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Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
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Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I have a new apple ipad, I was able to get mail etc; I went

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I have a new apple ipad, I was able to get mail etc; I went into the apps store and was prompted to continue with a download for ios6. I cannot get out of this even by turning of the ipad, its stuck at the apple id password XXXXX Im new to apple and need some help. thanks.
Hi, I will assist with this issue,

Please press and hold both the Power button and the Home buttons together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.


Please let me know if there is still any issue. Thank you
Customer: replied 4 years ago.

it just goes back to the IOS6 config screen, I had tried that before.

I'm sorry; please try:

  • Connect the iPad to your computer with the USB Cable.
  • Open iTunes program on your computer (make sure you iTunes program is up to date.)
  • On the iPad , press and hold the Home button and the Power button at the same time.
  • After about 10 seconds release the Power button, but continue holding the Home button until the iTunes program shows that it has detected an iPad in recovery mode.
  • Click OK or Restore.


Thank you,

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