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Hey folks, My Iphoto library (around 3000 photos) disappeared

Hey folks, My Iphoto library (around...
Hey folks,

My Iphoto library (around 3000 photos) disappeared today.

When I click on Iphoto it asks what photo library i would like to use. I've tried to look for the folder but what I have found appears to be empty. I do have an external drive that hopefully was automatically saving with time machine but don't know how to look to see if it has a backup of the library.

This previously happened and i was able to locate the iphoto library file. But this time, it seems i have a new one named iphoto library 2 and it contains 12 images.

Not sure what happened, i've tried to restore the same file from time machine but this one also contains 12 images. I assume the original iphoto library is located somewhere else. When searching for Jpegs in finder, i couldn't locate any of the missing photos in neither my macbook nor the time machine.

HELP please.
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Answered in 6 minutes by:
2/4/2013
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 17,097
Experience: Several years of supporting Mac systems.
Verified
Greetings,

Thank you for your question and your time today.

My name is Jason and I will be the expert working with you today to help resolve your problem.


You may have attempted to restore it from a Time Machine backup that was made after the problem started. Can you please, go back to a date that it was working and restore from that time?

Please, let me know how that goes.

Thank you.
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Customer reply replied 4 years ago

Hi Jason,


 


thank you for getting back to me so promptly.


 


My latest backup was done on Jan 31st as soon as i came back from my trip. That did not work, so i 've also tried previous dates. Same issue.


 


I think the iphoto library 2 is one created my default the first time this issue happened. I think there's another folder with my photos that is currently absent from the pictures folders. I even went back to 6 months ago using the same iphoto library 2 and ended up with the same result.


 


Cheers.



Thank you for the update.

May I please, remote into your computer so that I can better help you resolve this problem?

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Customer reply replied 4 years ago

Absolutely. What would you like me to do?



Thank you.

AFTER YOU CLICK THE LINK BELOW, you can continue.


Instructions for running the remote application:
- If you are using Internet Explorer, choose to RUN the application.
- If you are using Firefox or Safari, please, open the Downloads window and double click the Elsinore... application. (FIREFOX: In the top menu bar, click TOOLS > DOWNLOADS) (SAFARI: In the top menu bar, click Window > Downloads
- If you are using Google Chrome, please, click the Elsinore... button on the bottom left of your screen after it downloads.


Please, click the following link and allow the remote app to run: http://67.192.95.188:8040/?Session=7d0c9dfc-6cfe-4187-9594-686d4a833ea5&SUPPORT=NET

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Customer reply replied 4 years ago

Hey Jason,


 


unable to run the application. i even downloaded JAVA.


 


Details below:


 



<jnlp codebase="http://67.192.95.188:8040/">
<information>
<title>ScreenConnect Guest Client</title>
<vendor>Elsinore Technologies Inc.</vendor>
<icon href="Images/WebStartIcon.png"/>
<icon kind="splash" href="Images/WebStartSplash.png"/>
</information>
<security>
<all-permissions/>
</security>
<update check="always"/>
<application-desc>
<argument>ScreenConnect</argument>
<argument>67.192.95.188</argument>
<argument>8041</argument>
<argument>7d0c9dfc-6cfe-4187-9594-686d4a833ea5</argument>
<argument>BgIAAACkAABSU0ExAAgAAAEAAQAPXd+GWHTea1XQ 4Fig5wMlUTu6G24vC2qgNxX3hUQqagBpag7Eqk5ke7MRQB3qM6EcCFyNhdxYijifFWDGy83gqNgvtcvvdLErp4yV5s6cBLjxP0g6nvGEdtioYn2aN8sVZK/05NXOLgZ3g35JmLyuzdgKeK5tU0qY5PFBVyfqDK8r8fElbjfReedUU+zlGFO3yljRvDr+dAL0Vsk1KDwpl13RVOv/QfnSkwofG+cwhcW/uu0+xT3b2TFzeGAxL8wMECuz6yg4gs9P6kHGc4Mrmoegn26rShA8NQbzlxlXuL0RlUl8MsfzbzZa/3LQuIiFUSAMrfXDzhe2MeRgbzL9</argument>
<argument>Guest</argument>
<argument>sc_user20</argument>
<argument>undefined</argument>
</application-desc>
<resources>
<j2se version="1.5+" initial-heap-size="32m" max-heap-size="512m"/>
<jar href="DANGEROUS URL REMOVED"/>
<jar href="DANGEROUS URL REMOVED"/>
</resources>
</jnlp>

