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Steve Herrod
Steve Herrod, Mac Support Specialist
Category: Mac
Satisfied Customers: 3326
Experience:  OSX certified, many years experience supporting Apple Hardware & Software
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"Your request is prohibited because it would cause a cycle." my

This answer was rated:

"Your request is prohibited because it would cause a cycle."
my yahoo account was compromised and address book hacked.
it was temporarily shut down and unable to send email messages.

i am now able to work with yahoo again after 4 days.
in the meantime, every time i open "safari" i am now met
with the new error: Your request is prohibited because it would cause a cycle.

could you help?

Steve Herrod :

Hi, I'll be happy to help with this issue

Steve Herrod :

Can you let me know if the Safari homepage is set to the Yahoo Mail login?

Steve Herrod :

If so - do you get the same message when going here?

Steve Herrod :

Let me know

Steve Herrod :

cheers

Steve Herrod :

Steve

Customer:

hi, yes. it appears when i open safari, not firefox.

Customer:

actually when i think about it. i type yahoo into address box then yahoo page comes up. i think at some point i set it up so yahoo appears.

Customer:

let me check the link you enclosed...

Customer:

no i do not get same message at your link.

Customer:

just to clariy, this problem began when i got hacked. i click on safari on my dock, a blank white page opens with the error message in black bold at top. i then type yahoo in address box then i get to yahoo with no issue.

Customer:

feel free to text. on an off line today. shoveling snow.

Steve Herrod :

Thanks - will be back online at 2PM EST but what I was wanting to check was if this was a saved link then we could update it to the new version

Steve Herrod :

but let me know when convenient

Customer:

hi steve. you put me on right track. went into my safari system preferences.i updated the link.

Customer:

i can now open safari from my dock and go straight to yahoo page. error message gone. thank you so much. it solved my issue.

Steve Herrod and other Mac Specialists are ready to help you