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my mail icon disappeared from the dock and after restoring

Customer Question
i cannot open a new...
my mail icon disappeared from the dock and after restoring i cannot open a new message screen
In attempting to repair this I reckon I have moved the main file out of its original location

I have restored all my emails and folders but still cannot get a new message screen
Submitted: 4 years ago.Category: Mac
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Answered in 17 minutes by:
1/2/2013
Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,998
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Restart the computer. Move the Mail folder back to Library open Applications and then drag Mail app to the Dock. Try it again.
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Customer reply replied 4 years ago

didn't work still won't open the new message screen

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Please go to the Apple logo on the upper left of the screen, go to About This Mac (DO NOT Select More Info), and tell me the Version (under Mac OS X), the Processor and the Memory, it is all right there.
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Customer reply replied 4 years ago

2.4Ghz intel core 2 Duo


 


4Gb 1067 Mhz DDR3

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
System Version please.
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Customer reply replied 4 years ago

version 10.6.8

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
OK quit Mail go to your Home folder then open Library and Preferences drag com.apple.mail.plist to the trash then try Mail again.
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Customer reply replied 4 years ago

no it still doesn't work


should i have rebooted after the change?

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Did you move that Mail folder back to your Home / Library?
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Customer reply replied 4 years ago

yes i now have mail and mail icon and mail downloads in the home library file

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Who is your email provider?
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Customer reply replied 4 years ago

tiscali

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Is it IMAP account? Do you have web access?
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Customer reply replied 4 years ago

yes i have web access not sure what imap account is

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Go to the Apple logo to Software Update
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Customer reply replied 4 years ago

i did this earlier today there are no new updates

Customer reply replied 4 years ago

i did this earlier and i am up to date

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
IMAP accounts like gmail or iCloud basically mirrors your Mail program and you should see the same folders, and emails, etc.... If that is the case you can just reset up the account by trashing the Mail folder or you can try restoring that Mail folder from backup again. How did you restore it previously?
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Customer reply replied 4 years ago

i restored the folder from the terminal application and i have all my emails and all my folders but i cannot use the mail programme to write a new email or to reply to a received email

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
You don't have Time Machine? How did you restore from Terminal?
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Customer reply replied 4 years ago

i found terminal and a prompt saying restore mailboxes


yes i do have timemachine but it is a last resort to go back to last backup


 

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
I don't know what that does... what was the exact terminal command? You need to use Time Machine to Restore your Mail, but try this first:

Select your Inbox and go to Mailbox / Rebuild. Wait a while then try a new message.
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Mac Support Specialist: Mike, Mac Medic replied 4 years ago
You should also do this:

It is posted as an Answer because of site rules but it is really just a diagnostic test.

Open Macintosh HD / Applications / Utilities and double click Disk Utility. Highlight your hard drive, usually Macintosh HD, and click on Verify Disk on the far right. If that is OK in green type, then click on Repair Permissions on the left.

Note: If Verify Disk is not OK try to Repair. If Repair is successful then Repair Permissions if it is not successful let me know.
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Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Why did you rate me Poor Service we are still working on the problem? Did you rebuild the Mailbox?
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Customer reply replied 4 years ago

doing restore


 


what happens my account now?

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
You are Restoring from Time Machine? Did you check the drive first?
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Customer reply replied 4 years ago

no

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
No to which question?
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Customer reply replied 4 years ago

yes from time machine and no to disc check


 

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
You should have checked the drive first. Let me know
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Customer reply replied 4 years ago

ok

Mac Support Specialist: Mike, Mac Medic replied 4 years ago
Good luck
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