac Support Specialist: Ashik, Mac Technician replied 4 years ago
There is another way. You can delete the current user account of your Mac and create a brand new one. When you delete the old account, everything on it will be deleted except the installed applications, system files etc

But when you login to new account, it will be like a Out of Box Mac. Do you want to do that ? If so, I will give you the steps to do it.

Or you can buy the Snow Leopard installation discs (for $19) and then erase your Mac with it and install a fresh OS X. Let me know...
Ask Your Own Mac Question
Customer reply replied 4 years ago

I will take the out of box Mac, where do I get the Disks

Mac Support Specialist: Ashik, Mac Technician replied 4 years ago
You can buy the discs from here : http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard

If you need the instructions to erase the Mac and reinstall OS X with the discs, please let me know.

Now, Follow the steps below to create a brand new User Account. You have to create the account in Single User Mode.
  • Turn off your Mac.
  • Turn it back on and immediately hold down the Command(Apple) + S key to boot into Single User Mode. You will be logged into a black screen with white letters.
  • When you see the text prompt, type in the following terminal commands to create a brand new Admininstrator account (hitting return after each line). Make sure you write the commands correctly.
mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now


After rebooting, you should be able to create a brand new Administrator account. Then goto System Preferences > Accounts, select your old account and just delete it by pressing the - icon in the left bottom.

Let me know how it goes.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Sorry ASHIK but I didnot see anything but a blck screen and white letters and then it went off and then after a few minutes went on again showing me the exact screen I had to start


 

Mac Support Specialist: Ashik, Mac Technician replied 4 years ago
Are you able to type the commands ?
Ask Your Own Mac Question
Customer reply replied 4 years ago
Relist: Answer came too late.
to complicated
Mac Support Specialist: Ashik, Mac Technician replied 4 years ago
Could you please tell me why did you rated me as Poor Service ? That rating will badly affect my job here. I'm trying to help you and you are leaving me Negative rating. I need to know whether it goes off when you type or not.
Ask Your Own Mac Question
Mac Support Specialist: Ashik, Mac Technician replied 4 years ago
You don't have the discs to do what you want to do. This is the only way to solve your problem without the discs. Do you honestly think I provided a Poor Service to you ?
Ask Your Own Mac Question
Mac Support Specialist: Ashik, Mac Technician replied 4 years ago
We can try again. Restart your Mac and immediately hold down Command + Option + P + R keys. After 3 startup sounds, release the keys and let the Mac boot up. Then turn off your Mac. Turn it back on and immediately hold down Command + S keys. This will boot into Single User Mode. Then type the commands below;

mount -uw /
rm /var/db/.AppleSetupDone
shutdown -h now


Press return key after each line. When you press return after the third command, your Mac will turn off. Then turn it back on and you will be taken to screen to create a new user account.

If that didn't work, then you can buy the Snow Leopard disc and erase your Mac with it and install fresh OS X. When you get the discs, insert the OS X Disc 1 to your Mac. Restart your Mac and immediately hold down C key on your Keyboard. Keep it held down until it boots into the disc. It may take upto 15 minutes to boot into the disc. Once it booted to disc, click on Utilities menu and select Disk Utility. In Disk Utility, select your hard disk in left column and click Erase button (under Erase tab). When it is finished, close the window and follow the onscreen to reinstall your Mac OS X. This will erase everything from your Mac and install a fresh OS X.

PS : You can also buy 10.6 Snow Leopard from eBay.com too.
Ask Your Own Mac Question
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11,641
11,641 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My computer lets me log in but then the spinning spiral
my computer lets me log in but then the spinning spiral starts and then the computer goes to sleep. i cannot open any files and my tool var and dock do not come up … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
I received an email from iTunes stores. They have
I received an email from iTunes stores. They have temporarily locked my Apple ID account. Apparently, there is some issue with an account. Is it with Apple or iTunes. Had someone hacked into my phone?… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
I am trying to install an app on my phone, but I cannot
Hello Pearl, I am trying to install an app on my phone, but I cannot remember my password. Can you help me? … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
My playlist only plays one song over and over after I added
My playlist only plays one song over and over after I added new music … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
Dose using force close of apps damage the iPhone system? I
Dose using force close of apps damage the iPhone system? I was told that it does by a tech at theBellevue, Wastor yesterday! … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
WENT THROGH THE CLOTHS WASHER IS THERE ANY HOPE FOR A FIX???
WENT THROGH THE CLOTHS WASHER IS THERE ANY HOPE FOR A FIX??? … read more
Mike Taylor
Mike Taylor
40 satisfied customers
I forgot my password and need to reset. I think it was in
I think it was in 2017 when i thought I changed it to Homestead 2017 … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
I forgot my password received my phone call to"go to
I forgot my password ***** my phone call to"go to apple.com/recover. I did that and nothing happened. Now what to I do? … read more
Jon
Jon
Bachelors Degree
482 satisfied customers
Not having a problem with my device I purchased a wheel of
Not having a problem with my device I purchased a wheel of fortune VIP membership and I have not been able to cancel it with my Apple ID … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
I am unable to send messages from my macbook to\hrough
i am unable to send messages from my macbook to\hrough gmail. cannot send using server gmail. but it was working fine till this morning … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
In had a scam and then had the computer cleared by apple mac
In had a scam and then had the computer cleared by apple mac adelaide but now i cannot open my mail as the old password ***** ***** acceptable since apple restored the computer from an old backup driv… read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
I have someone getting my info and need to change my Apple
I have someone getting my info and need to change my Apple ID need help, an attempt was made and says I need to wait 8 days, need to change asap … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
I'm trying to pull up ITunes to buy more music. I put in m
I'm trying to pull up ITunes to buy more music. I put in m password ***** asks me to verify billing info and then when I do it says the store is "interrupted???" or something to that effect. It's not … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
I have an IPod. While playing a book it just stopped
Hi, I have an IPod. While playing a book it just stopped playing. I put it on the charger but it still won't play. I had it mounted on a magnetic holder in the car. It shows the name of the book but i… read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
837 satisfied customers
Face of Apple Watch came off. Not sure. Watch is three-four
Happened just now. Tried to snap it back into place. It is not completely off. Face is being held to watch via connection. Watch is still working. … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
I am not able to sign in to my account. I am not sure I was
I tried to reset my password ***** I went to recovery and I have been getting reminders to sign on or wait till later … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
My stepson forgot his passcode to unlock his apple
my stepson forgot his passcode to unlock his apple iphone6s....can it be restored using itunes … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
Microsoft Word keeps crashing, particularly on start up.
hi, Microsoft Word keeps crashing, particularly on start up … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,165 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x