Please, follow the instructions below to solve your problem:
- Open Safari
- In the top menu bar, click Safari
- Click EMPTY CACHE (reset Safari)
- Click the Empty button
- In the top menu bar, click Safari again
- Click Reset Safari
- Reset
- Come back to this page and run the remote link once more.

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Customer reply replied 4 years ago

Still same thing.


 


Details below


 



<jnlp codebase="http://67.192.95.188:8040/">
<information>
<title>ScreenConnect Guest Client</title>
<vendor>Elsinore Technologies Inc.</vendor>
<icon href="Images/WebStartIcon.png"/>
<icon kind="splash" href="Images/WebStartSplash.png"/>
</information>
<security>
<all-permissions/>
</security>
<update check="always"/>
<application-desc>
<argument>ScreenConnect</argument>
<argument>67.192.95.188</argument>
<argument>8041</argument>
<argument>7d0c9dfc-6cfe-4187-9594-686d4a833ea5</argument>
<argument>BgIAAACkAABSU0ExAAgAAAEAAQAPXd+GWHTea1XQ4Fig5wMlUTu6G24vC2qgNxX3hUQqagBpag7Eqk5ke7MRQB3qM6EcCFyNhdxYijifFWDGy83gqNgvtcvvdLErp4yV5s6c BLjxP0g6nvGEdtioYn2aN8sVZK/05NXOLgZ3g35JmLyuzdgKeK5tU0qY5PFBVyfqDK8r8fElbjfReedUU+zlGFO3yljRvDr+dAL0Vsk1KDwpl13RVOv/QfnSkwofG+cwhcW/uu0+xT3b2TFzeGAxL8wMECuz6yg4gs9P6kHGc4Mrmoegn26rShA8NQbzlxlXuL0RlUl8MsfzbzZa/3LQuIiFUSAMrfXDzhe2MeRgbzL9</argument>
<argument>Guest</argument>
<argument>sc_user20</argument>
<argument>undefined</argument>
</application-desc>
<resources>
<j2se version="1.5+" initial-heap-size="32m" max-heap-size="512m"/>
<jar href="DANGEROUS URL REMOVED"/>
<jar href="DANGEROUS URL REMOVED"/>
</resources>
</jnlp>


 


Would you like me to download teamviewer and send you the code?


Teamviewer is not allowed to be used on this site.

May I ask, which browser you are using? I was assuming it was Safari.

Are you on your home network or work network?
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Customer reply replied 4 years ago

safari. work network.


 


It's aXXXXXto my house. Should i give it a try from home?


 


 


Yes.

It will not work on your work network.

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Customer reply replied 4 years ago

great. Give me 15 minutes.


Thank you.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Hey Jason,


 


still not working.


 


I've reset safari again but unfortunately to no avail.


 


Details below:


 



