Ask Mac Questions and Get Answers from Experts ASAP
Hi, I'll be happy to help with this issue - one thing you may want to try would be to create a new user account and login there to see if you can import the movie succesfully
if you go to the Apple menu-->System Preferences-->Users
hit the padlock icon to make changes
and then the + button to add a new user account
call it Test or similar
and once created restart and login there
load iMovie and try the import again
if it works ok then there is some corruption on the original profile
and we can work to resolve that
Let me know
Ok, same problem. It gets to about a second of downloading the file, then freezes.
Also for you to know, the video has been having some issues (which I asked about last time on justanswer). A message comes up now and again that it needs to do data recovery, which then results in the files being shortened. The suggested answer which worked for a while last time was to go to Disk Utility and repair the files, but the problem has come up again. (again, I cannot repair my HD file without working from the start up disc, which I do not have).
Another suggestion was that the cord from the video may be faulty, so I bought a new cord, but that doesn't seem to have worked either. thanks for your help! Therese
Hi Therese - can you let me know what version of OSX you are using?
If you go to Apple menu-->About this Mac it should be displayed there
am wondering if there is anyone else there or a store perhaps that would let you borrow a disc to startup from?
I'm in New York and there are a couple of big apple stores of course. I guess I could try!
I think they would definitely let you start up from a disc and repair
as that should be the next step
Ok I've been to the apple store and re-started with the start up disc, done repair on the Mac HD. I've also done another repair on the Everio video HD.
Same original problem is happening though, after vidoeing an hour lesson I get a message that the files are damaged and need to be repaired, the original 60 minute file is truncated ot under 10 minutes. Your advice would be welcome!
Thanks - out of interest do you know if the iMovie project file is stored in a FileVault location?
How would I check that?
Sorry, I don't know that answer.
Ok, if you go to Apple menu-->System Preferences-->Security can you let me know if Filevault is enabled or disabled?
Filevault protection is currently off.
Thanks Therese - I wondered if that may have been causing the issue but must be something else...
one quick thought - now the repair has been run, are you able to try the import under the test user account we created initially?
I was able to successfully import the most recent video both under the test profile and my normal profile. However I'm not sure the issue is fixed - it has been erratic this week. Yesterday I was not able to import that day's file (which was also truncated). I'll see how I go today with the new file. the problem also still remains that when I flip the lid close on the everio camera it creates a forced eject situation, even though the camera is still connected to the computer by a (brand new) cord. Any thoughts?
Thanks - will be interesting to see what happens with the new file
checking what can be done about the forced eject issue
Big problems yesterday. During my 60 minute lesson which I wanted to record, after 6 or 7 minutes a message came up that the video management file for playback and recording was broken, and i had to click OK to repair the file. This happened twice more, so a 60 minute lesson was broken up into 3 files totalling 20 min.
The good news is that those 3 files were imported successfully into imovie. It's really frustrating - I'm on an overseas study trip and had really hoped to record my lessons to review later. Hopefully you can help me solve this, Therese
Hi Therese - can understand the frustration! It is a little baffling but still working on what may solve the issue
Thanks Steve, appreciated.
Hi again, just got the "please rate my service" email. It's probably automatically generated, but I promise to rate the experience after we solve this thing.
Hi Therese, yes it is automated - let's get this solved first, I agree!
Will be online mostly this afternoon and going to try several things to get this working hopefully
Ok, what may be worth a try - if all the data currently on the Everio has been captured - would be to reformat the drive there
one thing I can't see in the history of the chat (and not sure if I asked earlier)
is the model of the Everio?
Everio JVC GZ-MG330HAA
Thanks - checking a few more things on that
very quickly - when importing, are you firstly copying the files from the Everio to the Mac and then accessing via iMovie or importing directly into iMovie?
if the latter - can we try copying the contents of the SD_Video folder
to the Mac
and then importing into iMovie
also, once you have everything currently required off the Everio
we can also look at reformatting the hard drive so that any errors there are removed
I'm importing directly into Imovie from the Everio. Happy to do both - emptying the SD0Video folder (although I'd need your help) and also the reformatting the hard drive, but I'd also need some steps. Thanks
After copying the SD-video folder to the Mac I was not able to import that into Imovie. How do I reformat the hard drive? Thanks
Unfortunately I could copy the files onto the mac but not import from the mac into imovie
Hi Therese - not sure where my last update disappeared to...
Ok - before we reformat the hard drive, do you have the video contents in iMovie?
Just want to make sure we don't lose anything
but once ready to format the Everio drive
on the Menus
go to Basic Settings
and there should be a Format HDD feature
that will reformat the drive
and resolve any errors which could be causing interruptions/issues
Ok I reformatted the HDD and was able to successfully record and import the video into imovie! I'll just do it once more before I close off this account, to make sure it's consistent. Thanks so much for your help.
Unfortunately it's not totally fixed... again in my lesson after 1hr 10 min again there was a problem with the video files being broken and needing recovery etc. I was able to import that 1hr 10 min successfully though...any tips
I spoke too soon. I was unable to import the clip into imovie, again it froze with a few seconds to go...
Hi Therese, apologies for the delay in responding but it closed and I've had to have Customer Services reopen it
Just so I'm clear, after reformatting the HDD it worked ok once
and then it hasn't worked properly on subsequent times with freezes etc?
Hi Steve, no problem. After reformatting the HDD it worked fine once. The next time though a message came up during the video recording that the files were broken and needed repair, and it would not continue recording after this. I tried to import it into Imovie and it froze a few seconds before the import was finished, but then actually I tried again and it was okay. If I even bump the camera a message will come up that a force eject has happened, which I'm sure is not good for it. thanks Therese
Thanks Therese - looking at what other options we have!
When the hard drive was reformatted was it using the File option
or also the File & Management No option?
if it was just reformatted using the File option, can we try with the file & management no option?
That seems to have fixed it. was tougher than I thought it would be!
Many thanks for all your help Steve,