How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Daniel Your Own Question
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
Type Your Mac Question Here...
Daniel is online now
A new question is answered every 9 seconds

Mac wont boot goes on stop at apple icon with spinning wheel

Customer Question

Mac won't boot goes on stop at apple icon with spinning wheel it does this for 3 minutes then shuts down and back on in a loop. It seems like the key board in off line
Submitted: 4 years ago.
Category: Mac
Expert:  Daniel replied 4 years ago.
Hello, my name is Dan.
I will do my best to help you, the only stupid question is the unasked one.

On the bottom of the MacBook in tiny letters near the hinge is a model number starting with an A and 4 digits. Like A1234.
That will help me identify it so I can help you.
Customer: replied 4 years ago.
Expert:  Daniel replied 4 years ago.
Are you sure, that number does not match any Apple model. Please look again.
Customer: replied 4 years ago.
Expert:  Daniel replied 4 years ago.
That matches.
You have a MacBook 13" Intel core 2 Duo.
I suggest resetting the SMC (System Management Controller).

Do it just like this, exactly.

  1. Shut down the computer.
  2. Disconnect the MagSafe power adapter from the computer, if it's connected.
  3. Remove the battery.
  4. Press and hold the power button for 5 seconds.
  5. Release the power button.
  6. Reconnect the battery and MagSafe power adapter.
  7. Press the power button to turn on the computer.
This may get it running, a very good chance it will. Try that and let me know.

Customer: replied 4 years ago.
No change
Expert:  Daniel replied 4 years ago.
If you have the install DVD insert it before it shuts down.
Now press and hold the Option key. This opens Startup manager.
Use the arrow keys and select the DVD then press return.
Below are more complete instructions.

To boot from the installation disc and the Mac is on then start at step #1.

If your Mac is off or will not boot from the hard drive then goto step #3.

1. Insert disc #1, it can be the original that came with your Mac or it can be a retail version newer than the original that came with the Mac.

2. If the disc opens then click on the Install OS X icon, if it does not automatically open then double click the disk icon on the desk top and then click Install OS X.
Your Mac will restart using the install disk.

3. If your Mac is on but will not boot up then insert the installation disk and turn it off by pressing and holding the power until it shuts down.
Now press the power to start it and hold the 'Option' key until the startup manager appears.
If your Mac is off then press the power to start it up, immediately press and hold the 'Option' key for the startup manager.
Insert the disc and click the circle with the arrow to refresh and then select the installation disc to boot from.

Once your Mac is booted from the installation disk the next step is to open Disk Utility.
Click continue at the Language screen, the next screen will be the Welcome to OS X.
At the very top of the screen will be a menubar with 'Utilities', from that drop-down menu select 'Disk Utility'.
There will be a list of hard drives and optical drives on the left of the window, if your drive is in that list then click on it once to highlight.
Now click on the First Aid tab, at the bottom of the Disk Utility window you will see a button called Repair Disk.
Select that by clicking on it. It will either return that everything is okay or that some things were wrong and they were repaired or it found something wrong and it can do nothing about it.
If everything checks out okay or if it does the repairs you then want to repair the permissions.
There will be a button close to the list of drives that says Repair Permissions. Click that to selected and give it time.
There may be a long list of permissions that repairs or there may be only a few.
There will also be some that say SUID that will not be repaired if you have 10.5 or above.
Once you have completed this then you can quit Disk Utility and the installer.
Do Not Install Anything.
Simply restart your machine by selecting it from the menu bar.

Try that and let me know what happens.
Customer: replied 4 years ago.
I just read that it sounds good ill try it tonight 2/3/13 Sunday . Thanks
Expert:  Daniel replied 4 years ago.
No hurry, please take your time. I am off at 6 EST for the Superbowl but will be back in the AM.