<jnlp codebase="http://67.192.95.188:8040/">
<information>
<title>ScreenConnect Guest Client</title>
<vendor>Elsinore Technologies Inc.</vendor>
<icon href="Images/WebStartIcon.png"/>
<icon kind="splash" href="Images/WebStartSplash.png"/>
</information>
<security>
<all-permissions/>
</security>
<update check="always"/>
<application-desc>
<argument>?y=Guest&h=67.192.95.188&p=8041&k=BgIAAACkAABSU0ExAAgAAAEAAQAPXd%2BGWHTea1XQ4Fig5wMlUTu6G24vC2qgNxX3hUQqagBpag7Eqk5ke7MRQB3qM6EcCFyNhdxYijifFWDGy83gqNgvt cvvdLErp4yV5s6cBLjxP0g6nvGEdtioYn2aN8sVZK%2F05NXOLgZ3g35JmLyuzdgKeK5tU0qY5PFBVyfqDK8r8fElbjfReedUU%2BzlGFO3yljRvDr%2BdAL0Vsk1KDwpl13RVOv%2FQfnSkwofG%2BcwhcW%2Fuu0%2BxT3b2TFzeGAxL8wMECuz6yg4gs9P6kHGc4Mrmoegn26rShA8NQbzlxlXuL0RlUl8MsfzbzZa%2F3LQuIiFUSAMrfXDzhe2MeRgbzL9&a=ScreenConnect&s=7d0c9dfc-6cfe-4187-9594-686d4a833ea5&t=sc_user20</argument>
</application-desc>
<resources>
<j2se version="1.5+" initial-heap-size="32m" max-heap-size="512m"/>
<jar href="DANGEROUS URL REMOVED"/>
<jar href="DANGEROUS URL REMOVED"/>
<jar href="DANGEROUS URL REMOVED"/>
<nativelib href="DANGEROUS URL REMOVED"/>
</resources>
</jnlp>


 


Other solutions?


 


Tx.


Are you running any kind of software and/or hardware firewall? If so, please disable them and try once more.
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Customer reply replied 4 years ago

Nops, my firewalls are disabled and never used any softwares for such.


 


in the security settings, all the below are ticked:


 


Warn when visiting fraudulent website


Enable plug-ins


Enable JavaScript


Block pop-up windows


 


Should i untick any? or should i try using google chrome?


 


Please, try using Google Chrome.

Thank you.
Ask Your Own Mac Question
Customer reply replied 4 years ago

Nops, didn't work.


 


Still unable to launch the application.


 



<jnlp codebase="http://67.192.95.188:8040/">
<information>
<title>ScreenConnect Guest Client</title>
<vendor>Elsinore Technologies Inc.</vendor>
<icon href="Images/WebStartIcon.png"/>
<icon kind="splash" href="Images/WebStartSplash.png"/>
</information>
<security>
<all-permissions/>
</security>
<update check="always"/>
<application-desc>
<argument>?y=Guest&h=67.192.95.188&p=8041&k=BgIAAACkAABSU0ExAAgAAAEAAQAPXd%2BGWHTea1XQ4Fig5wMlUTu6G24vC2qgNxX3hUQqagBpag7Eqk5ke7MRQB3qM6EcCFyNhdxYijifFWDGy83gqNgvtcvvdLErp4yV5s6cBLjx P0g6nvGEdtioYn2aN8sVZK%2F05NXOLgZ3g35JmLyuzdgKeK5tU0qY5PFBVyfqDK8r8fElbjfReedUU%2BzlGFO3yljRvDr%2BdAL0Vsk1KDwpl13RVOv%2FQfnSkwofG%2BcwhcW%2Fuu0%2BxT3b2TFzeGAxL8wMECuz6yg4gs9P6kHGc4Mrmoegn26rShA8NQbzlxlXuL0RlUl8MsfzbzZa%2F3LQuIiFUSAMrfXDzhe2MeRgbzL9&a=ScreenConnect&s=7d0c9dfc-6cfe-4187-9594-686d4a833ea5&t=sc_user20</argument>
</application-desc>
<resources>
<j2se version="1.5+" initial-heap-size="32m" max-heap-size="512m"/>
<jar href="DANGEROUS URL REMOVED"/>
<jar href="DANGEROUS URL REMOVED"/>
<jar href="DANGEROUS URL REMOVED"/>
<nativelib href="DANGEROUS URL REMOVED"/>
</resources>
</jnlp>


I am sorry, but for some unknown reason, the remote feature does not appear as though it is going to work for you.

When was the last time you were able to view the missing photos?

