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David, Mac Support Specialist
Category: Mac
Satisfied Customers: 1494
Experience:  BSc H.Dip Apple Certified Professional
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my 3 year old has locked the volume control on her ipod shuffle

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my 3 year old has locked the volume control on her ipod shuffle i do not know how to unlock it can any one help
Hi, my name is XXXXX XXXXX I will do whatever I possibly can to help answer your questions.

Which version of iPod shuffle is it, from this list:

Thanks in advance,
Customer: replied 4 years ago.

ipod nano 4th gen 8gb


Connect your iPod to your computer, then open iTunes.

Click on the iPod to open the Settings panel.

De-select the option to limit volume, and click Apply in iTunes window.

When you disconnect it the volume limit will be lifted.

Let me know if there are any problems.

Customer: replied 4 years ago.

hi david i am unable to access ipod when it is pluged in to the computer i think i gave you the wrong info the serial number is XXXXX

model number is XXXXX and the emc number is XXXXX the ipod is metallic purple with 50/50 screen and click dial sorry for any confusion


It should appear in the iTunes window when connected.

What does it say on the screen of the iPod?

Customer: replied 4 years ago.

it says Connected

Eject before disconnecting.


there is a picture of the plug that is in the bottom of the ipod


Therefore the iPod itself appears to have connected with iTunes, but it has not appeared in iTunes.

Please try updating iTunes through the Check For Updates link in the iTunes menu. It might be in the Help menu if not the iTunes menu.

When iTunes is up to date, restart your computer with iPod connected and re-open iTunes.

When it does appear select it and change the volume setting.

David and other Mac Specialists are ready to help you