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I have already done all that, twice.
I was in the genius bar in Seattle before I left town, where they installed it and they asked me to do a "clean" install, as you have suggested. All that has been done.
Could the monitor or mouse make the Mountain Lion crash?
I have also upgraded to CS6 from Adobe.
I am not talking about the screen connected to the Mac Book Pro, I am talking about the extra screen which is a Dell model AX510. When I had the MBP on and plugged in the screen, it crashed the computer. I think you are telling me to turn off Display Sleep?? I don't understand. Please explain.
I apologize for your rating, I still don't understand. So you want me to plug in the monitor and then turn off display sleep. I have gone to the preferences and do not see that option in "energy saver" OR "monitor".
So slide it to NEVER? on the display? Or never on both and then plug in the monitor?
OK, so I plug in my monitor and it crashes the machine, screen goes black. I let it run through it's opening thing with your machine has been restarted because of a program error, would you like a report sent to Apple, then I say yes and it restarts, as soon as it gets to the point it would start it crashes again. I have looked at the blogs on this monitor, Dell model AX 510 and the compatability with Mountain Lion and it seems that there are problems. I have an adaptor on the monitor that I think is called a VGA adaptor. Could it be that?
OK, so does that mean I need to buy new monitors for my office in TX AND Seattle?!?
Also, I have found that Powerpoint crashes the computer. When I try and open a powerpoint attachment sent to me in an email, it crashes.
What does that mean? Does it have anything to do with the monitor?
I think I still have the machine on 'mirror monitor".
I don't know how to turn the monitor off. Think that I have to have it plugged in before I can turn it off the mirroring. I don't know how to tell if it is a DVI connection.
When I save the Power Point document to my desktop, it still crashes the computer when I try and open it.
Thanks for your help. I have made an appointment at the Apple store, three hours away for Monday. I will just take it in and see what they can do. It crashed with the monitor off so it isn't the monitor that is in conflict.
I will pay the $58. but then I don't want to be billed anything else, ok?
I also don't want a membership with just answer.com.
You did great, it is just too complicated for an fairly simple fix.
Thank you very much.
I just got my computer from Apple and they replaced the mother board and it seems to be working fine. The guy in the Apple store said that I should have been redirected to the Apple store when I called as the "code" on all the reports were kernel reports and indicated a hardware, not a software problem.
I appreciate your trying to help me but I had already talked with Apple for many hours and you had offered the first steps of what I did with them initially. Thank you for your help. I had already gone past where you were starting as I had clean installed the operating system, three times (at 7hrs each).
If you are satisfied, please kindly Accept and provide OK Rating - or Above. I can request a refund for you either way. Thanks. If not please Reply to Expert and let me know.