How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Mac Tech Your Own Question
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 37872
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Type Your Mac Question Here...
Viet - Mac Tech is online now
A new question is answered every 9 seconds

My Ipad says it needs backed up, but it is frozen and it wont

This answer was rated:

My Ipad says it needs backed up, but it is frozen and it won't even let me shut it off. What do I do?

Viet - Mac Tech :

Hi, I will assist with this issue,

Viet - Mac Tech :

Please press and hold both the Power button and the Home buttons together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.


Full Size Image
Viet - Mac Tech :

Please let me know. Thank you,


It worked.

Viet - Mac Tech and 2 other Mac Specialists are ready to help you