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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2869
Experience:  worked as a Tech support Associate for Apple products
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No sound through speakers. Headphone, I have sound. Soft

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No sound through speakers. Headphone, I have sound. Soft mute -- there is no "slider" ball for volume. Have tied everything, I think, with the side switch and lock rotation/mute control. Driving me crazy. Thanks for your help! Larry
Hi Larry,

Sorry to hear that you are having issues with sound on the iPad...:(

From your description, it seems like a hardware issue, which we may not be able to solve online. But if it is a software issue, any of the following steps can resolve this. So lets try some troubleshooting.
If one step does not resolve your issue, advance to the next.

1. Blow some air forcefully into the speaker. This may sometimes resolve the issue.

2. Reset. Press and hold the power button and the home button together until you see an apple logo.

3. Reset all settings. Go to settings - general - reset - reset all settings.

Let me know if this does not resolve your issue and we will try a restore

Thank you
Customer: replied 4 years ago.

Nothing worked. I still don't have "ball" in the soft settings volume slide.


Now we should try a restore.

Open iTunes in the computer and connect the iPad. Your iPad name would now be listed in iTunes. Click on the iPad name and you will find the restore button.

Restore it and lets see whether this resolves your issue. A restore would remove data from your device, and I believe you have everything backed up, haven't you?
Customer: replied 4 years ago.

I don't want to risk this. Sorry -- thanks for trying.

I understand. I would now suggest you to take it into any apple store nearby.

Also after the restore, you will have two options - restore from backup and set up as new. Select restore from backup and that will bring back all your calendars, contacts etc. so I would also suggest you to give a try on that.
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