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I have an iMac High Sierra and an Apple 6s iPhone. My
I have an iMac High Sierra and an Apple 6s iPhone. My computer won't come up with a way to transfer my pictures from my phone. I haven't had problems before this. Where is the download pictures tab no… read more
David
David
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Bachelor's Degree
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I'm making an imovie on my imac and want to include
I'm making an imovie on my imac and want to include soundtrack stored on shared macbook pro. Is this possible? … read more
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Ricky Expert
Bachelor's Degree
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Mky iphone 6+ has been disabled and is presently hook to my
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I spoke to tech support yesterday. She was very helpful; but
I spoke to tech support yesterday. She was very helpful; but the new password ***** iCloud and iTunes is rejected every time. … read more
Richard
Richard
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IT Manager, Consultant
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I connected my ipad to my imac. I opened itunes and I was
I connected my ipad to my imac. I opened itunes and I was asked if I wanted to update software. When I did this an error came up and I have not been able to do update or restore. My ipad is stuck with… read more
David
David
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I just got my first iMac tower but I previously had a mac
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Dustin
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I have done everything you have suggested. BUT,m the iPad never
I have done everything you have suggested. BUT,m the iPad never responds to anything. It has been recognized by my computer and keeps asking the same question, sometimes even giving what appears to be… read more
Richard
Richard
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You resolved my IMac problem in January. I needed a new hard
Hi Mike, You resolved my IMac problem in January. I needed a new hard drive as it happened & had it installed. Upon bringing my IMac home I used my G Drive to replace everything, but the one thing tha… read more
GeekGal
GeekGal
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Bachelors Degree
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Hello. I have questions about file management of my music
Hello. I have questions about file management of my music collection. I have : late 2009 iMac desktop iPad 2 iPhone 5 iPod Touch (whatever the latest generation is -- 5th?) Software: iTunes Amazon Mus… read more
Mike
Mike
Mac Medic
Some college
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I also need help moving my playlists over to the iTunes on
I also need help moving my playlists over to the iTunes on my new iMac. I was able to import all of my music, but my playlists are missing. Is this something you can also help me with?… read more
Vinod Menon
Vinod Menon
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I recently purchased a new iPhone 5 and a new iPad. Previously I had an iPhone 3gs. My home computer is an iMac. I have synced my iCal calendar with my old iphone 3gs with no problem. After getting th… read more
Mike
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Mac Medic
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My son and I somehow ended up with shared mail and contact
My son and I somehow ended up with shared mail and contact info. He decided to manually delete all my contacts from his phone. Now, my contacts are all lost. I have been using icloud, but hadn't backe… read more
John T. F.
John T. F.
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I have an imac os10, and my quicktime plug in doesnt work
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CompExpert
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I am trying to sync my ipad to my imac. I have tried to do
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Ashik
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I just got a imac for Christmas!!! wow...I am plugged into
I just got a imac for Christmas!!! wow...I am plugged into my my ipad port and then then plugged into a port in the back of my imac. they said I need to download from my itunes, which download do I us… read more
Vinod Menon
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I have an I-Pod question. Had my I-pod hooked up to an old
I have an I-Pod question. Had my I-pod hooked up to an old mac book pro. The mac book died. We bought a new 27" Imac. I hooked up Ipod with USB and it doesn't come up at all on the desktop or I-tunes.… read more
Mr. Clark
Mr. Clark
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Bachelor's Degree
2,477 satisfied customers
I have an IMac with several accounts. I was trying to free
I have an IMac with several accounts. I was trying to free up some space by deleting my son's itunes and have him just use my account. It now appears that I've lost all the itunes on my account and ot… read more
Brandon M.
Brandon M.
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Meet the Experts:

Mike

Mike

Mac Medic

8,574 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

John T. F.

John T. F.

Apple Consultant

4,095 satisfied customers

20+ years in the computer/Mac industry

Vinod Menon

Vinod Menon

Support Specialist

2,559 satisfied customers

worked as a Tech support Associate for Apple products

David

David

Mac Support Specialist

2,310 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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