How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ashik Your Own Question
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 11191
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

I accidentally deleted all my photos on my mac computer desktop,and

Customer Question

I accidentally deleted all my photos on my mac computer desktop,and I don't have my Mac disk right now? how do I recover them?

Submitted: 4 years ago.
Category: Mac
Expert:  Ashik replied 4 years ago.
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers didn’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, you are rating my Service to you and Not the Outcome of the answer or this website.

Do you have Time Machine running on your Mac ?
Customer: replied 4 years ago.

I don't know?

how do I have to find out that I have the time machine ?

Expert:  Ashik replied 4 years ago.
Do you have any external hard drive using with your Mac ?
Customer: replied 4 years ago.

No, I don't think so...

if I go and find my mac cd can I manage to recover the picture?

Expert:  Ashik replied 4 years ago.
No, that won't help you. The discs are usless in this case. I really want to be honest with you. Since there is no backup, there is no easy way to recover them. However you can try to recover the photos with third party Recovery softwares.

If you delete any files from your Mac, they won't be deleted but the reference/link to the file are deleted. So, Don't install applications, don't use iTunes and don't do anything !

If possible, shut down your Mac and do not use it it until you recover the photos. You might over-write the files that could be recovered with Recovery softwares. Use a different computer until the problem is resolved.

You can use third party recovery application to recover deleted photos. One of the best Recovery application is the Stellar Phoenix Mac Data Recovery. Get it from here :

I can't guarantee it will work 100% as the chances of recovering the photos depends upon how you used your Mac. Try the trial version of Recovery application before buying it. It is very costly, but if the photos are worth it, then you will have to buy the Recovery softwares. This is the only solution to your problem as there are no other ways. I wish I had a better answer for you, but this is the only way.

Let me know if you have any quesitons. Please don't rate me Bad or Poor Service if you are not satisfied.

Customer: replied 4 years ago.

I just saw someone els ask the same question and they advise them to go to his hard disk utility and verify disk and repair it .

can I do that too??

Expert:  Ashik replied 4 years ago.
No..No..No. Don't do it. Verify and Repair are just to REPAIR the hard drive. It won't recover any deleted files. Don't ever Repair the hard drive until we recover the files or it wil alter the hard drive structure and makes it hard to recover the photos with Recovery softwares.
Customer: replied 4 years ago.

I really don't think your answer was worth 45 $.

I couldn't get my pictures back and when I gave the monet they told me there is an expert that will response to me right away but i waited for 2 hours and nobody responded that's why i went to sleep


the answer you provided for me I could easily find by searching online


I'm not satisfied at all

sorry to say that but I have to be honest

Expert:  Ashik replied 4 years ago.
Hi there, Is that is the reason you left me Poor Service ? The Poor Service you left me will badly affect my job. All I did was helping you. And all you had to do is leave this page without rating me badly for helping you if you are not satisfied. BTW Nobody responded to you because there is no other answer for your question. I don't understand what did you expect form me ? I did the best I could help you.

Could you please change the rating to OK Rating, so the negative will be removed. Thanks