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I have a Mac OSX 10.6.8 and Java 1.6.0_37-b06-434 I have checked

Customer Question
I have a Mac OSX...
I have a Mac OSX 10.6.8 and Java 1.6.0_37-b06-434
I have checked and Java is enabled
I have been playing Pogo Games without trouble until yesterday, now I cannot get into the Java run games.
What else can I do?
Submitted: 4 years ago.Category: Mac
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Answered in 5 minutes by:
2/1/2013
Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15,908
Experience: Mac Expert
Verified
Hi, are you using Safari for playing the games?

Thanks,

J.
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Customer reply replied 4 years ago

yes we use safari


 

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Hi,

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?

Appreciated!

J.
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Customer reply replied 4 years ago

yes

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
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Customer reply replied 4 years ago

we don't seem to be connected

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Okay. Let's try something else.

Please go to www.google.com/chrome

Download and install Chrome.

Try to play your games in Chrome - does that work?
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Customer reply replied 4 years ago

cannot get Chrome to download

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Let's try Firefox instead.

Go to www.firefox.com, download and install, and try your games.

Let me know please.
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Customer reply replied 4 years ago

It is also not downloading, I do believe that I already have firefox though.


 


I do wish you could get remote access to my computer

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
I wish the same, I'm sure I can fix it for you quickly if I could.


Can you tell me what happens when you try to access my link?

J.
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Customer reply replied 4 years ago

I have left your link open

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
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Customer reply replied 4 years ago

no connecting

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Okay.

Run Safari please.

Choose Safari > Preferences, and then click Security. Make sure these checkboxes are selected: Enable plug-ins, Enable Java , and Enable JavaScript . Make sure this checkbox is not selected: “Block pop-up windows.”

Try your games now please.

J.
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Customer reply replied 4 years ago

pogo games are still saying I am not connected to Java, and I checked the enable boxes once again and they are okay


 


I had to go to my email to respond to you

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Let's restart your computer please, and then try again.

Is there any change?
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Customer reply replied 4 years ago

okay


 

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Let me know please.
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Customer reply replied 4 years ago

I restarted -- no change


 


Not happy that we aren't getting anywhere

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
I'm sorry I couldn't help more - I'd be happy to arrange a refund for you if you wish.
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Customer reply replied 4 years ago

yes, of course

Mac Support Specialist: James, Sr. Mac Support Expert replied 4 years ago
Consider it done!
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James
James
James, Sr. Mac Support Expert
Category: Mac
Satisfied Customers: 15,908
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