One other thing, have you checked the Trash folder and verified that you didn't accidently move it there or delete it?

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Customer reply replied 4 years ago

I did empty my recycle bin today and the problem did occur after that.


 


in all cases, i still have my time machine backups. But even on it, i can only locate the same iphoto library 2.


 


I'm also unable to locate any of the jpegs from iphoto which leads me to assume that it's located in another folder (not in the picture folder). I have 8 backups all the way back from last year. in all of them, the iphoto library 2 is in the picture folder - more proof that the file is located somewhere else.


 


The time machine should have those files backed up correct?


 


 


If you deleted the main iPhoto library and then emptied the recycle bin, your photos are probably not recoverable.

Please, open finder and search for iPhoto Library

Excluding the iPhoto library 2 file, are you able to find another listing?
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Customer reply replied 4 years ago

I'm unable to locate neither iphoto library nor iphoto library 2 when when i search in all files.


 


But when i locate iphoto library 2 manually in pictures it's there.


 


I'm also certain that i haven't deleted the origianl file.


 


Not sure what went wrong.


 


Anyways, i'm on my way out.


 


assuming i have deleted it from my machine. Shouldn't it still be in the time machine backups?


 


Tx.


 


It "would" be in the Time Machine Backups, if you had the file located in the "Pictures" folder and/or Time Machine was enabled to make a backup of it.

It sounds like you may have placed the orignal iPhoto Library file in another folder or something along those lines.

When was the last time you were able to view the missing photos?
Ask Your Own Mac Question
Customer reply replied 4 years ago

I've checked all the folders throughout the different backup timelines, and all folders i.e. documents, pictures, music, desktop, etc...are backed up accordingly. From this i assume that wherever the file is located it should be backed up as well.


 


Question: Why am i not able to look up the Jpegs? are they compressed in some sort of file only viewable via Iphoto?


 


everything was working well up until noon today. Last i checked was in the morning and all was in order.


 


 


What is the size of the iPhoto Libary 2 file?

Right click the iPhoto Library 2 file, choose Show Package Contents, and look at the photos contained there. Are you able to find them there?
Ask Your Own Mac Question
Customer reply replied 4 years ago

it's 24MB. Nops, not it.


 


 


Search the Time Machine backup for anything that contains the word iPhoto do you find any larger files?
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Customer reply replied 4 years ago

Hey Jason,


 


the good news was that i located an iphoto file which is 12.22 GB.


 


This was located in one of my first backups. The name isXXXXX


 


I probably renamed the folder and placed it somewhere else. I'll keep looking until i find it.


 


Cheers


Fantastic.

Once you locate the proper library, you can either restore that one or import it.

You are on the correct course.

Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 17,097
Experience: Several years of supporting Mac systems.
Verified
Jason Jones and 87 other Mac Specialists are ready to help you
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Customer reply replied 4 years ago

Hey Jason,


 


thank you for bearing with me.


 


going through the history, i've realized that i've somehow removed the iphoto library from pictures and placed it in another folder calle the junk. Now i might have deleted that folder or just kept it somehwere on my mac.


 


The issue now is that spotlight is not finding existing files/folders which i know are there. I seem to be running from one problem to the next.


 


 

Customer reply replied 4 years ago

one final thing - is there any way i can retrieve my photos from my iphone manually.


 


One of the albums lost is still on my iphone. it has videos and photos, i'd like to retrieve both.


 


What are my solutions?


If that is the case, you can copy them to your computer via iCloud or by syncing via iTunes.
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Customer reply replied 4 years ago

can you please walk me throught the icloud process. How do i upload my iphone photos/videos onto icloud?


 


as for syncing via itunes, it is not reading the images on my iphone. It is not asking me to import (iphone to pc) rather syncing with the existing mac photos.


 


 


It is policy that I cannot work on unrelated issues.

I thought that I would give you a simple quick hint.

Instructions on setting up iCloud with your device is found here: http://www.apple.com/icloud/setup/

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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