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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 36526
Experience:  IT Engineer for over 15 years
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My Ipad screen has frozen with the I tunes icon with plug in

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My Ipad screen has frozen with the I tunes icon with plug in cord for down loading and wont let me access turning I pad o or access other options .It is also getting hot while connected to either power source or computer
Thanks for using JustAnswer. My name isXXXXX will do whatever I can to provide you with excellent service and answer your questions!

If it is getting hot, it can mean the battery is shorting the iPad out.

First though, disconnect from the charger.

Hold the power and home button for 10 seconds till you see the Apple Logo.

Release and tell me please if it now starts

Customer: replied 4 years ago.

still no start onlyniTunes logo with plug in logo then blank screern no change wheni press home button


ok, connect it to the computer and open iTunes

What now happens?

Colin, I have been waiting on the response from you

Why did you rate me bad? as we are not yet finished....
Customer: replied 4 years ago.

didnt realise untill the moment after that u replied had been waiting a while and u r answer was off screan


ok Colin, sorry about that

But now I have a bad rating (after waiting a few hours for you to reply :)

What was the results anyway?

Customer: replied 4 years ago.


ok, how hot is it getting?

When they get hot (they should have no temperature increase at all) it means the battery is shorting out, and this freezes the device.

Is it still getting hot?
Richard and 2 other Mac Specialists are ready to help you
Colin, did you get my last message?
Customer: replied 4 years ago.

just got it now as i went to bed it was midnight i sent u a message stating that. have now plugged the iPad in and it is getting warm still no different.If u solve the problem for me can i change your rating?


Colin, as I explained, if it is overheating, it is the battery faulting

You need to take it back to have this replaced under warranty.
Customer: replied 4 years ago.

thank u had worked that ond out myself

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