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Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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my iphone cannot get music downloaded from my computer because

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my iphone cannot get music downloaded from my computer because it says I need
the newest software; i went to like it said to do but cannot get the latest software for itunes to download music from computer to my I'm going crazy trying!! Thanks
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

You are trying to get the latest iTunes for your iMac?
WHich iPhone is it? iPhone 4, 4s or 5?
Are you trying to install iTunes on the phone?
Customer: replied 4 years ago.

Yes, I am trying to download my music into my iphone; my phone is a few

years old so I cant remember which phone it is

To find out about your phone go to Settings/General/About and tell me what model you find there.
That same place will tell you what version of iOS is on the iPhone.
What version of iTunes is on your Mac?
Customer: replied 4 years ago.

The model of my phone is MD439LL

Could that be MB499LL, the number you gave does not match anything.
That also does not tell me what version iOS it has.
I think that the best it can do is 4.2.1.
How are you trying to sync it?
Customer: replied 4 years ago.

The model number on the back of the box from the iphone is


Customer: replied 4 years ago.

The model of my iphone is A1349

That helps.
Now what version of iOS is on it? It can run iOS 6.1.2
Please tell me how you attempted to sync your iPhone.
Customer: replied 4 years ago.

How or where would I find the version of iOS on it?

Settings/General/About/Version. This will take forever this way.
Please read back through and try to provide the info I ask for.
If you do not know how to find it then please say so.
Customer: replied 4 years ago.

The version is 6.0 (10A403)

Ok, Brenda. It seems that you need a newer version of iTunes.
It has to be installed for it to work, this is not for the iPhone, only for the Mac.
Goto the Apple menu and select Software update. It will tell you if there is any software (such as iTunes) that needs updating.
If you find any please do it.
Then let me know.

Daniel and 7 other Mac Specialists are ready to help you