Ask Mac Questions and Get Answers from Experts ASAP
Before we start, please remember these things. It may take more than one step/answer to solve a problem. So If my answers didn’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, you are rating my Service to you and Not the Outcome of the answer or this website.
Office v.X student and teacher version 2003
When trying to open Word, the "Word" logo opens and then disappears. The Word program does not open.
Excel works ok
Version: Microsoft Office v.X for Mac Student and Teacher Edition (2003?).
Problem started about one week ago
Goto Macintosh HD/Users/home folder/Library/Preferences/ folder and trash com.Microsoft.word.plist (Don't Empty the trash)
Please let me know if that didn't work, so we can continue troubleshooting. Don't Rate my answer until you are satisfied
Did not work.
I found "com.microsoft.Word.plist" in Macintosh HD subset "Susan" and put that into trash.
On Macintosh HD the Users folder only shows "Shared" and inside that "America Online" "Faxes" and "GarageBand Demo Songs" folders
There is no "home folder" in Macintosh HD
Can you get on my computer remotely online ???
I went online for updates - it shows available updates 2004 11.6.0 to 11.6.6
I have Office v.X Mac Student/Teacher edition, 2003
Would the available download work? Which ones should I download? I have an iMac 10.4.11
??? I get a message "you have received an answer" (from Mike) but clicking on that gets me nowhere!
What should I do?
Which of the versions listed should I try to install?
I downloaded an update but nothing works.
It downloaded but did not install
I tried to install of course but it did not work
I have to go now.
How can I get back to you later?
Still no resolution.
I found "com.microsoft.Word.plist" in Macintosh HD subset "SUSAN" and put that into Trash.
On "Macintosh HD' the "Users" folder only shows:
- GarageBand Demo Songs
There is no "home folder"
Are you referring to opening the Macintosh HD hard drive icon? There I find a house icon called "Susan" - as I told you earlier, that's where I found "com.microsoft.Word.plist" and put that into Trash.
??? I've never seen an icon that looks like a house when I open any regular folder. When I open any folder, I see the folder, listing what's in it.
The house icon "Susan" is where it has always been since we got the Mac.
The icons and descriptions on the Macintosh HD folder show: one under the other:
"Applications" lists a Microsoft Office X folder (not 2004). I do not find "Remove Office" (have been looking for just something like that !!!)
It's Word version 10.1.4
I have the original disc "Office:mac student and teacher edition v.X"
Mike: thanks for your advice. Before trying that (disinstalling all of Microsoft and re-installing) I better back up all of my files - in case something crashes - and then clear out most of them. That is taking me a while - as you can tell, I'm no great expert, even though we've had Macs from the MacPlus on up. I'll get back to you as soon as I have results. Repeat question: is there any way you can access, analyze and manipulate my Mac remotely via internet?
Thanks for sending me the instructions. Finally figured things out, uninstalled and re-installed all of Microsoft, which now seems to work.
This took a while but I guess at age 85 I've slowed down quite a bit! Will get back to you if any more problems.