My name isXXXXX - a 69 year old veteran living in Mandurah WA.
I need to bring to Apple Store Perth my Windows Laptop and Apple iPhone
4S for iTunes uninstall & reinstall by an Apple iTunes Genius to resolve:
. Unexpected shutdowns
. Messages - 'iTunes could not sync ...' & 'Backup not successful ...'
. Bonjour problems logged on computer, and
. Other related 'niggles'
So far I have been 'bounced' from Dedicated Tech Assistance To Apple Store Perth to Expresslane and am no closer to getting an answer as to where and when I can get a 'one-to-one' with an Apple iTunes Genius.
Can YOU please assist me?
I understand I may need to enrol for a one-to-one annual subscription costing $99. I am happy to proceed with that.
I rely heavily on my iPhone for numerous medical appointment alerts and contacts, not to mention all my 'whiz bang' Apps, podcasts, music, videos, etc.
I would be able to respond to an appointment within 2 hours notice - having to travel by train from Mandurah to Perth.
My mobile, if more convenient, is 0409 370 538.